10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 0 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
My 2021 Sonata Hybrid Limited has been in the shop for over 3 months. At least 4 times while driving on city streets, I'd receive an error stating problem with hybrid system please turn off vehicle. Car would go into limp mode giving me just enough power to pull off to the side of the road (if possible), then completely shutdown. Fix action is to hit jumpstart button to get the power back to the vehicle in order to power it on again. After those issues battery constantly died and I had to use the physical key to open the door and hit the jumpstart button to get power. Dealer (Hyundai Jim Click East, Tucson, AZ) couldn't find an issue initially stating they could not replicate what I was experiencing. But eventually my patience ran thin and they finally identified a voltage error while in the service department. The rep informed me that the issue lies with the 12v battery which is integrated into the hybrid battery (stupid design). Service tech had to order a 12v battery from Korea (after dismantling the hybrid battery and sending the pics to Hyundai for approval). This was [XXX]. Still waiting on the parts, no updates at this time. There was another sonata hybrid limited like mine also at the dealership for the same issue. This vehicle had been there since June. They were able to get a new battery for that vehicle, however after a week the same issues reoccurred. I've noticed on Reddit forums that many 2021-2022 sonata hybrid limited owners have been experiencing the same issue, with the same long wait times from Hyundai HQ regarding a solution. At this point I believe it'd be best to open an investigation as there it's been difficult for the dealership and the owners to get any answers from Hyundai regarding this issue. I'd also suggest a recall for this vehicle as it's clearly a widespread problem and hopefully that will give Hyundai the kick in the ass needed to actually take this seriously. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Fort Worth , TX, USA
When I arrived in the parking lot and selected the R (reverse), the vehicle stayed in the D (Drive) although that it was moving backwards and was able to park it. The shift selector was stuck in DRIVE (Drive) leaving the vehicle on but not operational. After several attempts to allow the vehicle to cool and the battery to reset, (30 minutes_ later), the car started and took the vehicle to be serviced. The vehicle technician said they had a difficult time diagnosing the vehicle because it was giving different codes. They said that while testing they found the Transmission Shift Selector Module was damaged. Not physically but electronically damaged. They also stated that the car could have other problems but that they needed to replace the module first because it could be the cause of the other errors.
- Arlington, VA, USA
- Columbus, OH, USA