pretty bad
Typical Repair Cost:
No data
Average Mileage:
15,550 miles
Total Complaints:
2 complaints

Most common solutions:

  1. not sure (2 reports)
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problem #2

Feb 232016

Sonata Hybrid Limited Hybrid

  • Automatic transmission
  • 28,000 miles

entire system completely dead, not even lights to start

I loved this car when I bought it new, even though the blue tooth system was defective and the radio had to be replaced, which took 4 months. That, I'll take up in another complaint. The most important flaw is that the entire system just went dead, no lights, no clicks, nothing. Even the key fob bail-out could not get it to turn over. After four, unbelievably inefficient and ineffective contacts with Hyundai Roadside "Assistance", the car had to be towed via flatbed to a dealership 90 miles away, leaving me with no vehicle for days. The dealership said that it was "the battery" (the car has four, of course) and they would jump it. My question, which was unanswerable by the dealership's service head, was HOW and WHY. They suggested that those things just happen, and they would jump it. But I drive the car nearly every day, many miles. Nothing should have "gone dead" as they suggested. When the tow truck driver picked it up this morning, he told me he has hauled dozens of the make and model of my car because of the same problem! Hyundai obviously has a problem which they need to address. And I truly believe that I should have been offered a loaner vehicle, as I am high and dry in the middle of the country, six miles to the nearest anything. Stay tuned to hear about Roadside "Assistance" and the Blue Tooth snafu.

- cntrygrl, Heathsville, VA, US

problem #1

Aug 132014

Sonata Hybrid LTD

  • Automatic transmission
  • 3,100 miles

I've owned this car one day short of two months! This is the third time (in 3,100 miles) that I've had to take it into the dealer.

The first time when the car was two weeks old, a warning light on the dash wouldn't go off. Took it to the dealer, they had no idea what caused it but they fixed it and said there was nothing wrong.

Three weeks later, I went to start the car and it simply wouldn't start. All the lights on the dash lit up as usual, but the READY light (necessary for hybrids to run) wouldn't come on. The car was dead in its tracks. Had to call a tow truck. The dealer took 4 days to figure out what the problem was. (They said hybrids are really complicated and this one had them stumped)! Turns out it was a blown fuse. One week loss of use of vehicle (It took Hyundai 3 days to properly communicate to the tow truck company where I was and where they were taking me. Unbelievable I know, but it really happened).

Then just three days ago the car was dead again. It wouldn't start. The READY light wouldn't come on again! Had it towed again back to the dealership. Finally today they said they think they figured out what the problem was. They said the HPCM (whatever that is - they didn't know either!) needed to be replaced. (A Google search comes up with Hybrid Powertrain Control Module - that controls the heating in the vehicle. But I have no idea if that's what this really was. The guy at the dealership didn't know either).

Anyway, what I do know is three times in less than two months this car has been out of commission (completely disabled), by electrical problems.

When it was running it was a wonderful car and I really loved it. But seriously, all that love is quickly evaporating in light of these MONTHLY outages.

- Jon Y., New York, NY, US