From April of 2020 to July of 2021. I have had 3 sets of 3 oil consumption tests for my car at 3 different Hyundai dealerships. I have spent $400-500 dollars on oil changes, oil filter cleaning, and fixing an oil peg that was broke. Which was not brought to my attention right away even though I was going to dealer ships almost every month this year. I just finished the final oil consumption test here in Conroe, Texas. Even though from the latest oil consumption tests, I have burnt.50-1 full quart of oil. They still have denied me an engine replacement. My oil changes does not last 5k miles but barely 1k. The oil is always black, it never is honey gold for long. Because Hyundai is not giving me a new engine to resolve this issue despite all these tests and there being a lawsuit on this make /model. I now have to pay for an oil change every month rather than the average of 2 times a year. I do feel treated unfairly and not heard by Hyundai. It does not feel right to not have this fixed. I understand it is out of warranty. Can I please open an investigation on this matter ? Thank you

- Conroe , TX, USA

The contact owns a 2016 Hyundai Sonata. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that the oil level warning light was illuminated. The vehicle was diagnosed, but not repaired. The manufacturer was informed of the failure and confirmed that the Vin was not under recall. The failure mileage was approximately 105,000.

- Dallas, TX, USA

I received Hyundai's Recall notice for Recall Campaign 198 regarding premature connecting rod bearings. I scheduled a service appointment at First Hyundai at 270 E Washington St, North Attleborough, MA 02760. (508) 699-4700 for April 29th, 2021. My car's engine started making noises on April 24th, 2021. I stopped the vehicle and had it towed to First Hyundai (listed above). The dealership took more than 7 days to inspect the vehicle and diagnosed it as connecting rod failure requiring a new engine. I contacted Hyundai customer service to arrange for "alternate transportation". Hyundai assigned me a case manager on 5/18/2021, but despite multiple phone calls and messages, I was not able to actually speak to my case manager until 5/25/2021. Hyundai refused to authorize alternate transportation prior to this, and when I spoke to my case manager she would only authorize reimbursements up to $30 per day for a Hyundai rental vehicle and $20 per day for a non-Hyundai vehicle. I have been unable to secure alternate transportation from Hyundai, as there are no rental vehicles available at the prices Hyundai is willing to reimburse me for. It has now been more than 60 days, and my dealer has notified me that there will be further delays, even though they have received all of the necessary parts to repair my vehicle. I have kept extensive notes of the more than 25 phone calls I have made to both Hyundai and the First Hyundai dealership regarding this issue. At this point, I need assistance forcing Hyundai to honor the recall agreement they made.

- Manville, RI, USA

The 2016 MY Sonata has been driven all across the state due to business. During a recent trip of a couple hundred miles, upon returning home, the vehicle shuddered and failed the next day. The vehicle was towed to the nearest Hyundai dealer, and was to be diagnosed. It took longer than expected, and upon calling back to determine the issue, they said the "engine was gone." They reached out to Hyundai corporate and were told the same thing. There were no other signs or symptoms, and the vehicle operated normally during the long trip home.

- Ocoee, FL, USA

The engine begins to shake and makes a dieseling sound, the check engine light comes on, and we lose power to car. As we remove our foot from the gas, the light goes out and the engine stops. Sometimes it comes back on again and we have to pull to the side of the road and turn the car off. After that the check engine light goes away. When the light comes on, power to the engine is immediately cut and reduces as you press the accelerator pedal.

- Menifee, CA, USA

Yes I was driving on the expressway I saw smoke coming from my vents. I made it to the nearest neighborhood by my home stopped for it to cool down for 10 minutes I start my car back up & it was perfectly fine by time I made it to a stop sign it caught on fire while I was in the car. The fire department told me it was due to an electric/engine problem & nothing was my fault. I don't have insurance to cover it. The next morning I found out on the internet that all Hyundai's and Kia have a re call on cars due to engine fire risk. I was really devastated when I found out that my car has been on re call not once or twice but three times. By law, iam authorize to get a car or a check of how much the car is worth. I talked to Hyundai motor America headquarters Mrs. Gretchen told me that they notify me at the address that the car was registered in & not my current address and also she stated it's my fault. Which I don't understand how when nobody called text or email me personally just to see if I made it to my re call appointment in January. Not only I had another one in March I didn't know about as well then they have another re call I just found out about in June Hyundai better and has to do something now I could of lost my life & I lost everything I had my phone fedex equipment important paperwork etc. Fyi insurance has nothing to do with a re call car. By law I suppose to get something for that

- Hornlake, MS, USA

I went to start my car on May 3, 2021 to go home and my car was sputtering and the check engine light was on. The dealership can't get to my car for 2 weeks. My car burns oil and doesn't make it from oil changes. I have had my spark plugs replaced when it did this the last time.

- Omaha, NE, USA

In Oct..2020 my Sonata was at pep-boys auto for a synthetic-oil change. Pep-boys called me to advise can't service the car for the oil change. Since last oil change 6K miles ago their was no oil in the engine. They saw this several times in the last year with 2.0 engine, they want no responsibility and said take your car to the dealer & open case the engine has a serious flaw, it burns the oil with the gasoline. They said a recall" documents attached. I went totexan Hyundai, put my car through a series of tests every 1000 miles. I was told the engine can be replaced you in the 10 yrs, however you over the 100K miles, will not B covered, a Hyundai motors would cover 50%. was told engines last 250-300K miles. I spent over 2K for ext. Warranty. It ran out at 100K. Hyundai has not backed up their car. Sonata hybrid was sold to me being dependable & lasting years. It failed terribly, I maintained my car always and now need NHTSA please help. On Hyundai forums many2.0 have same situation with oil disappearing. I prepaid on credit card $3531, texan Hyundai placed order for a new engine. Back ordered. Date to fix will be in during the month of july2021. All miles R highway to and from, katy to brenham college has no hills all straight run since day bought. These engines should last, there is a failure in design? not dependable car. Very defective 2.0 engine. Last 2 yr's I would smell burning oil in my car, I would open the window since no lights on dash. No oil in the engine, no dash light" pep-boys said those lights never were lit on the defective cars. If light would have taken to the dealer for service. My records which show this car was properly maintained. Hyundai should fix 2.0 engines, folks like me are in a hard situation. Thank you for hearing my situation. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Katy, TX, USA

My engin is burning oil it smokes I had it checked for leaks by a mechanic shop and no leaka are found I waa informed that is a known problem with Hyundai and it will eventually need to be replaced

- Lexington Park, MD, USA

Engine failure at 103,000 miles. I was getting gas and as I driving away, I heard something pop and I immediately lose power and my engine was knocking. I checked to see if there's a recall and I don't see one. I don't know what to do at this point.

- Gary, IN, USA

The contact owns a 2016 Hyundai Sonata. The contact stated while driving at various speeds, the vehicle stalled. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the spark plugs needing to be replaced. The vehicle had been repaired however, the failure recurred. The contact had the vehicle towed to matthews Hyundai of syracuse (2601 erie blvd E, syracuse, NY 13224) where it was diagnosed with the engine needing to replaced. The manufacturer had been informed of the failure and informed the contact that they could not assist even though the vehicle was under warranty. The failure mileage was approximately 104,000.

- Auburn, NY, USA

The contact owns a 2016 Hyundai Sonata hybrid. The contact received notification of NHTSA campaign number: 20V746000 (engine). The contact was driving at an undisclosed speed, when the vehicle jerked and stalled. The contact detected a burning odor and saw white smoke coming from the exhaust pipe. The battery, oil, check engine and brake warning lights illuminated. Jason pilger Hyundai (613 de la pointe dr, gautier, ms 39553) was contacted and informed that her options were to put a down payment towards a trade in vehicle or drop the vehicle off to get the recall serviced and pay for a loaner vehicle. The vehicle was not repaired. The contact notified the manufacturer and a case was opened. The failure mileage was 103,644.

- Biloxi, MS, USA

Started vehicle and car started shaking and had a loss of power. Turned vehicle off and started it back up and same thing happened. Then turned car off for 5 minutes and started back up and ran but still appears to sputter every once in awhile. Had vehicle towed to dealership and they cannot figure out what is wrong with car. I thought it was a recall / safety issue.

- Forney, TX, USA

Knocking noise, engine light comes on, oil in where spark plug is, leaks oils and runs out way before next oil change. Car in motion, starts to idle weird and then car shuts off.

- Punta Gorda, FL, USA

My car is part of Hyundai recall number 198. They sent the letters out in January stating there is no remedy yet. My engine was affected buy this and had to be towed to the dealership. I've been without my car for six weeks now. I make several calls to the Consumer Affairs number. I have been told twice that a case manager will call me, I still have not been called. No one is offering an estimated date on the remedy. No one is offering a rental car until there is a remedy.

- Liberty Center, IA, USA

Driving down the road at 65 mph, the engine started making a ticking noise. Further down the road the ticking became knocking. This prompted the command center to tell me to turn the vehicle off immediately. The vehicle would no longer crank and was giving a camshaft sensor code. I received a recall notice 5 days later. Had the vehicle towed to the dealership. After being told I would need a new engine, and that it wasn't a recall issue, I called national. After a week or so it was confirmed that Hyundai would replace the motor at their expense. Never confirming it was because of the recall though I had all the symptoms other than catching on fire. It has now been 2 months and my motor is supposedly on back order, but coming in weekly. Hyundai seems to really be dragging there feet though they lost a lawsuit over motor issues before.

- Raleigh, NC, USA

To who reads this, thank you first and foremost to take the time to read this. This is a real person, this is my real story. I have been noticing a knocking engine noise for 5 to 6 weeks and then got the NHTSA recall number20V746000 in the mail. I set the soonest appointment with the dealership. The day of the appointment I was advised by andy that it would take 3 to 4 weeks for them to look at my vehicle and run it through Hyundai's recommended diagnosis. Later I called the Hyundai campaign hotline and open case # 18081104. I was told to wait 3 to 5 days for a national representative to get back with me. I called two days later requesting an update and shortly later the dealership called me to inform me my car was ready. Andy said it cleared inspection and I asked if it passed all their tests, I was told yes. This was the same staff member that told me a few steps days prior 3 to 4 weeks. While I was waiting for my vehicle to be brought to me, I overheard the another Hyundai rep saying same story told to me about the length of time to diagnosis. Got the diagnosis (repair) details back to find their inspection concluded taking the vehicle for a 7 mile test drive in the city to observe odd knocking noises. Nothing remotely advised from the manufacturer to dealership. I have their report attached but have no clue what to do at this point. I called back Hyundai campaign hotline again after getting my vehicle back today. I am told I have the same case no. And to wait another 3 to 5 days for another representative to contact me.

- Hutto, TX, USA

RECALL ON VEHICLE. ON MARCH 9, 2021, THE ENGINE STARTED MAKING A CONCERNING NOISE SO WE IMMEDIATELY SET UP AN APPOINTMENT TO GET IT LOOKED AT BY HATCHETT HYUNDAI. THE SOONEST THEY COULD GET IT IN WAS MONDAY, MARCH 15, 2021. HOWEVER, ON THURSDAY, MARCH 11, 2021, THE ENGINE MADE A TERRIFYING NOISE AND STOPPED DRIVING (ON A RESIDENTIAL ROAD) WHICH WE HAVE RECORDED. WE PAID TO HAVE IT TOWED TO HATCHETT HYUNDAI. [XXX] WAS ABLE TO HEAR THE ENGINE AND WHAT IT WAS DOING AND IT WAS IN LINE WITH THE RECALL. ON TUESDAY, MARCH 16, 2021, OUR SPECIALIST [XXX] CONFIRMED THAT IT IS IN LINE WITH THE RECALL AND IS REQUESTING THAT THE ENGINE BE REPLACED. THE ENGINE BLEW WHILE IT WAS BEING LOOKED AT. THE ONLY CONCERN WAS THAT IT HAS A SALVAGE TITLE. I SAID I UNDERSTAND BUT THAT SALVAGE TITLE IS DUE TO COSMETIC DAMAGES AND THERE WAS ABSOLUTELY NOTHING WRONG WITH THE ENGINE AND THERE SHOULDN'T HAVE BEEN AS THIS VEHICLE IS ONLY FIVE YEARS OLD AND I HAVE OWNED IT FOR 4 OUT OF THE 5 YEARS AND MAINTAINED IT THE ENTIRE TIME. [XXX] AND [XXX] (THE MANAGER) AGREED AND THEY SAID THEY DIDN'T SEE WHY IT WOULD GET DENIED AND AGREED THAT IT SHOULD BE REPLACED. THIS WAS ON MARCH 19, 2021 WHEN I SPOKE TO [XXX] AND [XXX] BOTH. [XXX] ALSO SPOKE WITH [XXX] ON MARCH 19, 2021 IN GREATER DETAIL. ON MONDAY, MARCH 22, 2021 AT 8:56 A.M. I RECEIVED A CALL FROM [XXX] APOLOGIZING AND SAYING THAT THEY DENIED THE REQUEST. I SPOKE WITH CUSTOMER SERVICE AND AM WAITING FOR A CALL FROM THE ESCALATIONS TEAM. THIS IS NOT OK. THE ENGINE SHOULD BE REPLACED WHICH THE TECHNICIANS AGREE AND SAID THEMSELVES. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Derby, KS, USA

The car was maintenance on the manufacturer's recommended interval. A catastrophic engine failure happened in February of 2020. Not knowing this wasn't a fluke issue and not having a warranty on the car. I purchased a replacement engine on my own dime costing a total of $6500 in repair. This should have been taken care of sooner by the manufacturer.

- Ocean Park, WA, USA

Bad rod bearings, can start a fire. No help from dealer.

- Sun City, AZ, USA