The contact owns a 2017 Hyundai Santa Fe Sport. The contact stated that while the vehicle was parked in the garage, the contact became aware of oil stains underneath the vehicle. The vehicle was taken to the dealer for an oil change however, oil was added instead. The vehicle was not diagnosed, and the contact was not provided a cause for the oil leak. The vehicle was drivable however, a week later while the vehicle was parked, the oil light illuminated, and the vehicle was making an abnormal sound. The vehicle was towed to a local dealer who diagnosed the vehicle and informed the contact that an oil change was needed. Additionally, the contact was informed that the spark plugs needed to be replaced due to an excessive amount of oil on the spark plugs. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 62,521.

- Poughkeepsie, NY, USA