10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 63,080 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2013 Hyundai Sonata hybrid. While driving 60 mph, the vehicle decelerated and stalled without warning. The vehicle was taken to the local dealer (braman miami Hyundai, 2001 ne 2nd ave, miami, fl 33137, (305) 571-1200), but was not diagnosed or repaired. The manufacturer was notified and opened case number: 11506645. The failure mileage was 148,000. The VIN was not available.
- Miami Beach, FL, USA
While I was driving the car stopped and wouldn't start, all the lights came on, message on dashboard read "hybrid system error" "check charging system" than everything went off, no power, no emergency lights, this in the middle of a busy street. Luckily a sheriff's was nearby and rerouted cars. Very scary. Seems I am not the only one that has a similar experience. This happened when I was going to work at 7:45am at S very busy intersection. Car is at mechanic's shop.
- Los Angeles, CA, USA
Experienced a completely unexpected (and potentially dangerous) stalling while driving (I.e., not while stopped). This sudden stall was displayed to the sonata's driver panel as hybrid system failure, and the alarm was triggered to beep continuously. This may be related to the 12V lead-acid deteriorating, with capacity degraded to 110cca from specified 600cca. Even though the battery was degrading, the car should not stall just because the battery capacity is low.
- Vail, AZ, USA
The contact owns a 2013 Hyundai Sonata hybrid. While driving 10 mph, the brake pedal was depressed and traveled to the floorboard. The contact attempted to stop the vehicle by shifting the gear shifter into reverse, but it failed to shift from drive. All the warning indicators illuminated. As a result, the vehicle collided with a street sign. The contact sustained back injuries that did not require medical attention. A police report was filed. The vehicle was towed to the contacts home. The dealer (keyes mission hills Hyundai, 10240 sepulveda blvd, mission hills, mission hill, ca 91345, (818) 221-4000) was contacted and informed the contact to have the vehicle towed to an auto body repair shop. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer for determination of the brake failure. The contact stated that the vehicle was towed back to the dealer, but a failure could not be determined. The vehicle was not repaired. The approximate failure mileage was 73,000.
- North Hill, CA, USA
The contact owns a 2013 Hyundai Sonata hybrid. While driving 15 mph, the brake pedal traveled to the floorboard and the vehicle failed to stop. Also, the gearshift became difficult to shift. As a result, the contact struck a street sign. The driver's air bag deployed. The contact sustained minor injuries to the back, neck, and head which did not require medical attention. A police report was filed. The vehicle was towed to the contact's residence. The vehicle was inspected by an independent mechanic. The contact spoke with keyes mission hills Hyundai (10240 sepulveda blvd, mission hills, ca 91345), but they could not repair the vehicle. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 63,000. Updated 8/20/18 the consumer stated the dealer advised the brakes and computer system failed. The vehicle was repaired.
- North Hills, CA, USA
Car make a noise from the front drive train while driving. Sounds like a wearing or rubbing noise while moving that increases during turning (while at road speed going through a curve in roadway). Noise has been consistent for the last 30K miles (current mileage is aprox 88K miles). New tires and alignment a few days ago do not lessen the noise.
- Thousand Oaks, CA, USA
The car does not accelerate from a stop position at a light or during stop and go traffic on the highway. The car also jerks from transmission problems causing the driver to be distracted.
- Miami, FL, USA
I was driving on a interstate and suddenly I see "hybrid system warning message" + "check charging system" with continuous alarm beep sounds. I had to immediately move to the right most shoulder on the interstate (which I was able to as car was still on with engine running). Once, I moved to the shoulder, I turned off the engine and restarted the car with check engine light. It would turn on fine but wouldn't move and immediately it throws up the error. I have attached the pics for reference. Since car didn't turn off in the middle of highway, I was safely able to move it to the curb. I cannot imagine what would have happened if car had shut off. I had it towed to the nearest dealer and there are working on it. I just had a 45000 miles factory servicing with same dealership where the car got towed to and they checked on all the green boxes. Within a week, I had this issue. This is what troubling me.
- Cincinncati, OH, USA
The vehicle lurches forward during deceleration thus pulling pressure off of the brake pedal and causing you to put even more pressure on the brakes to compensate. Vehicle will slide on icy roads at this point. Vehicle also has little to no acceleration on electric motor after the vehicle is hot. Making a left turn from a stop with oncoming traffic is hazardous since the vehicle can take up to 7 seconds before it accelerates enough to complete the turn and clear the oncoming lane. Both problems seem related. The first would appear to be free wheeling with no engine type braking applied while switching from engine to electric. The second would be from no electric motor engagement during initial acceleration from a stop or slow to turn maneuver.
- Stow, OH, USA
Engine shut off and battery only lets you go 1/4 mile pulled into parking lot turned car off waited 5 minutes and car started back up. Took car to dealer but could not find anything wrong told me to drive it. It happened again in April they had car for 7 days but could not find anything. Told me to drive it. It started again on june17th they say there is nothing wrong.
- Beverly, NJ, USA
- Dothan, AL, USA