The contact owns a 2013 Hyundai Sonata. The contact stated that while driving 45-50 MPH and depressing the accelerator pedal, the vehicle failed to respond and hesitated. The brake and the hybrid system warning lights were illuminated. The contact was able to pull to the right side of the road and waited for her husband to arrive. The contact turned off the vehicle and restarted the vehicle, and the vehicle operated as intended. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the hybrid ECU needed to be replaced. The contact stated that the dealer checked the error on the brake failure light that was illuminated, but had not yet gotten a response back from the manufacturer. The vehicle was taken to Auto Zone where it was diagnosed, and determined that the hybrid ECU needed to be replaced. The contact stated that the failure had occurred on several occasions for the past three years. The engine was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure and informed the contact that they have not heard from the dealer. The approximate failure mileage was 128,000.

- St Cloud, FL, USA

Braking system failed on my Hyundai Sonata Hybrid 2013. I was driving on the highway and suddenly the vehicle started a constant beeping noise and the dashboard illuminated with a message that read "Hybrid System Warning! Safely Stop and Do Not Drive" as I driving 70 MPH on the highway, causing me to have to swerve onto the shoulder to avoid being rear-ended by vehicles traveling behind, this is a very dangerous issue, and Hyundai is placing safety of others on the lower rung of their priority list. I had the vehicle taken to the shop where I was initially told that the issue is contaminated braking fluid, the need to replace brakes and the brake master cylinder. Shortly after being notified of the issues that technician diagnosed I agreed to have these items replaced. However, when I went to pickup my car after being notified that services were "completed" the vehicle continued to have the same issues, the vehicle never made it off of the Hyundai car lot. The vehicle has been with Hyundai for over 2 months and suddenly I am being told that there is an ABS issue and that it will cost over 5,000 dollars to complete repairs. I scoured the internet and noticed that there are many other complaints similar to mine.

- Mcdonough , GA, USA

This has been going on nothing resolved and no cooperation. Im going yo locate an Attorney that really don't want to. Requesting this be, the situation be loojedvatb, at no chargevand replace whatbwasvsuppisedly replaced by Steele South Loop Hyundai, Houston Texas, sold to Keating groupbbased out if Texas. What I'm asking isn't make sure itvwas done, and whatever replaced, inexpensive to do to.repkace the parts, And computerbprograned to make current no chsrgebto ne for hyundaibsta t es in line and would not be getting emails from NHtsa as i do. Hope finally 24 hours resolve, cooperation and done finally.

- Houston, TX, USA

I have tried to have my Sonata 2013 gone over gor the previous ownership never gave me any RO in this bias was stared. This previous wherebpurchased and worked, was not on The the up and up. vwhere, Steele hyundaibwhen owned know keating group purchased. I'm asking ngo iver the safety i the setvice ussues t hat hyundai is awarevand have all thr campsign numbers looked up I do not believe since ive oened the car, sonata anythingbwas donen, agein nothing evervstated and knly oil changes done without any given paper wirk given on recalls except oil changes. ssues and. So wanting, asking that no chargeb, go iver make sure for the situation posted and Hyundai posts in 6bareas yes, go over for the brake system is causing the hybird tobshit down and the car with squiggly line know comes on Fuses and the the brake power booster sensor is the problem gor I had the sonatanon computer that came up also shavings in the engine campaign 162,994 251 to go iver no charge to make sure it was done and whatever faulty be replaced no charge. Charge to Hyundai for the problems if safety and service are on line stating should be taken care if no charge to consumer. Nothing is happening, just the insanity definition, to resolve. I ask forba new case manager I'm entitled to, can't turn down, but is and lies about contact. Once, returned call no return call. Hope in the next 24 hours this be resolved so I can have this situation at no charge, don't believe ever done, no paper work in my possession, never had oil changes. Never told, never anything from Hyundai. Almost got reat ended will send bill any to Hyundai tontalje carebofbas well something know NHTSa isn't helping After many complaints as this. Hyundai admits no charge for t his situation, insanity and no cooperation just arrogance and belligerence. Mileage has nothing to do with. Engine should be looked at for whatnot NHTSA rant about engine in my sonata hybird and engine, problem still exists

- Houston, TX, USA

I am driving and all of a sudden the brakevsystem lighthouse on bthe hybird system begins to fail and ge car loses power i almost got hit 4 times already, from this. The system starts to ding, shut down and states to bring to a certified mechanic ir dealership. Hyundai has on line tgeybarevaware and this problem for this model and should be taken care if no charge for bis a problem for this year model and hybird model 3 diff we rent areas on lounge through Hyundai it states this a known issue. The part to replace and had a certified ASE mechanic on computer look and went through the computer system and stated it is a power booster brake sensor. This is starednin 3 different areas bon Hyundai websitebfornthe model and year. Suppised the recall in the nowhere done Oct 8 2024 but never had any letter of recall nor the dealership contact me anmboutbthis, but had an oil change done at or about the supposed nrevapl been done. I have no documentation of this nor any given so inwantb, asking give me type kit needed, to take care nofbthis..no documentation ofbanybkjnd given exceptb, no invoice given done, so I would like tge kit for fuses do go bad. Anything can be put in computer stating what is supposed done but not. Im not asking except to rake carebof this no charge for Hyundai it's free in 3 different areas should be done non published recall. For this year. All online. I asked for cooperation in this matterband the dealership that purchased has been sold to anormther and banner dealership stated in line, not responsible for previous dealerships problems etc, take it up warmth them the Steele group out if canada, that sold to ge jeating group that know owns this dealership.. I asked for a newbcasemmanager, drniedband I have a rightbtocaskband should be changed for her arrogance, belligerence in nmattrr should not be. I purchasednthe brake booster sensorbforbwhat Fred bactyally a little less with labor, beingshipped from Hyundai. Dot

- Houston, TX, USA

Sudden brake failure while driving at speeds around 40 mph, where both the accelerator and brakes became unresponsive, forcing me to coast before regaining limited braking ability after repeated pumping or having to "restart" the car completely. During these events, loud grinding or dragging noises and vibrations were present. Despite adequate brake fluid levels and pad condition, the brake pedal went to the floor. Could be a potential hydraulic or booster failure. It is available for inspection upon request. I was in the car with a significant other at the time of the incident, this happened around 9 times on a very busy highway during a rush. I have been able to reproduce the problem on my own but has now been inspected by a dealer or independent service center. Online resources indicate others with the same symptoms under same conditions have. The component has not been manufacturer, police, insurance representatives or others. But I have very recently (around 4 months ago) passed a vehicle inspection. There were no warnings or other symptoms prior to failure, it's very sudden and having no idea when and where it would happen makes the car inoperable.

- Rolla, MO, USA

submitting a formal complaint to NHTSA regarding unresolved safety defects in my 2013 Hyundai Sonata Hybrid. Despite Safety Recall 251 issued in December 2023 for an ABS fire hazard, my vehicle continues to experience sudden loss of acceleration, engine shutdowns, and persistent dashboard warnings. Failed Recall Repairs & Lack of Transparency Since receiving the recall notice, my vehicle has been serviced multiple times at Thompson Hyundai in Dundalk, MD, yet the defects persist. When I requested service records to verify recall repairs, I was told that Thompson Hyundai-??s acquisition by Heritage prevents them from providing full documentation-?"only three edited records missing key details. This raises concerns about: 1.Whether recall repairs are actually resolving safety defects. 2.Hyundai-??s failure to maintain proper repair documentation. 3.The risk that other Hyundai vehicles remain unsafe due to incomplete recall fixes. Life-Threatening Breakdowns & Financial Hardship Since Hyundai-??s supposed -??fix, -?? my vehicle has broken down at least eight times, including major highways and intersections. On [XXX], on [XXX], my car suddenly lost power in heavy traffic, nearly causing a multi-vehicle accident. As a result: -??I lost my job due to missed work from repeated breakdowns. -??I suffered severe emotional distress, including PTSD-like symptoms and asthma attacks requiring medical attention. -??I am facing financial instability from lost income and costly rental vehicles. Request for NHTSA Investigation Given Hyundai-??s failure to resolve these defects, I urge NHTSA to: 1.Investigate whether Hyundai-??s recall repairs fully resolve the defect. 2.Review dealerships-?? recall documentation practices. 3.Determine if further regulatory action is needed to protect consumers. I am pursuing direct resolution with Hyundai but am bringing this to NHTSA in the interest of public safety. I appreciate your review and look forward to your response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552

- Rosedale , MD, USA

After starting, got a warning stating check hybrid braking, do not drive. When going forward, brake pedal went to floor, heard heavy grinding noise and vehicle stopped accelerating. Had to use the emergency brakes to avoid an accident. Hyundai says they can-??t find a problem. Now I can-??t even drive it back to the dealer! Did an internet search and many other hybrid owners have reported the same issue. I just want to have Hyundai buy the car back at this point. It only has a little over 50,000 miles on it.

- Wilson , OK, USA

There is no lights at all on the brake lights but the brake light in the back window stays on all the time the dim head light only lets one side work

- Jamestown, TN, USA

Brake lights do not illuminate when parking lights are engaged. We have replaced the socket multiple times. The standard 1157 bulb causes the socket to melt and has deformed the housing for the bulb from extreme heat from the bulb. Replaced the socket 3 times in 3 months this last time it stopped working within 4 days. The obvious safety risk is that cars following the vehicle not being able to determine when the car is braking for a stop at night. The secondary concern is that the lights pose a fire hazard.

- White Settlement, TX, USA

I was pulled over by law enforcement due to both brake lights being out. Further investigation while changing the bulbs for the 3rd time in 1 year found the housing was deformed and plastic around the bulb housing was melted. The left light bulb was completely black and was difficult to replace the plug back into the plastic housing. The right light bulb metal piece melted into the socket and the glass part of the bulb fell off the metal piece and would not come out of the brake light assembly as if it was now to big to fit throught the hole. This bulb broke off the metal piece and fell into the brake light assembly. After using pliers to remover the broken metal piece from the bulb socket. The new bulb was placed and still could not fit in the hole it is designed to fit. Further inspection reveals the plastic housing the bulb should fit has melted and can no longer accept the new bulb or removal of the previous bulb. This is a safety hazard as the bulb and wiring gets too hot and could heat up the plastic to the point of burning the inside of the trunk. As well as continuing replacement for the bulb of which now cannot be replaced. Potenial safety risk for an accident if the brake lights cannot be replaced due to warping or melted housing. There was no warning or safety notice provided. Until I researched and found the problem has been reported by many owners of this make and model and there is even a recall that went out in January 2024 for the exact issue. I reported this to the dealer who informed me my vehicle is not apart of the recall even though my vehicle meets all requirements of the recall and extended warranty for the recall. Year, make, model, within mileage requirements and the safety issue being present. They want to charge me just to confirm the issue and possible charge for the repair.

- North Richland Hills , TX, USA

See attached document for complaint

- Fuquay Varina, NC, USA

Around mid-April of 2023, I was driving and i attempted to LIGHTLY apply my brakes and an alarm starts going off. Then the brakes VIOLENTLY start grinding. I went from 50mph to an immediate 10mph. The dealership said they replaced the fuse that SHOULD solve the problem. It did not. My car has been sitting at the dealership for a whole year now. They have not been able to update me on when it will be fixed. They have made ZERO attempts to provide me with a reasonable accommodation for my ONLY form of transportation being their lawn ornament for a year. I lost my job. I lost my place to live. And they are doing nothing. Now they say they're going to be replacing fuses to fix the issue but they already tried that and it did nothing. Every time I call to ask about an update, they put me on hold for over 10 minutes and then say there's nothing they can do at this time. The only thing they have tried to do is attempt to get me to buy a whole new car, which is out of the question because mine is completely paid off. This has seriously affected mine and my child's life. I don't even have a vehicle to go grocery shopping or make it to dr appointments or shoot functions because I have no way to get there.

- Meridian, MS, USA

after 5 months Hyundai does not have a remedy for NHTSA Recall Number 23V651000 which is an acknowledged fire hazard. What is NHTSA doing ro encourage Hyundai to move more quickly?

- Fuquay Varina, NC, USA

I see that the recall notice was issued in September of 2023 but I have to say that for no recall remedy to be available yet is disheartening. I drive my car every day and it is the only car I have, because of that I risk my life everyday. My car loses power because of this recall daily and it ranges from 3-6 times a day. I lose power on the highway, the main roads and back roads, it does not matter the speed or time of day. I would like them to push out a fix now. Eventually I will end up in an accident because sadly I cannot afford to get into a new car or a used car.

- Mount Juliet, TN, USA

The fix for campaign 251 recall is taking too long.

- Orlando, FL, USA

On [XXX], my brakes failed on my 2013 Hyundai Sonata Hybrid on a busy interstate in Atlanta, GA. I had it towed to Ed Voyles Hyundai in Smyrna, GA and after "looking at it" they were not able to diagnose the issue. I informed them my brakes went out, they ran a diagnostic test and found where the message came across the dash, but stated it was fine and to bring it back if it happened again. On [XXX], it happened again. My brakes failed and the same alert was sounding off in my vehicle. I took it to Ed Voyles again and they were finally able to determine it was the ABS module on my vehicle. This was due to an electrical short in the brake system. I found out it is the same part as the recall. I emailed the service manager and he agreed. However, Hyundai Motor America will not allow them to remedy the issue because they haven't "come up with a remedy". The recall is listed as severe! Not only will it catch on fire, but the brakes also fail! There is a burning smell that comes from under my car and I am not sure how there is no remedy for a recall that could cost HMA way more than to replace some ABS modules. I don't feel safe driving my vehicle and I am not sure how to get more attention to this matter. It is immensely unsafe to allow millions of people to drive in a potential failing brake fire hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Atlanta, GA, USA

Hyundai recall 23V651000 has no remedy after 4 months of the start of the recall.

- Union City, CA, USA

Hyundai is taking too long to fix the Campaign 251 recall for the fire hazard associated with the ABS system. What can you do to speed up the solution and repairs?

- Orlando , FL, USA

The contact owns a 2013 Hyundai Sonata. The contact stated that while driving approximately 35-65 MPH, the vehicle decelerated unintendedly. In addition, while turning the steering wheel to the left or the right, there was an abnormal clicking noise coming from the steering column. Most recently, while driving at unknown speeds, the brake pedal required excessive force to bring the vehicle to a stop. The contact stated that it was discovered that an unknown liquid was leaking underneath the front of the vehicle with the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed that all the drive belts had fractured, and there was a fracture in the oil line and the radiator. The brakes had failed due to the calipers sticking and failed choppers and readers. The mechanic recommended that the radiator, electronic steering bushing, front calipers, pads, and readers be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The contact received notification of NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 100,000. Parts distribution disconnect.

- Bristol, CT, USA