I was driving on the freeway when suddenly my car turned off and no warning lights came on. I towed to my mechanic where he tested the starter and battery. He tested the crank to find out the engine is frozen.

- Fallbrook, CA, USA

The contact owns a 2013 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine and several other unknown warning lights illuminated. The vehicle was towed to the dealer, where it was diagnosed that the engine had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and declined the engine replacement due to the vehicle not having the Knock Sensor Detection System (KSDS) Product Improvement Campaign performed. The contact had not yet received notification of the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The failure mileage was 120,970.

- Schertz, TX, USA

Hello, We experienced a failure on our 2013 Hyundai Sonata VIN [XXX] under NHTSA Recall number 17V22600. The engine failed on 6/21/22. Was at the dealer on 6/22/22. See attached repair order. Recall claim was approved on 7/26/2022. NHTSA Recall number 17V22600. Yes, it was over a month before they looked at the car. Hyundai case number [XXX]. Hyundai said it was expedited. We needed a car. We were not given a loaner car until 7/26/2022 and were told we could apply for a rental car reimbursement if the claim was approved. We rented a car from 6/22/2022 until 7/26/2022. Submitted the rental car information to Hyundai on 7/27/2022. They didn-??t give it a case number until 8/8/2022. Rental car case number [XXX]. Since then I have emailed and called many times. [XXX]and[XXX]. I have left several messages for my case manager and her supervisor. [XXX] I-??m always told they are not in and nobody else can help me with my reimbursement. Never received a return call. It-??s been over five months since I-??ve paid for the rental with no payment. See attached status I would like to lodge a complaint regarding how Hyundai fails to handle NHTSA recalls (repair and rental cars) and see if there is any way you could help expedite payment with Hyundai? Thank you for your help. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Clive, IA, USA

We were travelling from Minnesota to Arkansas to see our family for thanks giving on 11/24/2022. Car engine starts blinking and engine started to make rattling noise. Took exit and pull over our car in one of the gas station. It was closed, this was our first road trip and first time in Iowa. Called insurance and towed our car to O'reaily auto part. They found out the error code p1326 which is related to engine issue. Looked for nearby Hyundai dealership and booked hotel near them. We went to Hyundai dealer at 7:00am on Friday 11/25/2022. We told them what happened. They told us they will check in our car. We waited from 7am to 1:30pm our car was still outside. At 2pm service manager came and said they cant check our car. We booked rental car ourselves and decided to come back home. We forgot our apartment key went back to get it and they had already started to diagnose our car thinking we are gone. Service guy told me that's engine failure every Hyundai is facing now. My car have 61k miles on it and I bought it in 2020 from Hyundai dealership. I still have 9k loan to pay this car and i cannot afford new car or new engine. I do not have car now and they are saying it can take months to repair my car if it gets approved for engine replacement. Hyundai is playing with my life and put me in depression. I have no option other than to cry. I am feeling so helpless now. Nothing and nobody seems helpful. I try my best to do anything i can and i am just waiting for coming Monday for Hyundai to make excuse to not fix my car. Hyundai is playing with lots of people life. This might be small for them but not for a working people like us. My life is messed up because of them. I cannot sleep at night and I have been calling everywhere if I can get help.

- Saint Cloud, MN, USA

Recently when I-??m driving on either the freeway or the streets, I-??ll get a delayed response in the throttle when I hit the gas. This is very concerning because it has happened once already on the freeway with cars behind me. Prior to this I noticed traction control light randomly turned on at the dash.

- San Jose, CA, USA

The car was being driven on the freeway with a stop and go traffic. Then the engine started making strange noises, suddenly unknown warning lights appeared on dashboard, and the engine stopped working. The car was restarted again, then smoke started coming out from the vents. The car was pulled over to the side of the freeway, smoke started coming out from the side of the hood. When the hood was opened there was fire that eventually died down without using fire extinguisher or water. The car was then brought to trusted mechanic and the insurance totaled it due to fire.

- Brentwood, CA, USA

Out of the blue, car engine made a knocking noise. When I checked the oil, there was no oil in my car. I bought 5qts of oil. I periodically check the ground under my car. No sign of leak. At oil change service, asked my guy to check for oil leak. Was told, no leak. 3 months later, this happen again but both times, the low oil indication light never came on. Now I have a check engine light and my car is not running at all

- Arlington, TX, USA

The contact's customer owns a 2013 Hyundai Sonata. The contact stated that while his customer was driving at an undisclosed speed, he heard an abnormal sound coming from the engine. There was no warning light illuminated. The contact stated that upon inspecting the hood of the vehicle, his customer noticed that the oil reservoir was empty and he dispensed up to 4 quarts of oil. The vehicle was then taken to the dealer where an oil consumption test was initiated and a combustion cleaning was performed. The dealer advised the contact-??s customer to drive the vehicle up to 5,000 miles. The vehicle was then taken back to the dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact referenced that the customer had received recall notification of NHTSA Campaign Number 17V226000 (Engine and Engine Cooling), however, the dealer declined to perform the recall repair due to a salvaged title. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 64,000.

- Amelia, OH, USA

Was driving down the highway doing about 70 miles per hour engine just flats out stalls on me. Was trying to merge over to get out traffic had no power and almost got hit by semi.Wait 5 minutes and restart car. Car started Making clicking noise and gave it gas went a little bit and stalled out and would not restart. Contact a manufacturer said there is an issue With the engines but does not know if it qualifies for their extend warranty.

- Edmond, OK, USA

I was driving down the street and the all the dashboard lights came on and suddenly the car died. My safety was put at risk because it was near the entrance of the highway on ramp. The car was towed to a local shop where they performed diagnostic testing. Upon further inspection, the shop replaced the starter. However, car will not turn on. Shop stated engine had had failed. The shop stated the car needs to be towed to a Hyundai dealership due to recalls of other Hyundai vehicles. My car is not included in the recall campaign. Prior to the car stopping, there were no warning lights or engine problems prior.

- South Milwaukee, WI, USA

While driving my 2013 Hyundai Sonata, I smelled fuel fumes coming through my a/c vents for several minutes. I shut the a/c off and rolled the windows down. White smoke began billowing out of my exhaust tail pipe then from under the hood. Being in the far left lane of a five lane freeway, other motorists and I were placed in danger as I had to travel across all lanes of traffic as my vehicle billowed thick white smoke into the air limiting the clear view of other motorists and increasing the chance of causing collisions. I pulled over to the shoulder of the freeway and then lost all power steering and brakes on my vehicle. I applied the emergency brake and brought my vehicle to a stop then turned it off. I looked at the temperature gauge and it read normal range but the check engine light came on along with several other dash lights. Once I turned the vehicle off, flames and billowing smoke began coming from under my hood. Four to five minutes later the fire extended to the cabin then the vehicle was fully engulfed. The fire department arrived and extinguished the vehicle fire. Prior to this drive, I have not smelled any fuel leaks or fuel odor inside or outside of the vehicle. It appears a fuel delivery component was the cause of the issue.

- Victorville, CA, USA

Problem: Engine malfunctioned and lost power on freeway. Car didn't respond to accelerator. Yes the car is available for inspection upon request. Safety issue: Was forced to change lanes unsafely with decelerating car to access shoulder. At some point, engine started responding back. No the problem has not been reproduced yet. Scheduled dealer appointment. No - the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" No - Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear"

- Erie , CO, USA

Engine stalled on the highway. On inspection at a mechanic shop, it was discovered that the engine oil had dried out even though there were no leakages.

- Austin, TX, USA

The engine is burning oil again this is the second engine my car was part of the first recall after noticing how low n black my oil was I noticed it also smells like gasoline. Now I tried to get it in for the recall 227 part of recall 189, it hesitates to start will just stahl whenever n wherever it feels necessary I contacted Hyundai they said drop it off at dealership until it is repaired if no loaner was available then I would have to rent a car now that-??s not even feasible considering I might not even get it back rent a car indefinitely that-??s ridiculous and expensive. So it-??s burning oil again, stahling out, has no power sometimes when u hit gas, oil smells of gas as well as my dipstick smells of gas as well.

- Benwood , WV, USA

Engine failure, car seized in traffic

- Fort Mill, SC, USA

Engine stalled on highway. All lights on dash lit up. Was able to have it towed to dealership. Dealership agreed to replace engine at no cost.

- Scotch Plains, NJ, USA

Engine seized due to bad rod bearing

- Graham, WA, USA

My car is 9 years old with less than 111,000 miles and has been reliable with no major problems. In mid July, my car was running fine until it wouldn't start. My car had started right up 2 times earlier this day with no indication there was a problem. No warning lights of any sort had been on and the car seemed to be running normal. When the car wouldn't start I tried to jump it off in case it was the battery but after that failed I had to have the car towed. I had it towed to a mechanic who said the engine was seized and there was very little oil in the car. I had the oil changed regularly about every 3000-4000 miles and did not have an oil leak which meant the engine was burning and excessive amount of oil. I had to have the car towed a 2nd time from the mechanic to the dealership who also confirmed the engine had seized and found this had been a problem with various years of this model car. This is a safety issue considering the car gave no warning that something wasn't working properly and in danger of engine failure.

- Dothan, AL, USA

The contact owns a 2013 Hyundai Sonata. The contact stated while driving at 57 MPH, the accelerator pedal was depressed and the vehicle stalled. Several unknown warning lights were illuminated. The contact was able to veer to the side of the road. The contact saw white smoke coming from underneath the hood of the vehicle. The contact exited the vehicle and noticed a strong rubber-burning odor. The vehicle was towed to an independent mechanic where it was diagnosed that the engine had locked up. The contact associated the failure with NHTSA Campaign Number: 22V312000 (Fuel System, Gasoline). The vehicle was not repaired. The dealer and the manufacturer were notified of the failure. The failure mileage was approximately 128,000.

- Maryville, TN, USA

The contact owns a 2013 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the engine revved loudly and then the vehicle lost motive power. The vehicle was towed to an independent mechanic who related the failure to NHTSA Campaign Number: 15V568000 (Engine) however, the VIN was not included in the recall. The vehicle was then towed to the dealer where it was diagnosed that there was sludge in the engine oil, causing the engine to seize. The dealer informed the contact that the warranty was voided due to the previous owner's failure to maintain the oil change. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to tow the vehicle to the dealer. The failure mileage was approximately 122,000.

- Oxon Hill, MD, USA