10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 2,578 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On August 14th,2020, I purchased a vehicle from the showroom floor from crain Hyundai of conway, Arkansas. The car was aesthetically pleasing and only had 46 miles on the speedometer. At the time of the purchase I was not aware of the term "modification" nor the ramification associated with having a vehicle modified. I assumed the dealership were responsible for providing me with a safe and efficient vehicle. The car had added equipment: Crain care pkg: $1,397 - wheel locks: $89 - window tint: $189 - black out package: $4,295, which I later learned the american racing rim #AR934 fastlane, does not fit a 2020 Hyundai Sonata, they are 20 inch rims and had extensa hp 225/35R20 90W tires and the recommended tire is 235/45R18. Within a month after the new car purchase it rain and the car lost traction and began to slip and slide. I propose implementing laws to govern dealership modification of vehicles and hold said dealership responsible for informing the consumer of the negative ramifications involved with knowingly purchasing a vehicle for aesthetic desires. After learning of my mistake the Hyundai corporation would not negotiate a reasonable agreement with me, and closed the complaint leaving me with an unsafe vehicle that was altered by a third party company within the dealership, name: Motor sports authority. The dealership would not release from that contract and the workmanship of the black out package is unravelling and I discovered the modification has decrease the value of the car, when I thought it would increase in value. I also learn the added equipment stated above was not included on the vehicle purchase invoice which effects possible repairs and/or replacement concerning automobile insurance coverage. Dealership should be held accountable and responsible for informing customers of modification and be held legally binding for the vehicle safety
- Little Rock, AR, USA
- Beacon, NY, USA