My husband and I were driving on interstate 81 South near woodstock, va on Sunday morning, June 24, 2018. The car began making a knocking sound, then we lost power. By the time we were able to pull over, the engine was on fire. The entire car ended up burning. The va state police, vdot, and fire department responded and I-81 South was shut down for a time. I purchased my car new and did all required maintenance per factory recommendation including oil changes, tire rotations, etc. By the Hyundai dealer in bowie, md. I have copies of all my receipts from the dealer and they have the records on their computer system. My car had 91,000 miles on it. We contacted the insurance company and the car is a total loss.

- Edgewater, MD, USA

On 19 Jul 2013, an insured driver on my auto policy was driving in North Dakota and hit a deer. The right fender, right headlight, hood and bumper were damaged. She called me & I told her if it was safe to drive, to continue driving. She kept driving and then the overheating light came on. She pulled the car over in less than a minute. She called me again & I told her to call Hyundai roadside assistance. The vehicle was towed to abra in bismarck, nd. They repaired the vehicle. The cost was $9760. They were in the process of moving it from the repair shop to the paint shop, which was right next door. They turned on the engine & as it was sitting there, it started spewing radiator fluid. They turned it off and took the car to Hyundai of bismarck. They determined that the heads were warped and the engine was destroyed. After the cost of the new engine was added to the cost of repairs, the car was totaled. I don't think that if a person pulls over within a minute of the overheating light coming on. That it will warp the heads. The whole reason for the light is to warn the driver.. I believe that either the motor was defective or the computer within the vehicle was defective & didn't come on early enough before there was damage to the heads & was not caused by the person diriving. This insurance claim went too fast and usaa signed off and totaled the vehicle just on numbers, not on any inverstigation of the reason why the heads were warped and destroyed the engine. The 414 number is the driver. The 262 number is my number in rehab and I can be reached at any time. Very respectfully, tony

- Kenosha, WI, USA

I was traveling home returning from a doctors visit and pulled into a restaurant. When backing out of the parking lot I heard a scrape or drag under the right front wheel. I straightened the wheels and left the parking lot. I traveled a short distance and heard the noise again. I stopped and looked at the right front wheel and under the fender. I found that a piece of the plastic undercover under the wheel well had come loose and was dragging and pulled loose. I looked again and the complete underside plastic material of the fender well was loose and the fender had separated from the bumper. I aligned the pieces up and drove to the Hyundai dealer in mcdonough, Georgia. The service department told me the vehicle had been in an accident. They said Hyundai would not cover this under their warranty. I questioned this because my wife and I drive the vehicle and it had not been in an accident. Their one (1) mechanic told the service manager that it had to go to the body shop as he could not repair it. The service manager also said the car had been hit in the right front. I questioned this and he said even a shopping cart in a parking lot could hit the fender and cause the damage. The vehicle was taken to the body shop and the supervisor said the vehicle was not in an accident. The fender and bumper had no scratches or any outward signs of where it had been hit. He said the vehicle fender and bumper clips that hold the fender to the bumper together had separated and broke and let the plastic piece under the wheel drop. He said the damage could not be repaired because the clips were broken and the bumper would have to be replaced.

- Griffin, GA, USA