10.0
really awful- Crashes / Fires:
- 4 / 2
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 5,797 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2019 Hyundai Tucson. The contact stated while driving at approximately 40 MPH and slowing the vehicle, she observed that the vehicle in front was braking. The contact depressed the brake pedal and the pedal went to the floorboard as she was depressing it. The contact stated that she was pumping the brake pedal and she stated that the vehicle jerked and crashed into the rear end of the vehicle in front of her. No warning light was illuminated. The contact stated that her front end was damaged by the trailer hitch ball on the other vehicle. The contact stated that the hood was dented and the grill was broken, also there was damage to her headlights, and both lights were cracked. The damage to the other vehicle was minimal, only scratches. The contact's vehicle had to be towed. The contact stated she and the other driver were not injured. The police were on the scene and filed a report. The vehicle was towed to a collision center and was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 38,000.
- Miami, FL, USA
The contact called on behalf of the owner who owned a 2019 Hyundai Tucson. The contact stated that while parked, the vehicle caught fire. The fire marshals extinguished the fire. A police report was filed. No injuries were sustained. The vehicle was deemed totaled by the insurance company. The vehicle was towed to an unknown location. The contact related the failure to NHTSA Campaign Number: 20V543000 (?Service Brakes, Hydraulic). The manufacturer was made aware of the failure. The failure mileage was unknown. The contact stated the goal is to recover costs for Dollar General for this damage.
- Newburgh, NY, USA
The contact owns a 2019 Hyundai Tucson. The contact stated that while his wife was driving at low speeds, pulling into a parking spot on an incline, the vehicle accelerated and failed to stop. Then the vehicle traveled through several 15-gallon pots with trees, a patio, elliptical machines, and a wooden fence. The driver veered to the left, went down a mountain approximately 30 feet, continued down the hill, and crashed into a pine tree where it came to a halt. The occupant in the front passenger seat sustained a concussion. The driver sustained injuries to her lip and medical attention was provided. There were no warning lights illuminated. The vehicle was towed to the police station. A police report was filed. There was no reported fire. The driver's side front and passenger side front air bags were deployed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who provided claim number 21135585, and had the vehicle inspected but indicated the brake pedal had not been depressed but no additional assistance was provided. The failure mileage was approximately 27,000.
- Glendale, CA, USA
Feel like the emegency brake is getting stuck but the dealer tells me im wrong but they never test drove
- Egg Harbor City, NJ, USA
I needed to stop quickly, but not unreasonably fast. I had time to consider my passenger and that this would be a quick stop for them. I then firmly applied the brakes and it felt like something kicked in causing the car specifically not to stop or slow down as expected. I subsequently had to push harder and harder to try to get the car to stop, which it didn't in time and I t-boned another vehicle (minor) that then left the scene. My passenger, who I do not have a relationship with and had just met that night, turned to me and said "you're car didn't stop." She noticed this as well. Upon having it fixed at the auto body shop, they found that "the brake pedal is below the gas pedal and keeping brakes applied when brake pedal is released. The brake pedal assembly is bend and holding brake pads applied when driving." I spoke to the technician (owner?) who said that "if the pedal assembly is bending instead of stopping then it is possible that this caused it." He also suggested that "brake assemblies don't bend" and that he has never seen or heard of one bending in his decades of work. All I know is that I applied the brakes quickly, but not unreasonably and the car reacted in a way causing it not to stop when it should have. Whether this was a problem with the ABS or the brake pedal assembly bending, I am not sure. I do want to document that this car did not stop as it should have and feel that a mechanical problem caused this collision. Fortunately we made light contact with the other vehicle, the air bags did not go off and there were no injuries. There was, however serious risk of injury should cars have been only a few feet further in any direction. This car was repaired by a body shop.
- Berkeley, CA, USA
I have not owned this vehicle since 1/2021. I informed the dealer who took the vehicle in trade that there was an open recall. I have let Hyundai know that I no longer own the vehicle. Despite multiple communications with Hyundai, they have made no indication that they would try to find the new owner and direct recall information to that party. In the past, when this situation has occurred with other manufacturers, letting the manufacturer that I no longer owned the vehicle was sufficient and the manufacturer took over from there. I find Hyundai's process to be unsatisfactory. As I have not been able to redirect them to the new owner, I am taking the step of informing NHTSA.
- Portsmouth, NH, USA
Sometimes the auto hold will turn orange and the button sinks in and freezes there. I cannot release it and it does not operate at all. It has happened twice since I got the one recall fixed, once before the recall. I thought the recall would fox it and the dealership thought so also but it did not solve the issue. Since the dealership has new management I have received no assistance from them. The new management has very poor customer service since the change and are still repairing the damage to my engine they said they caused, but i believe could be something to do with a lawsuit which is why they refuse to speak with me.
- Columbia Falls, MT, USA
A recall notice from Hyundai was issued last fall and we immediately contacted the dealer to get the repair done. We were told they didn't have the part and it was on order. Six months later and multiple calls and messages to two diferent dealerships and our car sits in the driveway unrepaired. How long is reasonable to get a recall repair and at what point are we owed compensation for a vehicle we should not be driving because it can catch fire? who do we contact to get this repair completed. This is unacceptable.
- Temple, TX, USA
We received a recall notice from Hyundai last fall and immediately contacted the dealer to get the repair. Made an appointment and took the car for work to be told they didn't have the part. Seven months later and multiple calls and messages and our car sits in the driveway unrepaired. How long is reasonable to get a recall repair and at what point are we owed compensation for a vehicle we should not be driving because it can catch fire? who do we contact to get this repair completed.
- Ellicott City, MD, USA
Vehicle was recalled in September. Made appointment for recall repair in November. Appointment was canceled due to the part not being available. Made another appointment in early February and that was the same story.
- Manalapan, NJ, USA
My vehicle is recalled to fix my ABS. Have called the Hyundai dealer (weisner) twice (March 17th and April 6th) to arrange appointment to remedy the problem. They say on each occasion, they are waiting for parts to be delivered. Am waiting for their call to bring in my vehicle.
- Conroe, TX, USA
Took the vehicle to get the subject 195 ( 20V543000) recall performed. Upon arriving to hall Hyundai in newport news, they informed me that parts were not available. I previously asked them upon making the appointment if they had parts in stock. They assured me they did. Prior to this, I attempted to have the recall performed at pearson Hyundai in richmond, va on two separate occasions. I called the service department a couple weeks prior to the appointments to ensure they had parts, each time I was told they did. However, upon arriving each time the informed me they had no parts. I was also told by a parts worker that the dealership was putting any new parts received into the vehicles on the lot so they can be sold. This vehicle remains a safety concern since multiple dealerships do not have the parts to repair.
- Henrico, VA, USA
Received safety recall letter nhysa 11/2020 recall number 20V-543 stating my car has faulty anti-lock brake system("ABS")dealer states they will install the necessary parts to correct defect. To date 3/24/21 have not been contacted to make correction. I have contacted the dealer on the following dates: 11/10/20, 12/11/20, 1/11/21, 1/12/21, 3/25/21. I have been continually told the part is on back order. The letter states there is a risk of an electrical short resulting in an engine compartment fire. What recourse do I have to remedy this problem and secure my safety?
- Spring Hill, FL, USA
I was sent a recall notice by Hyundai and I scheduled the service appointment with a local dealership as directed. When I showed up for my appointment I was told there was "no fix" yet.
- Norwalk, CT, USA
Hyundai motor America (Hyundai) is recalling certain 2019-2021 Tucson vehicles. The anti-lock brake hydraulic electronic control unit (hecu) could corrode internally and cause an electrical short, possibly resulting in an engine compartment fire an engine compartment fire can increase the risk of injury or crash
- Buena Park, CA, USA
I made an appointment with O'brien hyundau of fort myers, fl on 1/13/2021 for NHTSA recal 20V-543 ABS-antilock brake system recall. When I arrived at the dealer to have a new ABS system part installed, they said they did not have that part in stock. They said they would notify me when it was in stock. On 3/1/2021, I contacted the dealer(O"brien hyundia of fort myers) because I had not hesrd anything from them since 1/13/2021. I asked them when the ABS part would be in for the recall. Again, they said that they did not have the part and would notify me when they had it. I am very concerned that this recall can not be fixed by the desler, because it is a serious problem and can start a fire in the vehicle.
- Fort Myets, FL, USA
February 25th I took my Tucson to the Hyundai dealership for my recall to be done and everything seemed to be fine that day. Sunday February 28th I started my car and went to release the parking brake and my eps light was on and my parking brake was stuck I could not get it to come out of being engaged after messing with the button for a while and turning my car off and back on I was able to disengage and the eps light finally went off. Later on that day I was leaving work put my car in reverse and my brake pedal went all the way to the floor no breaks. I slowly drove down the road and parked at the vehicle turned it off restarted it and I have some break now but they're squishy squishy. There is also a extremely loud grind to the brakes since Sunday the 28th of February
- Plainfield, IN, USA
My car is on recall, I contacted Hyundai dealerships for replacement. They said it may take weeks or a month. I waited for more than 5 month. They just keep telling me they're out of stock.
- Auburn, WA, USA
The contact owns a 2019 Hyundai Tucson. The contact received notification of NHTSA campaign number: 20V543000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Rockland Hyundai (55 NY-303, West nyack, NY 10994, (855) 256-8524) was contacted and confirmed that parts were not yet available. The contact stated while driving at various speeds, the brakes failed to engage properly when the brake pedal was depressed. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000. Parts distribution disconnect.
- Middletown, NY, USA
- Glendale, CA, USA