7.0

pretty bad
Typical Repair Cost:
$300
Average Mileage:
33,000 miles
Total Complaints:
2 complaints

Most common solutions:

  1. replace fobs (1 reports)
  2. replace key fob (1 reports)
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problem #2

Oct 012014

Sonata Limited

  • Automatic transmission
  • 20,000 miles

Hyudia FOBS suck!! After only a year of buying the Sonata Limited 2013 the fobs stopped working! After taking the car in for inspection to Hyundai- Healy-we were told the Fobs were defective and were NOT covered under warrenty! To replace them would cost us over 300.00 a peice--and both fobs were defective--not an old or dead battery but defective. I am using the defective fob because I refuse to pay for what clearly should have been covered under the cars warranty. This is the fault of Hyundai - something that is defective should be replaced free of charge! BOTH Key fobs are defective - leaving me with no working Key fab to open the doors or start the car unless I remove the key from the fab to open the door manually and then open up the center console and find the hole at the bottom of the storage console to put the fab in to start the car. You want to talk about complete frustration when your hands are full or its cold and or raining out to have to stop and struggle with getting the key removed from the fob to open the door--and then the frustration of getting the fob at the bottom of the storage console to start the dam thing. To ADD to the complete frustration of making the poorest decision to ever buy this car is--- at least 4 times in the last 6 months--we were locked OUT of the car--because the key became separated from the fob when removing it from the storage console. Leaving us stuck -locked out of the car--- late one night in the city --then another time--parked in a load dock where we could not move the car and the trucks were trying to get in and out -- and 2 other times in parking lots --we had to call roadside assistance to come and break into our car. It has become a regular nightmare of ours since buying this car. My husband and I researched this car before buying it--and what convinced us to buy this was--the bumper to bumper extended warranty. what a bunch of baloney that turned out to be. The one thing you NEED to get into the car---to start the car DIDNT work and was flat out diagnosed to be DEFECTIVE--but hyundia would not replace the fabs. BOTH fabs are defective. What kind of horrible customer service- business does this--??? Hyundai that's who. How is the key that starts the car-- NOT considered as part of bumper to bumper watrranty?????. AND how is it that Hyuundai itself says the FOB is DEFECTIVE and yet would not replace it free of charge????? THIS IS THE WORST OF THE WORST AS FAR AS CUSTOMER SERVICE TO EXPECT THE CUSTOMER TO PAY FOR WHAT CLEARLY IS THE FAULT OF HYUNDAI! AND THE COST FOR EACH FOB….????ARE YOU KIDDING ME??? The frustration that we have had with this car --goes beyond words! WE WERE PLANNING ON TRADING OUR CAR IN EVERY FEW YEARS FOR A NEW CAR—AND IF HYUNDAI HAD BEEN HONEST AND HAD ANY INTEGRITY WHATSOEVER AS A BUSINESS--- WE WOULD HAVE REMAINED LOYAL CUSTOMERS— REPLACING THE FABS-FREE OF CHARGE IS WHAT HYUNDAI SHOULD HAVE DONE---but by refusing to replace the defective fabs-we have had one miserable experience after another. Now we are getting rid of the car. What could have been a simple resolution turned out to me the car nightmare experience of a lifetime. I will celebrate the day we get rid of this car. I started loving the car---and it ended up being a brain hemorage ---and a heart attack--rolled up into a car!! DO I SOUND PISSED---????-FRUSTRATED-----???? –FED UP--????—AND DISGUSTED????? WE ARE NOW GETTING RID OF THE CAR ---AND ALL I HAVE TO SAY IS---GOOD RIDDANCE!!!

- kac7kk, valhalla, US

problem #1

Feb 012015

Sonata Limited

  • Automatic transmission
  • 46,000 miles

Sonata 2013 Limited ---. The KEY fob stopped working after having the car for 2 years. A full year prior to that the fob was already giving us problems - frequently not opening the doors or starting the car -- and having to wait and keep pressing until something started to work. We replaced the battery thinking that was the problem --- but it wasn't. NOW-- The doors will not open -- the car will not start---and it will not open the trunk. Its useless. (we have a spare fob - but annoying that my husband and i cannot have our own keys to the car- it really is a pain when you lock the car all the time- and one of us had to get in or use the car without the other)

Had t make an appointment with Hyundia to have the Fob looked at ---which meant -- having to waste an afternoon at the repair shop. WE waited and watched as the service guys opened the trunk and walked away doing nothing -- coming back to us in 45 mins later --saying that the Fob was DEFECTIVE and that to replace it we would have to pay 300 plus dollars---!!!! If Hyundia agrees that they sold us a defective FOB - why would it cost US over three hundred dollars to replace and have a key that works to start the car.....??? Is this another planned Obselesence -- to make money from people? . Really.....???? $300 dollars to get a key that works to start your car and open the doors....????

I am furious! Its the basic tool you need to use your car ---- A KEY!!! I totally expected to get a new key FREE OF CHARGE -- BECAUSE THEY AGREED IT WAS DEFECTIVE. These are the kind of things that turn me OFF to ever getting another Hyundia. They lost me as a customer forever!

- Kate K., Valhalla, NY, US