The incident occurred while I was 7 hours from home. I was stopped at a stop sign on a curve in the road. When clear, I accelerated and as I turned and merged into the road, the car started making a loud knocking noise and lost power as I was going up hill. Right before I lost all power, the oil light flashed briefly and the engine light came on. I restarted the car and again heard a loud knocking noise but was able to pull over to the side of the road. As soon as I slowed and stopped it died again. I ended up getting towed to the Hyundai dealer. The next day I called and they let me know I had "thrown a rod and had bearing damage". They said I need a new engine and quoted me $12,800.
I have provided all service records to them which prove that I have maintained the vehicle with on time oil changes and all major services done at Hyundai. Their initial offer to me was they would cover 50% of the repair. My service advisor countered them with 90% and their final offer was to cover 60% and no rental - even being 7 hours from home. I still owe $10,000 and I will not pay $5200 to fix when the car is worth barely $6000.
After much research, I have found engine failure is a major problem with Hyundai with many people on their 2nd and 3rd engines, including 2 people in my own family. I am extremely disappointed in the way Hyundai is handling this situation. The fact that their initial offer was to cover 50% tells me they know it is their fault.
The incident occurred while I was 7 hours from home. I was stopped at a stop sign on a curve in the road. When clear, I accelerated and as I turned and merged into the road, the car started making a loud knocking noise and lost power as I was going up hill. Right before I lost all power, the oil light flashed briefly and the engine light came on. I restarted the car and again heard a loud knocking noise but was able to pull over to the side of the road. As soon as I slowed and stopped it died again. I ended up getting towed to the Hyundai dealer. The next day I called and they let me know I had "thrown a rod and had bearing damage". They said I need a new engine and quoted me $12,800.
I have provided all service records to them which prove that I have maintained the vehicle with on time oil changes and all major services done at Hyundai. Their initial offer to me was they would cover 50% of the repair. My service advisor countered them with 90% and their final offer was to cover 60% and no rental - even being 7 hours from home. I still owe $10,000 and I will not pay $5200 to fix when the car is worth barely $6000.
After much research, I have found engine failure is a major problem with Hyundai with many people on their 2nd and 3rd engines, including 2 people in my own family. I am extremely disappointed in the way Hyundai is handling this situation. The fact that their initial offer was to cover 50% tells me they know it is their fault.
- Christine T., San Jose, US