9.4

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
1,200 miles

About These NHTSA Complaints:

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problem #8

Jul 232021

Tucson

  • miles
Purchase new Tucson from Hyundai of Saint Augustine FL in April 2021, the vehicle worked fine. Then in July 2021 the vacuum assist brakes would not hold a vacuum after the engine was shut down, so when you went to start the vehicle it required excessive pressure on the brake peddle to clear the interlock before the vehicle would start. Took vehicle to dealer and told service writer that I thought it was the Check Valve leaking. After 2 hours service writer told me Tucson was ready and their technician did not find anything wrong and that there is no Check Valve. Drove vehicle home and the vacuum assist brake was still not correct so I filed a case with Hyundai USA (#18769467) about the problem and waited for them to contact me. When they contacted me they told me to take it back to dealer and they would fix the problem. I know enough about vehicles that use engine vacuum for power assist brakes have a check valve, so before I went back to dealer I looked up the part number (59139-2W000) vacuum intensifier, and the Hyundai patent (US7752841B2) which clearly shows a check valve. Went back to dealer in October as instructed by Hyundai and told the service writer the same thing I told him the first time. Waited 2 hours again and was told the technician did not find anything wrong and there is no check valve. I then showed him the part number and said that is the check valve. He said he would check with the service manager to see if Hyundai would cover the cost to replace the part and would call me later. Got the call and was informed that Hyundai would NOT pay to replace the part because the dealership technician did not find any thing wrong. How could the technician find anything wrong with a check valve when he said there is no check valve in the brake system. If the engine quit while I was driving I would not have power assist brakes which could cause an accident. I bought the part from different dealer & installed it, brakes work fine now.

- Saint Augustine, FL, USA

problem #7

Nov 012021

Tucson

  • miles
It appears after breaking, the brakes stick and the car won-??t accelerate when pressed on the gas pedal.

- Los Angeles, CA, USA

problem #6

Mar 102021

Tucson

  • 1,100 miles
Received recall notice that the possibility exist that a battery compartment fire could happen. Recall notice also stated that vehicle should 'not be parked indoors.' The recall notice also stated 'an electrical short in the ABS module could increase the risk of an engine compartment fire.' So we don't dare park the car in our garage since it is located beneath our home, thereby leaving a new car out in the elements at all times. In addition as senior citizens our safety and well being are being jeopardized as we cannot enter our vehicle from inside our home, but must enter from the street in all types of inclement weather. We called the service department but did not receive a call back. We reached out to our salesman and he was the one who gave us information on the recall and added our name to the repair list. However when we didn't hear from them with an update we took a drive to the dealer. During the visit to the dealer in March we were told the piece is on back order. Today I called the service department and was told there is no date yet to fix this recall. How long are we expected to wait for the 'fix' and to leave our car outside?

- Mount Vernon, NY, USA

problem #5

Oct 292020

Tucson

  • miles
In the initial NHTSA Tucson recall, dated September 4, 2020, the only 2021my Tucson vehicles to be included were those manufactured through 3/31/20 and specifically on 6/23/20. Once the problem with the ABS module had been identified and confirmed, and the recall issued, Hyundai continued to manufacture, and sell Tucson vehicles with the same known safety flaw. Rather than shut down the production line until corrections could be made, Hyundai continued to 'investigate' the problem while 2021my Tucson vehicles manufactured after the end of August 2020 continued to be sold. Hyundai continued to sell these cars while at the same time admitting in NHTSA documents that the company was 'unsuccessful in determining the exact root cause' of the problem. Instead, the company 'concluded that the risk of an electrical short resulting in a fire could be mitigated [not eliminated] by limiting the operating current in the ABS module through a lower amperage fuse.' It wasn't until November of 2020 that a production change was implemented. Then, in December of 2020, the September recall was expanded to include vehicles manufactured through November 2020.

- Fullerton, CA, USA

problem #4

Mar 152021

Tucson

  • miles
Hyundai Tucson anti-lock brake system modules corrode internally and cause an electrical short and fire. They issued a recall, and their notices say it will take less then one hour to perform installation of new ABS modules, yet all dealerships say it takes half a day. I just visited a dealership who didn't even have the parts to do it!!! and each service department only schedule 5-7 recalls per day. So all dealerships are booked for months and months out. Leaving us all with this very dangerous defect, threatening to burn down our homes. This is not a recall being performed in a timely matter considering how potentially serious it is. They should be banned from selling any more vehicles until this problem is completely fixed. So what are all of us consumers who can't get this recall fixed supposed to do if our vehicles suddenly bursts into flames?

- Los Angeles, CA, USA

problem #3

Jan 072021

Tucson

  • 8,500 miles
We got the recall notice on blue link called fletcher where we bought it and was told they would get to us sometime that the part was backordered haven't heard from them since when I called got the same speech ask about fires and they said there's nothing to worry about we still drive it because it's all we have been parking in the garage because no worries according to fletcher and honestly it's been below freezing

- Walnut, KS, USA

problem #2

Mar 132021

Tucson

  • miles
Hyundai dealerships won't perform recall on dangerous ABS issue that causes engine compartment fires. They say to park outside and away from structures, but dealerships say they are only allowed to perform 7 recalls a day because they take "4 hours" but the recall paper work says it should take less then 1 hour. So they are booked for months and months leaving us without a way to get the dangerous fire causing issue fixed. This is a serious enough issue, that should be priority even before their sales. It's disgusting what Hyundai has been getting away with concerning their faulty vehicles.

- Los Angeles, CA, USA

problem #1

Jan 012021

Tucson

  • miles
I bought a brand new 2021 Hyundai Tucson on 1/1/2021. I found out on 1/10/2021 that there was an active recall on my car. After looking through the laws it states that a car dealership is legally not allowed to sell a car that has an active recall. When I called the dealership they verified that they received the recall information for that specific car on 12/30/2021 but proceeded to sell it anyways. I am very upset that this happened and now I have to take time out of my day to take the car into the shop for them to fix the problem on a brand new car that never should have left the showroom floor.

- *****, WA, USA