The contact owns a 2011 Hyundai Sonata. The contact stated that the vehicle was difficult to start and an abnormal grinding sound was heard when driving. In addition, the vehicle stalled when switching gears and the check engine warning indicator was illuminated. The contact also received a recall notification for NHTSA campaign number: 18V137000 (seat belts, air bags). The vehicle was taken to an independent mechanic who diagnosed that the manifold air pressure sensor was faulty and needed replacement. The vehicle was not repaired. The dealer was not contacted. The manufacturer was not made aware of the failures. The failure mileage was 120,029.

- Jefferson, MA, USA

The contact owned a 2011 Hyundai Sonata. While driving 55 mph, the vehicle hydroplaned and the front end crashed into the road divider. The vehicle spun around and then the rear of the vehicle struck the road divider. The air bags did not deploy. The contact sustained injuries to the neck and was hospitalized. A police report was filed. The vehicle was towed to a tow lot and deemed a total loss. The contact received notification of NHTSA campaign number: 18V137000 (seat belts, air bags) prior to the failure. The dealer (bob king Hyundai, 1601 silas creek pkwy, winston-salem, nc 27127, (336) 724-2861) stated that the parts were not available for the recall repair. The manufacturer was not contacted. The failure mileage was 164,000.

- Boonville, NC, USA

The contact owns a 2011 Hyundai Sonata. The contact received notification of NHTSA campaign number: 18V137000 (seat belts, air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (williamsburg Hyundai, 7277 richmond rd, williamsburg, va 23188, (757) 564-9700) and was informed that the remedy was not available and was referred to the manufacturer. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Williamsburg, VA, USA

The contact owns a 2011 Hyundai Sonata. The contact took the vehicle to crenshaw Hyundai (330 huffman mill rd, burlington, nc 27215, (336) 584-1144) for routine service and a diagnostic testing was completed on the air bags. The contact was informed that the air bag module needed to be replaced. The vehicle was not repaired due to the repair fees. The VIN was included in NHTSA campaign number: 18V137000 (seat belts, air bags); however, the part needed for the repair was not available. The manufacturer informed the contact that the part was not available for the repair and opened case number: 11401169. The contact stated that the air bag warning indicator remained illuminated. The approximate failure mileage was 121,000. Parts distribution disconnect.

- Elon, NC, USA