10.0

really awful
Crashes / Fires:
5 / 8
Injuries / Deaths:
9 / 0
Average Mileage:
63,353 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #20

Jun 272014

Sonata

  • 59,431 miles
Incident details: On Friday, June 27th, around 7:15 a.M., I was in my car with my 18 month old son getting ready to leave my garage. I put my car in reverse; however, I noticed the gear readout on the dashboard was non-functional. I looked down at the gear shift and the indicator light was also non-functional. I decided I should run into the house and get my husband to have him look at the car. I put the car back into park, took my foot off the brake, and turned to tell my son I would be right back. I opened the door and started step out of the car. I felt the car jerk violently and then it started to roll backwards. I was knocked off my feet and dragged down my driveway until my car hit my neighbor's tree (approx.. 70? from where the car started inside the garage), where it stopped. The event caught the attention of my neighbor who ran over to my house to alert my husband. He ran out to the car, which was rested against the tree. He attempted to put the car in "park", however the gear selector was in its absolute forward position. He then pulled the gear selector back into the drive position (gear indicators still non-functional) and the car made an audible "snap? and lurched forward. My husband drove the car approx. 20" where he parked it. My husband, made a phone call to the gurnee, il Hyundai dealership, they advised him to call the Hyundai customer care number (1-800-633-5151). He was connected with a case manager by the name of merrieta. She took notes of the incident and advised him to have the car sent to the nearest Hyundai dealership for an investigation. The car was picked up by tow truck June 27th around 11am and delivered to the gurnee Hyundai dealership.

- Round Lake, IL, USA

problem #19

Dec 232011

Sonata

  • 23,000 miles
When I put car in drive and start to drive off it comes completely out of gear, I then have to power off car and then restart and it may work or I may have same issue a few times before it goes in gear. This has cause my car to stall, jerk when it does go in gear, steering wheel shakes when driving, and check engine light has come on. Separate issue is the front bumper is poorly made if you barely tap anything when parking the clamps break and bumper starts to come apart.

- Houston, TX, USA

problem #18

Jan 272014

Sonata 4-cyl

  • 59,017 miles
Found left rear fender tail light assembly no longer mounted. Further inspection found all four mount stud plastic molding broken away, light assembly being supported by single electrical connector. Dealer service department was not surprised and stated they have seen this issue before, most likely over torqued during manufacture. Now, 6/17/2014, at 68111 odometer, the right tail light assembly, P/N 92402-3Q000, had the same physical/mechanical failure. This poses a serious threat not only to other vehicles inability to determine what my vehicle is doing but as a foreign object threat to other vehicles as 5 pound, two foot long projectile.

- Clayton, OH, USA

problem #17

Feb 032014

Sonata 4-cyl

  • 72,000 miles
Steering column makes clunk/rattle noise driving down rough road, bumps, and small potholes at high and low speed, it more noticeable at low speed. While at standing it makes no noise.

- Edison, NJ, USA

problem #16

Mar 242014

Sonata

  • 62,804 miles
My vehicle hyndai Sonata 2011, crashed into a parked construction in a parking lot at the speeds of up to 30 mph. The crash damaged basically the whole front side of the driver side and damaged the front two wheels. The front windshield was damaged as well with cracks on the shield and it also knocked out the rearview mirrors. I was in the driver seat when the crash happened and my head crashed up against the steering wheel, which left a little soreness. What I was wondering is with such an impact and such damage, how did the airbags not go off". my head slammed pretty good up against the steering wheel and a little more impact I could've been severely hurt. So I just want to ask why did the airbags not work"

- Breckenridge, TX, USA

problem #15

Nov 282013

Sonata 4-cyl

  • 30,350 miles
On thanksgiving evening November 28, 2013 @ 7:30 pm, my 2011 Hyundai Sonata that I purchased new, caught fire on I 95 while driving it. The car has only 30,350 miles and is properly maintained and garage kept. The vehicle had the oil and filter replaced 5 days earlier and there are no signs of any fluids leaking in the garage. There were no warning lights that came on and the temperature gauge read as normal until just before the engine shut off (then all the dash lights came on) and we pulled over onto the shoulder of a busy highway at night. I raised the hood, smoke poured out and I could see small flames under the engine. Minutes later the flames were 20 feet high and the entire car burned until fire trucks and police arrived on the scene. The vehicle is a total loss.

- Wilmington, DE, USA

problem #14

Apr 182011

Sonata 4-cyl

  • 700 miles
I purchased the car in March 2011. Inapril,2011 the front bumper came off the clip and I have to replace the bumper at cost of $ 1000. Subsequently, this has happened twice requiring replacement of front bumper. The car is designed with front end very low and the bumper is hold by a single clip which makes it easier for it to come off even when car is being parked and if it hits parking cement marker. Hyundai dealer refuses to fix problem under warranty and so far I have spent $3000.

- Bakersfield, CA, USA

problem #13

Oct 152013

Sonata 4-cyl

  • 29,715 miles
Complaintant walked out of home to vehicle. Upon approaching vehicle, complaintant noticed that the left rear brake light housing (driver's side) was detached, and sticking out about 1 inch from the vehicle. Complaintant carefully slid the housing back into its cavity, where it stayed. Complaintant then departed. About 3 days later, complaintant noticed that the housing was again detached from the vehicle, and again slid it back into place. Over time, the complaintant repeated returning the housing into the cavity three (3) additional times. When the complaintant was confronted with a 5th event of the housing detaching from the vehicle, complaintant shined a flashlight down into the cavity, and saw that the housing mounting sockets were fractured/shattered, and none of the several mounting studs/bolts were attached. But, the studs/bolts were still attached to the vehicle shell. The only thing holding the housing assembly onto the car, were the wires to the brake light, back-up light, and turn signal light. No surface scratches, nor body damage experienced. After inspecting the defective housing, complaintant surmised that Hyundai tail light housing is made of hard, brittle plastic, which shatters when overly tightened at factory, or due to the vibration of this overly hard riding vehicle. Additionally, complaintant noticed when vehicle was purchased new, that the driver's side tail light was not flush with the rear trunk gate, and was extended outward about 1/4 inch. The light assembly on the right/passenger side was flush with the trunk gate, and has not produced a similar issue, yet. Complaintant secured housing to the vehicle cavity by using duct tape. Complaintant scheduled vehicle repair with Hyundai dealership for tomorrow. Update to follow.

- Garner, NC, USA

problem #12

Oct 162013

Sonata

  • 44,000 miles
Scrapped a curb pulling into a parking spot. Bumper clips broke. Electrical tape inside the wheel well is holding it together just as good as the clip...really tape. Read so many online reviews about people not hitting anything or traffic cones and they break. Imagine if you actually needed the bumper to protect you. I purchased this car thinking it was safe.....really concerned if it is now. As the governing body you need to get involved. Hyundai knows its a problem, but they are not recalling it. This is a concern and with so many of the road there are a lot of lives at risk.

- Kenhorst, PA, USA

problem #11

Aug 232013

Sonata

  • 45,000 miles
While driving my 2011 Hyundai Sonata (approx 45,000 miles) down the highway the right rear tail light popped off and was hanging. After looking in the trunk at the inside tail light area, I saw plastic pieces around the screws that were cracked and broken off; thus causing the tail light to pop off and hang. I was very lucky that the tail light did not fall off the car completely and cause an accident. I then dicovered that the left rear tail light studs were beginning to break off too and do the same thing. When I took it to the dealership they claimed the clips broke but it looked forced and would not be covered under warranty. Understand this car was not involved in an accident and I am a stay at home mom who has a garage for the car. I was simplying driving down the road and the tail light popped off. This is a huge safety concern for me and others.

- Feeding Hills, MA, USA

problem #10

Feb 092013

Sonata 4-cyl

  • 52,203 miles
The contact owns a 2011 Hyundai Sonata. The contact stated that he found extensive rust along the firewall of the vehicle. The vehicle was taken to a dealer for diagnosis and was dismissed by the dealer and assured the rust was normal. A regional director was sent from the manufacturer who inspected the vehicle. The rust was cleaned and the spots were lubed. The corrosion continued to plague the vehicle. The vehicle was not repaired. The failure and current mileage was 52,203. Updated 10/29/13

- Ankeny, IA, USA

problem #9

Aug 152012

Sonata 4-cyl

  • 40,000 miles
I was driving at the freeway speed limit, I did not feel anything when it happened but I know that it happened on the freeway. I pulled over to get some gas, looked back near the gas cap and saw that my driver's side tailight assembly was hanging by the wires onto my bumper. When it fell out, it bounced and placed several dings and chips in the plastic bumper. I noticed that the wheels(cogs) inside the tailight assembly were completely broken off. I had to take the light out and place it in my trunk and drive the rest of the two hundred miles with no left tail light or turn signal. If it had fallen into the middle of the freeway, I am sure there would have been much more to write about and none of it good!

- San Andreas, CA, USA

problem #8

Dec 082012

Sonata

  • 51,000 miles
When parking the front end rubbed up against a curb and didn't even notice, when pulling out it almost pulled off the front bumper completely off the car. The front clips that hold the front bumper on had broken and would require replacing the entire front bumper and after reading more reviews several complaints about this clip breaking are being made. This bumper is way to expensive for something as simple as a cheap clip that holds the bumper on. This is a very poor design and I warn anyone buying this car do not pull up on the curb I cannot stress this enough the clips on the bumper cannot handle it. I love my car other then this and so far unfortunately the dealership will not honor under warranty but going to contact Hyundai directly, but not holding my breath.

- Chapin, SC, USA

problem #7

Feb 142012

Sonata

  • 54,000 miles
When I arrived at work today I noticed the drivers side rear tail light assembly was loose. Upon further inspection I noticed that the plastic clips that hold the assembly in place were broken. I've contacted the dealer and have gotten the run around about what caused the issue. I haven't been involved in any type of accident and there is no visible damage to the exterior of the car. Currently, still trying to get it fixed but the dealer doesn't seem to be any help.

- Pasadena, MD, USA

problem #6

Nov 272011

Sonata

  • miles
While walking up to my wife's 2011 Hyundai Sonata in a parking lot, we noticed that the passenger side tail light was dislodged from the body of the car. The electrical wires were still attached to the tail light, but there was no damage to the back of the car or the tail light itself. However, we did see the four bolt holders that attach the tail light to the body of the car had ruptured and broke apart. Within an hour we took the car to our local Hyundai dealer and they said they had never seen a defect like this. They insisted that this must have been due to an impact, even though there was no evidence of damage to the tail light, the back of the car or any signs of vandalism. Since they felt it was due to an impact (not covered by the warranty), we had to pay nearly $300 for the tail light to be replaced. Later that day, I noticed the driver side tail light was becoming loose to the touch as well. The next day my wife called the corporate line for Hyundai to report this tail light defect and report the dealership we went to as well. Within 2 days the dealership called us back and said this is definitely some kind of defect and it should have been covered by our warranty. They refunded our money and also replaced the driver side tail light at no charge. Every Sonata should have their tail lights checked and recalled (at no charge) if these defective bolt holders continue to be found as brittle and flimsy as ours were. Thankfully the tail light did not fall off our car while we were driving or it would have become a serious road hazard. Please bring this to the attention of all Sonata owners immediately.

- Boynton Beach, FL, USA

problem #5

Apr 292011

Sonata 4-cyl

  • miles
The car has been noisy since day 1. dealer said it was not abnormal. Tire dealer said they saw no problem, except it appeared that the tires were feathering. On certain type roads, the car is just darned too noisy. I believe it to be the kumho, 17" tires that the limited model comes equipped with. I have almost 8,000 miles on it, now, since bought new in April, and it is not getting any better, only worse. Unendurable, actually.

- Richmond, TX, USA

problem #4

Jun 012011

Sonata 4-cyl

  • Automatic transmission
  • 7,000 miles
The contact owns a 2011 Hyundai Sonata. The contact stated that the headliner in the vehicle was leaking water. The vehicle was taken to the dealer and they advised him that they were unable to diagnose the failure. In addition, while driving at various speeds the steering wheel would pull to the left very hard. The vehicle was taken to the dealer and they advised him that they were unable to diagnose the failuer after test driving the vehicle. The manufacturer was contacted and they offered no assistance. The failure mileage was approximately 7,000. The VIN was unavailable. The roof seam is leaking which has stained the headliner. Also having problems with the steering, gearshift, and subwoofers. Updated 11/09/2011

- Peebles, OH, USA

problem #3

Aug 252011

Sonata

  • 10,550 miles
The contact owns a 2011 Hyundai Sonata. The contact stated as he stopped at a red light another vehicle crashed into the rear of his vehicle and he then into a vehicle in front of him. Both the driver and front passenger door opened simultaneously. No one fell out of the vehicle since they both were wearing seat belts. There was extensive damage to the front and back of the vehicle. Three people were transported to the hospital with head, chest and back injuries, they were treated and released. None of the air bags deployed. The warning light illuminated indicating that the air bags malfunctioned. The police was notified and a report was filed. The vehicle was driven to his residence. The insurance company and the dealer were notified. The manufacturer was not made aware of the failure. The failure mileage was 10,550. Updated 09/27/11 updated 2/23/12

- Austin, TX, USA

problem #2

Aug 222011

Sonata 4-cyl

  • 50 miles
Twice the front bumper has separated from body on my daughters 2011 Hyundai Sonata, the first time the dealer stated she must have hit something but this was not the case even though the dealer insisted on putting the car up on a lift to inspect for damage, the car was only on the road for 3 days or less. The car was repaired by the dealer no charge. Now the car is 3 months old and the exact same problem has happened again. The bumper is not attached to the body properly in the design process, and whatever clips they use release the bumper when the car is driven. Sooner or later the bumper will fly off this car and either blind the driver when it damages the windshield or cause an accident when a driver behind the bumperless car avoids the debris of the bumper. This car should be investigated for an immediate recall. Defective attachment of bumper to body. Please look into this before someone is killed.

- Hicksville, NY, USA

problem #1

Nov 062010

Sonata

  • 7,000 miles
Front bumper clips break under normal driving conditions. Hyundai claims it's from scrubbing concrete curbs. The repair costs are around $800 - $1000. The bumper clips break while driving at normal speed the wind force pushes the bumper and wheel well onto the tires. Causing the wheel well to be ground away.

- Suwanee, GA, USA