I recently had a car accident, which has made dealing with my car issues even more stressful. On April 23rd, I went for a recall appointment at Kerry Hyundai in Florence. While the anti-rust recall was covered, the mechanic informed me that the remedy for my specific issue wasn't available. This was surprising, as I received a letter stating that the remedy for my Tucson, identified by its VIN, was available as of April 3, 2024. This seems like clear negligence, and I need assistance from www.safercar.gov. Here is the message I sent and the responses from the Kerry representative. Unfortunately, I can't attach the screenshot. **Recall Notice:** - Date: 2024-04-03 - Manufacturer recall issued - NHTSA: #23V651000 - Recall: #251 ABS FUSE REPLACEMENT (VARIOUS MODELS) - Status: Remedy Available I urgently need an appointment before 9 am at the soonest available time for my 2013 Tucson recall. Despite my visit for another recall and this recall on April 23rd, the agent's responses were negligent. They claimed the Tucson is not under Hyundai Recall Number: 251 as of April 23, 2024, which contradicts the recall notice. Here are the responses: - "So I just checked it will still stay on there because there's no fix for this vehicle yet." - "It's only for the Sonatas and Santa Fe Sport." - "The vehicle listed in this is how we can proceed but the Tucson is not yet available."

- Crescent Springs , KY, USA

The electrical in my car is slowly failing, causing problems opening 3 out of 4 windows in the vehicle. My car is currently unsafe to drive (I am a mother with a young child and I will not risk their safety). I also fear the acceleration in the vehicle is also defective, as when I'm driving it will revv the engine and shoot the RPM meter up (even when my foot is off thr pedal). I do not believe my vehicle can be repaired at this point and I cannot go without a vehicle any longer. I cannot afford to have it towed to get inspected, and I cannot drive it to a dealership.

- Plattsburgh, NY, USA

The contact called on behalf of his father who owns a 2013 Hyundai Tucson. The contact stated that while his father was taking the vehicle out of the car wash, the vehicle unexpectedly stalled and was not able to restart. The vehicle was left at the location until the following day. The next day the contact attempted to connect a new battery to the vehicle; however, there was white smoke coming from the battery compartment. The vehicle was towed to a local dealer where it was diagnosed and determined that the engine had seized. The vehicle was not repaired. The contact's father received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the contact stated the local dealer refused to repair the vehicle under the recall. The contact stated the local dealer was in active communication with the manufacturer to find a solution. The failure mileage was approximately 115,651. Parts distribution disconnect.

- Orlando, FL, USA

The contact owns a 2013 Hyundai Tucson. The contact stated that the vehicle failed to start, and the battery failed to hold charge. The contact stated that the engine, oil, and TPMS warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was due to the battery. The battery was replaced by the mechanic. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 149,000. Parts distribution disconnect.

- Riverview, FL, USA

I am writing to express my serious concern regarding a safety issue with my Hyundai vehicle, and the apparent lack of resolution from Hyundai despite repeated attempts to seek assistance. Last year, I received a notification from Hyundai about a critical safety issue concerning the EMERGENCY FIRE ANTI-LOCK BRAKE SYSTEM ("ABS") MODULES, which could potentially leak brake fluid internally and lead to an electrical short over time. This electrical short poses a significant risk of engine compartment fires, both while the vehicle is parked and during operation. Naturally, upon receiving this alarming notice, I expected Hyundai to promptly address and rectify this potentially life-threatening issue. Unfortunately, my concerns have only heightened as my local mechanic recently discovered a leakage in my vehicle, which aligns with the exact problem outlined in the aforementioned notification. This discovery has left me deeply troubled and anxious about the safety of my vehicle and the potential risks it poses to my well-being and that of others on the road. Despite my numerous attempts to seek assistance and resolution from Hyundai, I have encountered nothing but frustration and disappointment. Every time I reach out to Hyundai's customer service, I am met with vague responses and reassurances that they are unable to provide a solution to the problem. This lack of urgency and accountability on Hyundai's part is unacceptable, especially considering the gravity of the safety issue at hand.

- Poway, CA, USA

Rear passenger door not opening even with door lock in the unlocked position. Child lock was is not activated. I've seen multiple Hyundai fourms regarding this. With door unable to open, presents a safety risk in an accident if the other doors become unoperable. My Hyundai service department has acknowledged the issue, but will not fix without charging.

- North Richland Hills, TX, USA

I was driving on the highway and was notified by passing motorists that there was smoke coming from my vehicle, I proceeded to pull to the shoulder and parked my vehicle. When parked, I noticed flames coming from the engine compartment and under the vehicle. I proceeded to get as far away from the car and that when the fire became enraged and fully engulfed my vehicle. The fire department arrived and distinguished the fire.

- Los Angeles , CA, USA

While this Recal has been announced since August, the Manufacturer and Dealerships have not fixed this issue nor do they have a projected date for a fix. In the mean time, they have stated that the vehicle could catch fire and should be parked outside away from structures. This has placed our family at risk, devalued our vehicle and has us considering purchasing another safer vehile putting our family in a financial strain. Furthermore, the only "fix" we are hearing about is to install a smaller value fuse that will not allow excessive current to ignite the leaking brake fluid. IN other words, they do not appear to bee fixing the rooot cause of the the issue: Leaking Brake Fluid! Leaking brake systems are a saftey concern of the highest magnitude, right up there with Tires and Steering. This is just insane. I recently had Lincoln replace two leaking front brake hoses under a recall and those would not leak fluid where it could be ignited. Hyundai should be held to the same standard of saftey and timeliness as other manufacturers. I would prefr that they just buy back the vehicle at this point.

- Austin, TX, USA

I am writing about the recall on the Hyundai vehicles that apparently are at risk for catching fire. Hyundai sent a letter that told us to park it away from our house and garage structures. We got this letter in early November and I called customer service as well as emailed to find out when we would hear about a fix. First of all, to get to a human being takes a minimum of 4 minutes. Then, they can-??t tell me a darn thing. I found out from my first contact that we would hear something by the -??end of the month.-?? That was in November. Well, November came and went and it has started to snow. No one wants to park outside nor do we care to have the house and car catch fire. I called and emailed again on December 2nd and the line was, -??Well, we just don-??t have a fix yet. Keep waiting.-?? If this is so serious, why can-??t someone figure this out" Surely they have engineers working for them who have some idea as to how to fix this. It can-??t be that difficult. Take out the parts that catch fire and replace them with good parts. It is my feeling that they are looking a cheap way out since this involves so many vehicles. Next, I attempted to reach the corporate office through an email. They contacted my husband on December 5th and offered him $100. What are we supposed to do with that? We need the car fixed. The snowplow cannot plow the driveway with his car outside of the garage. I really need to know what the timeline is on this. I am so disgusted with the lack of communication and the poor customer service. Please, is there anything at all that can be done"

- Libertyville, IL, USA

The door opening mechanism on three doors. Once in the past we were not able to get in or out of the rear passenger door because it would not open from the inside or out even though it was unlocked. Which in case of emergency is a safety hazard if you can-??t get out of the car. Now the other rear passenger door is doing the same thing. You cannot open door from the inside or outside, and the drivers door you cannot open from the outside. In my opinion this is a major safety issue and from what I read online many people are having the same issues. I feel Hyundai should be responsible to replace/fix these issues with quality parts. I-??ve never had a vehicle that you were not able to open the door either from the inside or outside of the vehicle. Until this Tucson. The first occurrence was a few years ago. The two doors now just happened.

- Las Vegas, NV, USA

Camshaft Sensors keep going bad. I just replace both sensors last year cost me over $500 and now I'm getting a readout that its bad again. Check engine light has been coming on & off intermittently ever since. vehicle only has 881 miles on it. it was hardly driven.

- Teaneck, NJ, USA

I was driving home from dinner on May 1, 2021 on us highway 75 traveling North my check oil light came on and then moments later the engine light came on and the battery light came on, all lights were flashing in my dashboard I pulled over and within seconds my car was engulfed in flames. I escaped with my life!

- Allen, TX, USA

The electric window switches have quit working on the passenger side front and back doors and the driver side passenger window only rolls down and has to be rolled up by the driver panel. The vehicle was not in motion sitting in my driveway

- Meridian, ID, USA

I rear ended a car infront of me that had stopped abruptly, I was going about 30 mph and the impact was so hard I slammed my chest on the steering wheel, it ended up doing 13,000 dollars of damage to the front end but not one airbag deployted.

- Pinole, CA, USA

My power controls for windows no longer work. I'm only able to control windows using driver controls. In addition, the power control on my driver seat no longer work. My seat is stuck in an uncomfortable position. VIN: [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Centerville, OH, USA

The contact owned a 2013 Hyundai Tucson. While operating the vehicle, smoke was present coming from the rear tail lights and the dashboard. The vehicle was taken to chapmen payson (100 N. beeline highway, payson, AZ) before becoming engulfed in flames. The flames were extinguished by workers at the dealer. The vehicle was destroyed. The insurance company stated that the failure was caused by an electrical short. The manufacturer was not notified. The failure mileage was 37,125. The VIN was unknown. Consumer stated check finally arrived on 4/9/19. Loan finally paid off.

- Payson, AZ, USA

Locks, windows and hatchback all quick working correctly. You have to manually unlock all doors after you unlock driver door with the key. Only driver window button works, you have to open hatchback by climbing in the back to open with emergency latch behind interior panel. Key phob doesn't work at all with or with out a new battery.

- Maryville, IL, USA

My touch screen (navigation/radio/etc) does not light up when the weather gets too cold. The screen has a back lighting but is completely black. The radio works and I am able to change channels. When I touch the black screen, I can tell that it is controlling it because if I hit the right spot, the channel will change. I have taken it to the dealership twice for repair. The first time it was a warm day and the dealer wasn't able to find an issue. The second time, they told me the screen was obviously dead and I would need to replace it at a cost of $600. One week later after I had been driving it for several hours, the screen turned back on so it obviously is still operable. I haven't had it turn on again since. I found a tsb that I believe may address the problem - tsb #14-01-031-1. NHTSA id #10060593.

- Royal Oak, MI, USA

The contact owns a 2013 Hyundai Tucson. The contact stated that the check engine warning light illuminated multiple times. In addition, the push to start failed intermittently to start or shut off the vehicle. The vehicle was taken to the dealer where it was diagnosed that there was an unknown code registered and corrected itself however, the failure recurred multiple times. The manufacturer was notified of the failure. The approximate failure mileage was 15,000.

- Hartsdale, NY, USA

The contact owns a 2013 Hyundai Tucson. While driving approximately 5 mph, the vehicle lost all power and the check engine warning light illuminated. Also, when the accelerator pedal was depressed, the vehicle regained power. The failure recurred several times. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 19,000.

- Ellicott City, MD, USA