The contact owns a 2011 Hyundai Tucson. The contact stated that upon taking the vehicle to the dealer for scheduled maintenance, the contact was informed that an oil pan seal leak had been discovered. No warning lights were illuminated. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V063000 (Engine and Engine Cooling), and the VIN was included, but the repair had already been completed. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 47,000.

- Alliance, OH, USA

The contact owns a 2011 Hyundai Tucson. The contact stated while driving 25-30 MPH at night, the vehicle was shuddering and lost motive power. The contact was able to veer to the side of the roadway. The contact off and restarted the vehicle, and the check engine warning light illuminated. The contact continued driving; however, the failure recurred, and the vehicle could not exceed 30 MPH. The contact pulled into the nearest gas station. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The manufacturer covered the cost of the repair. The vehicle was repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 116,000. VIN tool confirms parts not available.

- Watertown, WI, USA

The contact called on behalf of his mother who owns a 2011 Hyundai Tucson. The contact stated that his mother received notification of the NHTSA Campaign Number: 19V063000 (Engine and Engine cooling). The vehicle was taken to the dealer where the oil pressure switch was replaced; however, the contact stated that upon having the vehicle inspected, the vehicle failed the inspection. The contact was informed by the technician that the oil pan was leaking and needed to be replaced. The manufacturer was notified of the failure and the contact was provided a case number. The contact stated that the case was denied and informed that the vehicle was not covered under warranty due to the age of the vehicle. The failure mileage was approximately 79,300.

- Pasco, WA, USA

The contact owns a 2011 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 19V063000 (Engine and Engine Cooling). The contact stated that while driving at an undisclosed speed, there was a knocking sound, and the vehicle lost motive power. An unknown warning light was illuminated. The vehicle was taken to the dealer and diagnosed that the engine needed to be replaced due to sludge build-up. The dealer requested the vehicle oil change history. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer denied the engine replacement due to sludge in the engine from neglect. The failure mileage was approximately 123,000. The VIN was unavailable.

- Jersey City, NJ, USA

The contact owns a 2011 Hyundai Tucson. After attempting to move forward from a stop, the vehicle suddenly stalled and completely shut off. The contact could not restart the engine. The vehicle was towed to an authorized dealer but the failure could not be duplicated. The manufacturer sent out a district manager to inspect the vehicle but could not find the cause for failure. The vehicle had not been repaired. The failure mileage was approximately 600.

- Heath, TX, USA