10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 24,170 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2013 Hyundai Tucson. While driving 25 mph, the contact attempted to make a turn, but the wheels did not turn in the direction the vehicle was steered. As a result, the vehicle crashed into a tree and caught on fire. The air bags deployed. A police report was not filed. The local fire department extinguished the fire. The contact sustained injuries to the right foot, hand, spine, and neck that required medical attention. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The vehicle was towed to a local salvage yard. The contact mentioned that an unknown expert inspected the vehicle and stated that the failure could possibily be due to the rack and pinion; however, the vehicle was too damaged to determine. The manufacturer was made aware of the failure. The VIN was not available. The failure mileage was 36,000.
- Windsor Mill, MD, USA
I was ordering an oil change online appt. And there was a note sating a recall on airbags for my vehicle. I ve been servicing my vehicles at dealerships in 3 states and never once told or sent an email or letter. I live in ga as of March 2017.
- Dacula, GA, USA
The contact owned a 2013 Hyundai Tucson. While operating the vehicle and attempting to make a shallow turn, the steering column was turned, but the vehicle did not respond. As a result, the vehicle drove over an embankment, collided with a tree, and caught fire. A police report was filed. The fire department was contacted and the flames were extinguished. The vehicle was towed to an impound lot. The vehicle was then towed to a salvage yard where it was deemed destroyed. The dealer and manufacturer were not notified of the failure. The contact stated that the driver suffered broken bones in the foot and moderate bruising from the crash. Medical attention was required. The failure mileage was approximately 70,000. The VIN was not provided.
- Windsor Mill, MD, USA
The bluetooth answer button on the steering wheel does not work nor does the volume down. Therefore, I am having to take my eyes off of the road to answer a phone and turn volume down. This makes the hands free feature non existent. This happens while driving.
- Culver City, CA, USA
Car has been in shop about 8 time for pulling to right 1st they said it was bad tires switched out but still continued to pull went it shop again said it was the tires so switched out again took another dealer said that it was the crowning in road I drove other Tucson's and they did not pull then they said it was because of all the mileage that was on my car next they said it was pulling bc of electronic steering id really like to know what is wrong with the car. I have a regional person coming down on the 28th of Aug to look into car pulling to right. Also have took my car to firestones and they say that there is something definitely wrong with the tow and alignment yet the dealer insists that is not the problem.
- Canyon Lake, TX, USA
- Oak Grove, MN, USA