How do I get help with a complaint against Hyundai for non compliance. This is my 2nd engine fire!!

- Norwalk , IA, USA

After noticing a significant shortage of oil, I took my 2016 HYUNDAI Veloster Turbo to get an oil change. There continued to be persistent low oil in my vehicle even after an oil change. I put things under my car to make sure there was no leak and the vehicle maintenance advisor informed me there is no external leak present when getting the oil change. I drove a week and my oil dipstick was already showing significantly low oil in the engine. After contacting Hyundai about this issue, they said I would need to go through the same process with them and they would not be held responsible for billing. This comes at a time where Technical Service Bulletin #23-EM-007H was recently released in December 2023 applying to 4-Cylinder Gasoline Engines. I-??m concerned about the safety of myself and others due to the probability of a fire, however I have already paid out of pocket for maintenance that had diagnosed the issue.

- Houston, TX, USA

The contact owns a 2016 Hyundai Veloster. The contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle hesitated and responded slowly. The contact stated that the failure had been recurring while driving. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle decelerated independently. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where both catalytic converters were replaced, and the fuel lines were cleaned; however, the failure recurred. The vehicle was taken back to the independent mechanic, where the vehicle was test-driven, and the mechanic informed the contact that the failure could be related to the transmission. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 150,000.

- Pace, FL, USA

Knocking on engine. All service necessary for the vehicle has been up to date. Hyundai Dealer has said to wait for a recall. Rod bearing recall has happened and my vehicle was never recalled.

- Dekalb, IL, USA

There is a recall for 2016 Velosters that is for the engine rods failing. The 2015 to 2016 Hyundai Veloster has been recalled for connecting-rod bearings in the engine that could wear out prematurely and damage the engine1. The 2016 Hyundai Veloster has had several engine-related issues, including excessive oil consumption, going into limp mode, hesitating at acceleration, knocking sound in the engine, poor acceleration, stalling, failure in the timing chain tensioner, rough idling, and oil leaks. Which is exactly what is happening to my car currently. Told me I was not eligible. But I'm not understanding why.

- Orlando, FM, USA

Cylinder one lost compression. My mechanic pulled the engine apart and found the valve broke, a piece of the valve broke off. Compression test was only at 30 lb. in cylinder one. cylinder two had 120 lb., cylinder three had 130 lb., cylinder 4 had 149 lb. This Car had oil changes done every 3k to 4k miles with full synthetic. Never raced and always driven properly. 121k miles and the engine was basically done. Having the entire engine rebuilt for 5k$ now. I was having to add about a quart of oil every 500 miles before the valve broke.

- Mayer, AZ, USA

02/??/22 immediately after purchase, the vehicle-??s alternator died and had to be replaced. 12/06/22 catalytic converter blew with no warning while driving. Car was towed to mechanic. 12/07/22 repairs were approved, costing $1,748.66. Shop informed us this repair was due to a recall (campaign 22-01-023H-2) From 12/22 through 07-23 I opened many cases with Hyundai, who closed cases without explanation. During this time I am required to refill vehicle-??s oil every month to stop engine knocking and prevent break down. 06/23 I was finally able to set an appointment to start the first step of the recall. 07/10/23 I arrived for my appointment to start oil monitoring, but was told to reschedule and come back later. 07/19/23 I arrived for my rescheduled appointment. Dealer made me pay for oil that was used and instructed me to return in 1,000 miles. After 1,000 miles I returned and left my car at the dealer for a few days. When I returned Hyundai staff told me the recall was -??only for the original owner.-?? I was also told the recall was -??already fixed-?? and there was -??nothing wrong-?? with the car. I self advocated, stating again that the oil was depleting rapidly and what I had gone through. Staff told me to -??drive the car until it breaks down, then Hyundai will cover the costs of repair.-?? I mentioned how that is unsafe, but was sent away. 11/24/23 vehicle completely broke down out of state in a dark and unfamiliar area at nighttime. Vehicle was towed, requiring engine repairs. 11/27/23 I opened a case with Hyundai regarding these issues. A few weeks later I was told the case was closed since they -??had to believe the dealer and not the client.-?? 02/05/24 alternator died, vehicle required a tow to the mechanic. 02/06/24 repairs were approved for almost $1,000. I do not feel safe driving this vehicle as it is unreliable, breaks down without warning lights- which only appear after break down, and the manufacturer refuses to take accountability for these issues.

- Brandon , FL, USA

The contact owns a 2016 Hyundai Veloster. The contact stated while driving at approximately 30 MPH, there was an abnormal sound coming from the engine compartment. The contact stated no warning light was illuminated. The contact was able to drive the vehicle to the residence. The contact stated that while driving onto the driveway at the residence, the vehicle was vibrating violently and then stalled. The contact turned off and later attempted to restart the vehicle however, the vehicle started momentarily and then stalled. The contact stated there was cloud of smoke coming from the exhaust. The contact stated that prior to the engine failure, he became aware that the vehicle was consuming approximately 1 quart of engine oil every two weeks. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V746000 (Engine). The manufacturer was not informed of the failure. The failure mileage was approximately 129,000.

- Corona, CA, USA

The contact owns a 2016 Hyundai Veloster. The contact stated that while his son was driving at an undisclosed speed, he heard an abnormal knocking sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the connecting rod bearings. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V746000 (Engine) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 130,000.

- Fort Worth, TX, USA

The contact owns a 2016 Hyundai Veloster. The contact stated that while driving at an undisclosed speed, the engine made knocking sounds. Additionally, the vehicle hesitated to accelerate while driving. The TPMS warning light was illuminated. The vehicle was taken to the dealer, where Service Campaign 993 (Inspect & Anti-Theft Software Upgrade) was performed, and the engine was replaced. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 73,200.

- Atlanta, GA, USA

On 11/21/2023, I took my vehicle to Musser's Automotive in Tipp City, Ohio & I was informed of an Internal Oil Consumption & recommendation for warranty coverage.

- Dayton, OH, USA

After previous complaint I filed, my engine continued to decline. Began burning a quart of oil approximately every 240 miles and has now almost completely lost power. It will not go above 25 miles per hour. I can not drive it anywhere except within two miles of my house where the speed limit is 25mph. EXCEEDINGLY DANGEROUS! It will die while driving and crank right back up but then die again. As contained in my previous complaint - Check engine light has been flashing since last December, Oil light comes on approximately every 240 miles. Other model years of this car have been recalled due to oil issues - but not this one. Yes the engine has been inspected and everyone agrees the engine is bad but Hyundai refuses to do anything about it due to the car not being included in the previous recall years. PLEASE inspect it. Anytime you want. It's not like I can drive it anywhere. I would drive it straight to a junk yard, but am still paying on it. You should know, if you don't already, that Hyundai is regularly giving owners of cars that have been included in the recall, the runaround on repairing anything. There are multiple facebook groups with literally THOUSANDS of people complaining about the same or similar issues with their Hyundai vehicles and nothing is being done. The MOST disreputable company I have ever dealt with - from the dealer all the way up to corporate. READ SOME OF THESE STORIES TO GET A TRUE UNDERSTANDING OF THE PROBLEM... [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Savannah, GA, USA

Unknown Regular oil changes, cranked my car up one morning and it started knocking, I have been in a rental for 2 weeks now and paying out pocket as a single mother in grad school. The dealers excuse of not diagnosing the car sooner, is that their schedule is busy after arguing with the extended warranty company about my coverage. I booked their next soonest appointment to be told we'll see if we can get it looked at that day. I believe they're hiding the fact that my bricks falls under recall 198 and do not want to admit it.

- Toledo, OH, USA

The contact owns a 2016 Hyundai Veloster. The contact stated while driving 40 MPH, the engine started knocking. The contact stated that several days later the knocking sound became louder, and the vehicle became inoperable. The vehicle was towed back to the residence. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 109,852.

- Saint George, UT, USA

My vehicle started making knocking noise in front end. Took it to my mechanic and he told me to take to dealership and see if there is a recall for my car. I've done so much research on vehicle for recall and it says that its the rod knocking which should be covered as the recall I found but Hyundai is giving me problems with it. Vehicle is a 2016 Hyundai Veloster Turbo

- St. George, UT, USA

The engine is stalling. Check engine light is flashing. Car is in limp mode. Dealership say it not a matter of it but when the engine blows up. Have seen where some of these cars blow up and catch on fire. Hyundai want help me or thousands of other people with this problem

- Sanford, NC, USA

When my car 2016 Hyundai Veloster reached almost 95000 mileage the oil starts to dissipate much faster so started to do oil change much often. Recently and my care already at 97000 mileage. We are driving going up a hill and it started to make some noise kind of like a motorcycle noise and I know there is something wrong but no light warnings or anything. I was trying to push it to get to a safer side of the road because I have my 86 year old mother with me but the car did nor make it and heard something snap really loud and the car just stopped and saw a little bit of smoke. Had to stop immediately on the side of the road and it was a bad spot against the rail and that blocked the 2 doors on the right side. the car only have 3 doors so now my mother is stuck and had to figure out how to have her crawl out to get out the driver side of the vehicle. If the car was on fire that would have been really dangerous. Took it to the mechanic and my insurance inspector already saw the car and determined that there was some kind of rod that came off and that the engine is blown an that it is with a hole. it is beyond repair or if I do it will cost $5000-$6000. I bought it on 2018 with only 5000 miles on it. I kept up with yearly maintenance. I think it is insane that it will break that fast and we are traumatize with the danger. I am not ready financially for this.

- La Mesa, CA, USA

Engine is consuming oil. Catalytic converter becomes restricted, and motor will stop running while driving. After restart motor will not have enough performance to exit traffic. Catalytic converter was replaced and now problem is recurring.

- Cave Creek, AZ, USA

Car started making a loud rattling sound. Took car to get diagnosed, issue was with the connecting rod bearings inside the engine. Asked about current NHSTA campaign id # 20V746000 but was denied because my engine is not part of the recall. My car recently had a maintenance check up at the dealer and was marked as fine, no issues. Engine light blinked once for about two seconds, no other warnings. I am very upset as this could have lead to serious issues and now I have to pay out of pocket to replace entire engine. Open campaign recall is for 2015-2016 Hyundai Veloster, my car is a 2016 Hyundai Veloster. Why is my engine not covered in recall?

- West Covina , CA, USA

The contact owns a 2016 Hyundai Veloster. The contact stated that while his son was driving at an undisclosed speed, the vehicle lost motive power with the oil pressure warning light illuminated. The vehicle was taken to an independent mechanic, who inspected the engine oil and noticed there were metal shavings inside the engine oil. The vehicle was later towed to the dealer, where it was diagnosed that there were metal shavings inside the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 20V746000 (Engine); however, the VIN was not included in the recall. The failure mileage was approximately 48,000.

- Port Richey, FL, USA