10.0
really awful- Crashes / Fires:
- 1 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 34,116 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On [XXX], Gas pedal failed to accelerate car while transitioning from [XXX\ on-ramp to the highway lane. Was able to steer car to shoulder before momentum dissipated. Warning lights for oil and motor were illuminated on dash. No power steering. Turned off motor. Restarted car eventually. Warning lights not illuminated. Gas pedal worked. Drove about 30 minutes to dealer. Hyundai did agree to replace motor and I paid a fraction of the cost ([XXX]). Since then, they have agreed to reimburse me for my cost. However, an oil leak was detected at the dealer two months ([XXX]) after receiving the car + rebuilt motor. Dealer has tried 4 more times to fix the VERY slow oil leak. Leak is still not fixed. Service dept now not returning my call (2/2/2023). Have called Hyundai customer care 800# and obtained a case number. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Oxnard, CA, USA
Our [XXX] daughter was driving the vehicle from our home to work in Richmond Heights (approx. 19 miles) on [XXX] on {XXX]. At approximately [XXX] and before the [XXX] exit ([XXX] area), the vehicle made a load bang/popping noise, began to lose power, and the interior began to fill with smoke. She was driving in one of the center lanes and luckily made it over to the right shoulder without incident despite traffic and the smoke impairing her view and use of the rear and side mirrors. She immediately got out and called 911. Luckily there was no accident involved and she was not trapped in the vehicle. She was not injured, just very shaken. The vehicle was on fire under the hood and eventually burst into flames. The Kirkwood City Police Officer called the Kirkwood Fire Department and Terry's Towing. The fire was put out, but not before causing the vehicle to be totaled (see photos). Terry's Towing towed the vehicle to its lot, where it is currently stored. The vehicle is a total loss. As we purchased the vehicle from a family member earlier in 2023 as a spare car for our 16yo son and 20yo daughter (when she's home on break from college) for local and short drives, we only carried liability insurance on it with Progressive. We were not aware of Hyundai Recall 251 / NHTSA Recall # 23V651000 until after this happened to our daughter. We have filed a case with Hyundai. The vehicle has not yet been inspected by them or anyone else. The vehicle was running fine. The ABS light had come on sometime prior to this incident. The vehicle was going in for an oil change and system check after the holidays. In the process of obtaining the fire department report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- St. Louis, MO, USA
While driving my vehicle I accidentally knocked it out of gear and into neutral when I did the car died I was able to pull off of the interstate onto the shoulder where it was scary there were cars passing me at 70 mph, with very little room the car will not start the engine will crank a half of a crank and then freeze up. It had to be towed home where it remains broken down. I don't know if it's the engine I don't know if it's electrical but it will not start the battery is fine the alternator is fine I reported it to Hyundai's consumer hotline and was told to take it to a dealer and have it looked at but the car is not drivable I cannot afford another tow bill to have it taken to a Hyundai mechanic
- South Point, OH, USA
The contact owns a 2012 Hyundai Tucson. The contact stated that while using the key fob, the alarm engaged. The contact was concerned about the vehicle being vulnerable to theft. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.
- Ontario, NY, USA
The contact owns a 2012 Hyundai Tucson. The contact stated the all-wheel drive (AWD) warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 45,000.
- Egg Harbor Township, NJ, USA
The contact owns a 2012 Hyundai Tucson. The contact stated that driving about 55 mph, the fuel gauge showed three bars and as the accelerator pedal was depressed, it went to the floorboard and the vehicle lost power. There were some unknown warning lights that illuminated and then unilluminated. The contact merged to the side of the road and waited for someone to arrive with fuel and added fuel to the vehicle. The vehicle was then able to start. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.
- Austin, TX, USA
The vehicle caught on fire in the driveway - it had not been driven or even started in over 28 hours. The fire started under the hood. The fire department was called and it was deemed a total loss. The insurance company did not conduct an investigation due to the age of the vehicle. The dealership did full brake work 10 days prior to the fire occurring.
- Macedonia, OH, USA
The contact owned a 2012 Hyundai Tucson. While parked in a driveway, the vehicle caught fire. The fire department was able to extinguish the fire. A police and a fire report were filed and no injuries were reported. The vehicle was destroyed. The manufacturer was notified of the failure. The approximate failure mileage was 53,000.
- Glenpool, OK, USA
Went to christmas parade, going to car pressed remote to unlock car and would not work. Got in car by key and found the headlights & windows & flashers don't work. Had to get ride home and picked up car in morning. All else is fine drives ok.
- Chester, VA, USA
Shift does not appear on dashboard, transmission shifts hard when this happens. When in reverse, the camera does not work. Have to shut car off then transmission works.
- Jupiter, FL, USA
The contact owns a 2012 Hyundai Tucson. The contact stated that when entering or exiting the vehicle, she always received an electric shock when touching the doors. The vechile was taken to the dealer, who was unable to diagnose the failure. The manufacturer was made aware of the defect. The vehicle was not repaired. The failure mileage was 28,000 and the current mileage was 40,000. The VIN was not available.
- Moca , PR, USA
This car has an automatic transmission and it pulls out of park very easily with no key in the ignition or foot on the brake. This led to my car rolling down a hill and hitting a tree with no one in the drivers seat. When I went to the dealer they tried this on another car in the lot and it did the same thing. I was told by Hyundai corporate offices that this is a "campaign" item. I can not find this problem listed and I think it should be addressed before it leads to injury or death.
- West Simsbury, CT, USA
Brand new car- a few days after purchasing and driving the car, noticed car was not driving right. Several symptoms became noticeable. Car would jerk when accelerating and braking. Cars pick up was delayed and had a very uncomfortable vibration, while in idle and while driving, to the point of getting nauseous while driving in the car. Took car to Hyundai service and told them of symptoms and my concerns of something not right with the car. The mechanics felt the problems I explained above and said something was wrong, now had to figure out what exactly. Several tests were done on the car but nothing showed up on electrical grid. Service had to call a higher tech out in California to see what to do next. California tech made them run several tests, all this took more then 2 weeks until they finally figured out that the engines throttle assy was defective and not functioning properly. They said that this also caused the sensor to malfunction. They replaced the throttle assy and claim the car is repaired. No longer trust car is safe to drive due to the electrical and engine defects that where found after the original inspections by the manufacture and the dealership failed to find these defects with the car and sold it.
- North Miami Beach , FL, USA
- Green Bay, WI, USA