10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 34,507 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I purchased a new 2017 Santa Fe sport on 5-26-17. On 7-19-17 at around 7100 miles I received a message warning me of the engine overheating. I put a phone call in the following morning to my dealership and was told to bring it into the shop 7-20-17 (thur). That afternoon I received a call from my service adviser stating there was no check engine light on and they could not find an issue. I then restated it was not an engine light but an actual message stating the engine was overheatng. He then called me back 10 minutes later stating there in fact was a leak in the water pump and they needed to replace the gasket and that they would not have the part until 7-25-17 (tues). When I finally got my car back on the 26th (wed) all seemed fine again. On Friday 7-28-17 while driving on cruise control at 60 miles per hour I felt the car down shift and RPM's started going well over 5000 and the only way to stop it was to push on the break this happened twice withen an hour span. I contacted dealer again and was told to bring car back. Note they also had to fix a scratch put on my passenger mirror from when car was serviced the first time. I brought my Santa Fe back in on Monday 7-31-17 and finally decided to contact service department on wed 8-2-17 when no body called to let me know of issues. Since then todays date is 8-10-17 I contacted dealer again to find out status as of right now they had to replace head gasket, reprogram cruise control and replace thermostat on top of the gasket they already replaced on water pump. The service department also stated they still smell coolant in my SUV which concerns me still since I am 5 months pregnant. I did start case with Hyundai usa and am waiting to here what options I may have but know I do not want this SUV back for my safety.
- Gastonia, NC, USA
While driving at a slow speed in a parking lot, the vehicle engine stalled and the driver lost the ability to steer or otherwise control the vehicle.
- Gainesville, VA, USA
Vehicle was in motion on a country road when the engine stalled and the driver lost the ability to steer or otherwise control the vehicle. After having the vehicle towed into the shop, the cylinder number 1 fuel injector was replaced and there was excessive amounts of fuel in the oil.
- Gainesville, VA, USA
2017 Santa Fe sport 2.0T ultimate AWD - hesitation occurs when accelerating from low speeds, most frequently observed when making turns. Stepping on the accelerator causes the traction control light to blink and the engine to effectively stall out for a few seconds. When the throttle does engage after the hesitation, it is in a violent manner. This happens more frequently than not, and is incredibly dangerous. I've owned this vehicle for over a year and have 20,000+ miles on it. This is a reoccurring issue. Had I been aware of this site, I would've filed a complaint immediately.
- Brooklyn Park, MN, USA
There is sometimes hesitation after coming to a stop. This is especially frightening at busy intersections. I push on the gas and the car does not move. It has occurred at least 20 times, but it happened yesterday afternoon at a busy rotary. I have seen many other complaints, but Hyundai has no solution as of today. I am afraid this is going to cause a serious accident eventually.
- Lowell, MA, USA
The vehicle will not acceleration when turning sometimes. In sport mode its fine but eco and reg it acts up. I was almost T-boned cause the car would not move at a intersection.
- Bronx, NY, USA
Within days of taking delivery, the vehicle would take 3-4 seconds to accelerate from a stop, and would not fully accelerate until almost 10 seconds later, creating a huge safety issues for times when speedy acceleration (at intersections, close calls, etc.) was paramount. From there, the infotainment system glitched out and would not turn on until I restarted the car, and it had issues with voice commands intermittently, defeating the purpose of a hands-free device (once again creating more safety concerns). Most regularly, the vehicle would struggle so badly to accelerate from 0-40, and 50-60, and would redline, causing huge stress and strain on the vehicle's power train. Hyundai told me "this is normal" which it is not. This happened daily at intersections, back roads, and on highways--it did not discriminate. I had several near misses when the vehicle refused to accelerate. In fact, just today, I went to accelerate through a turn and had the gas pedal floored because it would not accelerate past 10 mph. It took a full 20 seconds to get up to speed. This has happened in all driving modes: Eco, normal, and turbo.
- Peyton, CO, USA
My new Hyundai Santa Fe has a hesitation or pause problem. Randomly the engine or power train does not respond when attempting to accelerate. It is a dangerous safety problem when it happens. If you are entering a highway, slowing down and then re accelerating, entering an intersection from a stop sign. The condition can leave you in a panic situation when there is no response for a few seconds and then the acceleration kicks in. Your driving timing confuses others approaching you. The condition happens going straight or turning. You could be completely stopped, rolling slowly.. I have driven this vehicle for 800 miles. It has a 2.0 liter engine with a turbo.
- Allston, MA, USA
- Painesville, OH, USA