The TSB needs to be replaced according to the Hyundai Dealership. This is a known problem and would normally be covered under warranty but I am just outside of my warranty window and it just started happening. The entire audio system, touch screen controls, and hands-free controls do not work. The touch screen freezes after a few seconds and freezes on my backup camera creating a major driving distraction. The audio system does not shut of once the vehicle has been turned off creating a problem for the battery which I have to manually disconnect or it will continue to power my touchscreen system even after I leave the vehicle. The lane assist, blind spot indicator, and any beeping warning sounds do not work because of the failing TSB. I cannot change my cars settings or hear any warnings from the car's sensors. I believe this is a major manufacturing flaw and Hyundai will not fix it even though those warning sounds are part of the safety features of the vehicle and are a major player in driver safety. The radio controls do not work - volume included. I cannot adjust any noises in the car and beeping warnings are no longer sounding. I am worried that this problem is also affecting any and all car audio warnings such as the forward collision warning, parking collision warning, and lane departure warning.

- Minneapolis, MN, USA

I was driving approx 55mph on [XXX] in my 2019 hyundai tucson when the check engine light came on and the engine started to stall. I felt the acceleration dying down in the middle of busy highway traffic. Gray smoke started coming from the hood cracks. I luckily was in the right lane already, so when I could I veered off to the shoulder and the car quit. The smoke was increasing badly. Ppl from the highway were yelling its going to blow up get away from it! I was so scared. I grabbed my phone and keys and ran as far as I could while dialing 911. Within a couple minutes flames were swallowing the entire engine and front of the car. I am furious. I researched online and hyundai has had many similar incidents with this car and other with this engine ! These need to be banned and taken off the road before they kill anyone else. Ppl have been injured and killed from similar situations just like mine. I thank God I made it out of this horrific situation alive. But now I have no car and am at risk of losing my job and then housing. I thought I would have this car for years. Now I'm traumatized and without transportation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Kings Mountain, NC, USA

Engine failure. Car suddenly stop and engine light lit on.

- Santa Clara , CA, USA

I believe that this car is a lemon. Ever since we bought it we have problems with the engine not performing right. I have got the engine system cleaned multiple times one at the dealership and one at Valvoline Oil Change facility. The engine still didn't run smooth. I would always get the oil changed on time and the vehicle has never been in a accident. Now just yesterday the vehicle while driving on the highway just stalled and wouldn't accelerate past 60mph. Now the check engine light is blinking and all of the lights on the dash are on. Also lately sometimes the forward collision lights will come on and other warning lights and sometimes they wont. Another light that intermittently comes on are the auto hold and epb light and this has been happening since we bought the vehicle. I have taken into Hyundai and they basically were like yea sometimes that happens. I have not gotten the new check engine light checked but I am sure that it is something serious because the car won't accelerate past 60mph. I have read on other discussions that there are many problems with Hyundai engines and believe that I am victim to very poor quality manufacturing in this engine. I also have a 2013 Toyota Camry with 180,000 miles and haven't had one problem with it. This car is a lemon and would like to have some help with this please. I have also made a complaint with Hyundai under their drive train warranty.

- Pompano Beach, FL, USA

The vehicle was repaired under the major engine failure recall. Took the dealer months to replace the engine and now they are reporting the transmission is bad too. The car had absolutely no issues pre engine failure leaving me stranded. From reading up on forums I think transmission failures are just as common as engine leaving you stranded on a busy highway.

- Atlanta, TX, USA

I was driving on the highway. The engine began making a ticking noise that momentarily went away and then quickly got louder. I saw white smoke out of the back, pulled over, and then saw black smoke from the front. The check engine light only momentarily came out AFTER the white smoke was visible and I was actively pulling over. I ran out of the car, and turned to look only to see a fire under the engine bay. I did not have a collision nor hit anything on the road. Engine had full synthetic oil in it, and the oil was changed less than 10,000 miles precious. (Also checked oil level/condition the week before). The car went from driving fine, to entirely engulfed in flames within 2-4 minutes. Maine state police: case# 245000657 The vehicle has not been inspected by the insurance company yet. The report will be sent to me, and it is currently available for inspection upon request. I literally could have burned alive. My family could have been trapped. I was on the highway, LUCKILY I decided to pull over when I did. If I did not, within 40 seconds I would-??ve been engulfed in flames. I have most certainly not been sleeping well in the least bit. The only warning sign happened 5-10 seconds before I was out of the vehicle.

- Portland, ME, USA

On Thursday, July6th 2023 for the 3rd time, the check engine light came on and the vehicle loses acceleration. My safety and others is at risk because it suddenly decelerates and is very likely to cause an accident.the car has been dropped off at dealer who told me they would -??try-?? to look at it early next week. Its not been inspected by Police, Manufacturer or ins reps. The same problem occurred on Dec28 2022 and again in April of 2022. In Dec they replaced the -??knock sensor-??. In April the code had been cleared so the dealer said there was nothing they could do. Im in a rental vehicle now because the dealer did not have a loaner for me.

- Northfield Falls, VT, USA

At approximately 69000 miles my engine stalled as I was pulling onto a highway and would not accelerate beyond a low mph. I turned back into gas station I had left and checked the oil. It did not register any oil and had a burning smell. There were never any dash lights indicating low oil. I put almost 2 quarts in vehicle. I then proceeded to drive as it seemed okay. I have had oil changes where the technicians have told me I was low on oil even though it was a normal time frame for oil change. I recently checked my oil just right as my oil change is due and the oil level did not register, nor were there any low oil indicators on dash. I had to add a quart of oil. This poses a hazard/safety problem. If not checked more often than normal, oil could go low and stall again. If pulling into a busy traffic area and a stall occurs, there could be an accident etc not to mention damage to the motor/engine itself. I have to frequently check the oil levels which should not have to happen for a vehicle with 70k+ miles.

- South Lebanon, OH, USA

I was merging onto a highway at high speeds when the car stuttered. The check engine light began to flash and I lost acceleration. I could push the gas pedal to the floor and the car would not accelerate at all. The car lost it's speed and I could not go anymore than 30mph, and it would not go higher than 2rpms. It put me and my baby (who was in the backseat) in danger as we were going fast on a highway and out of nowhere the car lost speed and I could not accelerate. I could've easily been hit by another driver going the regular speed limit. I drove it to the dealership that just happened to be down the street, and the car struggled to accelerate from a complete stop, as well as in general. From a complete stop, the car would sputter and jerk when pressing on the gas pedal. The dealership diagnosed it as a faulty Knock Sensor. They said they would replace the sensor as it was still under warrenty. When I left the dealership, the check engine light was off and the car was driving fine. Fast forward to the next day, I was driving again on a highway at about 65mph, when the SAME thing happens. The car stuttered, lost all acceleration, and the check engine light was flashing. I ended up driving it home (about 10 miles away) and the whole time I could not go faster than 30mph without the car shaking. This time the car would not go higher than 1.5rpms. I checked the engine at home and a P1326 code came up, which is a code for the Knock Sensor. I called the Hyundai dealership that I originally went to and they said there was nothing they can do about it at the moment since they had just replaced it. Prior to all of this, there was no warning sign at all that this was a potential hazard. It happened so suddenly and both times it happened put me in a dangerous situation.

- Molalla, OR, USA

The contact owns a 2019 Hyundai Tucson. The contact stated while in her daughter's possession, the engine had failed to start after multiple attempts. Several warning lights illuminated the instrument panel during the failure. The vehicle was jumpstarted and the horn began to blare once the engine restarted. The vehicle was taken to a dealer where they were unable to determine the failure. The contact also stated that the vehicle would rattle while both idle and upon activation of the AC. The manufacturer was notified of the failure and the contact was given to a case manager; she was later instructed by the case manager to take the vehicle back to the dealer for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 23,000.

- Mobile, AL, USA

While on the road, the 2019 Hyundai Tucson Value dashboard warning lights lit up and stated to check the Lane Keeping Assist and the Forward Collision Assist. The engine light, anti-skid light and power steering light came on as well as the car began to decelerate while in the middle of traffic. I pulled over and turned the car off. When trying to turn back on, the car would not start again until I began pumping the gas with my foot for a few seconds then it started; however, now the engine light was on although it drove normally after that. This has happened to me a few times now, but is very scary because it gives no warning and when I take it to the dealership they can never find anything wrong with it.

- Richmond, TX, USA

This car was stolen because the manufacturer neglected to install an immobilizer in the engine. The car was locked and parked in a secure location, and someone broke the window, opened the steering column and was able to start the car with simply a USB. This incident could have entirely been avoided if it weren-??t for the negligence of Hyundai manufacturers for not installing a key component of this vehicle. The engine immobilizer. The car has since been in the shop for 50 days attempting to repair the damage done by the thieves. Charging me tons of money in deductibles, transportation fees, rental coverage. Again, all of this could have been avoided if Hyundai was a responsible dealer.

- Milwaukee, WI, USA

2019 Hyundai Tucson I purchased 13 months ago with a mere 5, 241 miles on it., (Currently 29k mi) from Bert Ogden Subaru/Mazda in Edinburg, TX. On 6/26/22 it Started Shaking violently then "rodknocking" and finally failing in middle of major, high-traffic hwy. Near causing accident. NOwarning lights, check engine lights, oil lights, etc. Car was towed to Tipton Ford Hyundai, in Brownsville, TX. As it urns out (through my own research), my vin# falls under a recall issue that was not fixed prior to purchase nor disclosed to me, re:"engine monitoring and logics warning system failure". More importantly, 2) There are several class-action lawsuits underway, one settled, in which Hyundai was found liable for faulty "class II Theta Engines" and a suit involving "GDI NU 2.OL" (same as my vehicle) leading to rod knocking sensor failure, premature worn bearings and even cars catching fire! This is a no-brainer situation in which hyundai should be replacing my engine as ordered, but instead they are claiming, vehicle "neglect" (all maint. receipts were provided)and rejecting claim(which seems to be their m.o. based on similar complaints / civil filings that are ALL OVER THE WEB) and dealer says Im responsible for paying for new engine. Not sure who is responsible: the dealer I purchased from, for selling me a defective vehicle, the Hyundai dealer it was towed to, or Hyundai itself for denying what is a VERY well known liability on their part and apparently a widespread years-long issues with engine defects, recalls, suits, judgements, etx but have many court transcripts of consumers claiming Hyundai blaming thd customer for "neglect" to avoid replacing engine. I need legal help and advice. I HAVE to have car for work and dealer knows it and seems hyundai does, because they wont cover rental, wont provide "loaner" and seems dealer didnt even debate this with HMA because I purchased vehicle elsewhere. They just accepted Hyundai's denial and is now attempting to take advantage.

- Edinburg, TX, USA

In Sept. 2020 I received a recall notice on my 2019 Hyundai Tucson. I immediately call and was put on a waiting list to get it fixed.. here it is 8 months later and still do not have my car fixed. I keep doing follow ups on my car and just get the run around. I have kept notes each time ive called the dealership(parts dept) and the responses they've given me and the last one they lied to me. My dealership is in cleveland tn(grey epperson Hyundai)..1st call-got on waiting list; 2nd call-was told they had some parts in but they had to go on the cars waiting to be sold; 3rd call-was told their system had been hacked and they couldnt see what they had; 4th call-parts guy had no idea what I was talking about and refered me to someone name randy. He proceded to tell me oh they had plenty of parts but when I asked him why no one had called me then he couldnt say. He then scheduled me for an appt for may5, 2021 @2:30.my husband and I drive over an hour for the appt only to be told by the two girls in the parts dept that they did not have in the parts/kits for my vehicle and they didnt know why the guy(randy) told me they did. I'm really furious with this place right now an will never buy from them again. Dont know where else to turn?

- Dalton, GA, USA

Upon receiving a safety recall letter for the anti-lock brake system on my 2019 Hyundai Tucson, I contacted two different dealerships to schedule an appointment to complete the repair for the recall. Each dealership told me that the parts were not available and need to be ordered and they would contact me when the parts were in. I was contacted by one dealership and had an appointment scheduled for mid December 2020. Upon arriving, that dealership told me I did not have an appointment scheduled even though I received an email confirmation for the appointment for the recall repair. They turned me away and told me they would contact me when the parts were in. It's been almost two months since and have not heard from the dealership. I've called both dealerships to follow up with them and each dealership informed me that the parts had not been received yet and thus they could not perform the recall repair. I don't believe this recall repair is being performed in a timely manner and I feel like my car is unsafe to drive.

- Long Beach, CA, USA

I have been trying to take care of this open and dangerous recall to the ABS braking system since August 20, 2020. I have contacted the dealership several times regarding the parts for this recall and have been told that they are still on back order. I just heard yesterday that Hyundai is recommending to park the vehicle outside due to a possible risk of the car catching fire. This to me is an important recall that I have been trying to fix for the last 5 months but have not been able to due to the parts not being available. I have contacted the Hyundai dealer where I purchased the vehicle today and they told me they do not have a time frame as to when the parts would be available or when they would be receiving them. This is completely unacceptable and Hyundai needs to be held accountable for not being able to have these crucial parts for a braking system available for the last 5 months for myself and for the countless other costumers who are probably waiting even longer. They do not have a problem selling/leasing you a vehicle and taking a payment every month and it seems like they don't value a life since they could cause a vehicle fire. Hyundai needs to be held accountable for this and should be assessed a fine for everyday day over the required time by law that they had to fix the issue.

- Prospect Park, NJ, USA

Received recall notice 20V-543 regarding the anti-lock brake system modules in early November. Made an appointment to have the corrective measures taken and was told the parts were not available. I have been waiting for over 2 months and every time I call the dealership and manufacturer, I'm told parts are on order. Hyundai is risking the lives of my family and property by not correcting this issue in a timely manner. Why aren't parts available and when can Mar vehicle be repaired as stated in the recall notice? again, I have spoken with consumer advocates in Hyundai and with the local dealership with no results. Can you help or is this another example of no one caring about fixing the problem.

- Spring Branch, TX, USA

Recall 195 yet we have contacted Hyundai corporate and 3 local dealerships and no one has the part to repair. This is an important safety recall that we can't get repaired.

- Eagleville, TN, USA

Received notice of recall campaign 195 on Nov 11th and immediately made an appointment with Hyundai dealership for Nov 16th. On Nov 16th at 10:13am, I received a text message from the service department saying the part for recallwas not in and I cannot get the service complete. I called the service department immediately and asked when the part would come in and I was told that they were not sure. It is now Dec 26th and the part is still not in and Hyundai customer care or the dealership does not know when. I have had to park my car outside of my garage because the recall may cause an engine compartment fire.

- Las Vegas, NV, USA

Hyundai is refusing to fix NHTSA recall# 20V543000 claiming there is an unavailability of parts. This recall, left unfixed, presents a fire hazard. I called Hyundai customer care on 12/19/2020 and was informed they "did not know when the parts would be available".

- Bradenton, FL, USA