10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 33,450 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Within days of taking delivery, the vehicle would take 3-4 seconds to accelerate from a stop, and would not fully accelerate until almost 10 seconds later, creating a huge safety issues for times when speedy acceleration (at intersections, close calls, etc.) was paramount. From there, the infotainment system glitched out and would not turn on until I restarted the car, and it had issues with voice commands intermittently, defeating the purpose of a hands-free device (once again creating more safety concerns). Most regularly, the vehicle would struggle so badly to accelerate from 0-40, and 50-60, and would redline, causing huge stress and strain on the vehicle's power train. Hyundai told me "this is normal" which it is not. This happened daily at intersections, back roads, and on highways--it did not discriminate. I had several near misses when the vehicle refused to accelerate. In fact, just today, I went to accelerate through a turn and had the gas pedal floored because it would not accelerate past 10 mph. It took a full 20 seconds to get up to speed. This has happened in all driving modes: Eco, normal, and turbo.
- Peyton, CO, USA
My new Hyundai Santa Fe has a hesitation or pause problem. Randomly the engine or power train does not respond when attempting to accelerate. It is a dangerous safety problem when it happens. If you are entering a highway, slowing down and then re accelerating, entering an intersection from a stop sign. The condition can leave you in a panic situation when there is no response for a few seconds and then the acceleration kicks in. Your driving timing confuses others approaching you. The condition happens going straight or turning. You could be completely stopped, rolling slowly.. I have driven this vehicle for 800 miles. It has a 2.0 liter engine with a turbo.
- Allston, MA, USA
- Bronx, NY, USA