The contact owns a 2018 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed, there were abnormal sounds coming from the vehicle. The malfunction lamp indicator warning light was illuminated. The vehicle was taken to the dealer and diagnosed with engine failure. The contact was informed that the engine needed to be replaced and that there was a Service Campaign Number: 966 (Engine Monitoring Logic) associated with the VIN that was unrepaired. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and requested the vehicle's service records. The failure mileage was approximately 75,000.

- Louisville, KY, USA

The contact owns a 2018 Hyundai Sonata hybrid. While driving various speeds, the message "hybrid system failure" suddenly displayed and the vehicle lost power and stalled. The vehicle was towed to capital Hyundai (2820 eastern blvd, montgomery, al) to be diagnosed, but no failure was found. The vehicle was not repaired. After retrieving the vehicle from the dealer, the failure continued. The manufacturer was notified of the failure and provided case number: 16248749. The failure mileage was 19,000. The consumer stated that the first failure occured on October 31, 2019 and the second occurred on October 7th, 2020. Both times, the manufacturer was notified, however the problem continues.

- Clanton, AL, USA