I bought my 2007 Sonata from the original owner in 2012 w/28,000 miles, she took very good care of the car and was so happy with it that she bought the new 2012 model so was selling the 2007. Here I am almost 2 years later w/52,000 miles. About 7pm, I stopped at a store for 30 min went back into the car and it wouldn't start, it acted like it was out of gas. After 7-8 times of trying it finally started, I revved the engine but it only idled. I took a chance and reversed out, when I drove forward the car sounded like it was only idling. I pushed on the accelerator but it didn't move any faster than 5 mph nor did the engine rev. I was only 2 miles from our repair shop so I took a chance driving it there to avoid having to wait for a tow truck, the drive took almost 1/2 hr at 5 mph. Got a call the next day from the mechanic saying it was the "throttle body assembly". Since this wasn't a part that is commonly replaced the warehouse didn't keep it in stock so it needed to be ordered to arrive in 3 days. I called the local Hyundai to see if it was still covered by warranty, was told it wasn't but said I could contact Hyundai USA to confirm, so I did. I got different info, saying the car was still warranted as the warranty started again when I bought the car, so since I had the car for 2 years I had 3 years left and I hadn't reached 60,000 miles yet so I was still good. She continued to read off all these warranted items including roadside assistance which I could use to get the car towed to a Hyundai dealership to have a factory certified Hyundai mechanic diagnose the symptom. I told her I already know what's going on I only wanted to confirm warranty on this car. After calling another local dealership it seemed they all wanted me to take my car to the dealership to only diagnose for $107 and if it was warranted they would apply the charge to the repair cost. This would mean towing the vehicle to the dealership with no guarantee the part was warranted. If it wasn't I'd have to get it towed at my expense back to the shop and I'd still be out the diagnose charge. This could have taken another week of he said she said crap. I gave my mechanic the ok to replace the part and picked up my car today. Conclusion: $511 total out of pocket. Hyundai USA needs to retrain the person answering the phone because she's giving out bad information wasting people's time. I intend to call them back tomorrow informing of unnecessary runarounds.
I bought my 2007 Sonata from the original owner in 2012 w/28,000 miles, she took very good care of the car and was so happy with it that she bought the new 2012 model so was selling the 2007. Here I am almost 2 years later w/52,000 miles. About 7pm, I stopped at a store for 30 min went back into the car and it wouldn't start, it acted like it was out of gas. After 7-8 times of trying it finally started, I revved the engine but it only idled. I took a chance and reversed out, when I drove forward the car sounded like it was only idling. I pushed on the accelerator but it didn't move any faster than 5 mph nor did the engine rev. I was only 2 miles from our repair shop so I took a chance driving it there to avoid having to wait for a tow truck, the drive took almost 1/2 hr at 5 mph. Got a call the next day from the mechanic saying it was the "throttle body assembly". Since this wasn't a part that is commonly replaced the warehouse didn't keep it in stock so it needed to be ordered to arrive in 3 days. I called the local Hyundai to see if it was still covered by warranty, was told it wasn't but said I could contact Hyundai USA to confirm, so I did. I got different info, saying the car was still warranted as the warranty started again when I bought the car, so since I had the car for 2 years I had 3 years left and I hadn't reached 60,000 miles yet so I was still good. She continued to read off all these warranted items including roadside assistance which I could use to get the car towed to a Hyundai dealership to have a factory certified Hyundai mechanic diagnose the symptom. I told her I already know what's going on I only wanted to confirm warranty on this car. After calling another local dealership it seemed they all wanted me to take my car to the dealership to only diagnose for $107 and if it was warranted they would apply the charge to the repair cost. This would mean towing the vehicle to the dealership with no guarantee the part was warranted. If it wasn't I'd have to get it towed at my expense back to the shop and I'd still be out the diagnose charge. This could have taken another week of he said she said crap. I gave my mechanic the ok to replace the part and picked up my car today. Conclusion: $511 total out of pocket. Hyundai USA needs to retrain the person answering the phone because she's giving out bad information wasting people's time. I intend to call them back tomorrow informing of unnecessary runarounds.
- popoki11, El Cajon, CA, US