10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Purchased a new Hyundai 2023 Sonata from McGovern Hyundai Rt 2 May 22, 2023. After two weeks of driving the vehicle, I noticed it hesitates when I push down on the gas pedal. I had planned to have the dealership take a look but have a very busy schedule, the issue continued each time I drove the car to the point it was hesitating, basically pausing as I cross intersections. On the 26th of July I was driving on the highway, as I started to experience issues when stepping on the gas. Entering a tunnel in Boston, I pushed down on the gas pedal and noticed the car was decelerating, I was losing speed, in a panic in the center lane of the tunnel, I was able to get the car over to the far right. The car was shaking aggressively then finally just gave out and I called 911. They towed the vehicle to the police headquarters, I called Hyundai for assistance. Had some hiccups but two days later they were able to service the vehicle, supposedly found a faulty fuel injector. They changed out the 1 faulty injector test drive and said the problem was fixed. I picked up my car on July 28th 2023. There is something still wrong with the car, it still has some hesitation and now misfires. Have not heard from Hyundai, I was assigned a case manager and told someone would follow up, no one has reached out. So lucky my children were not in the car and that i'm safe. I could have been killed, others could have been hurt/killed. This should not happen to brand new cars.
- Haverhill, MA, USA
- Hartford, CT, USA