This is a follow up to # 11560029, submitted 12/13/2023. On 12/14/2023, dealership updated the display software that I also previously updated on my own. Dealership unable to update navigation software because my car doesn't have navigation installed. Back up camera issue still persists with camera remaining on in neutral and drive as software update did nothing to correct the issue.

- San Luis Obispo, CA, USA

The backup camera stays on even in neutral and drive mode. In reverse the guide lines are present, however they are not present when in drive or neutral but the camera remains on. This is a safety hazard because it is very distracting to drive forward with live video on the 8" screen. I believe this is also illegal in my state when my teen is driving the car as state law does not permit drivers age 16-18 to use any hands-free devices when driving. I'm sure this includes live video being displayed even if it is the backup camera. Dealership reproduced the problem. I also have video of backup camera on while driving forward. Dealership service writer told me it "might" be that the navigation system needs updating. I told him I already updated the navigation. He told me to try again and acknowledged that the "process isn't easy". He says this is not covered by Hyundai. Apparently customers are responsible to update navigation/display software, even though my car was purchased brand new at the dealership in May 2021, is less than 3 year old (still under warranty) and has less than 25,000 miles on. The estimate to update the navigation, even though they aren't certain this is the problem is over $585. In Nov. 2021 (3,140 miles) the car was not turning over & starting. The dealership couldn't reproduce the problem, but discovered the horn wasn't working. They stated on the paperwork that I said it was not working, but I didn't not know that was the case. The dealership "energized horn and dislodged coil in horn assembly" and now horn works and coincidentally the problem with the engine not starting went away. The steering also makes a noise on occasion when turning which I suspect is also an electrical issue. All these electrical-like problems pose a safety risk and I am starting to believe they are all connected. I also feel it poses an additional risk to leave software updates to the customers when it involves safety features like the backup camera and display.

- San Luis Obispo, CA, USA

The ignition failed me as a customer. Vehicle was stolen outside my residence. No keys were left in vehicle. This is very dangerous and high risk especially due to rise in crime rates of car jacking. My vehicle has been recovered and in the dealership collision center since March 30, 2023. My vehicle has never been in any accidents, with the exception of this thief. Not quite sure of the outcome of the manufacture, highway traffic center nor dealership.The information that I-??ve gathered is a lot of Hyundai and Kia vehicles are being stolen due to a leaked video on how to steal these brand of cars, which is terrible for buyers and owners. Please address these concerns, issues and unsettling problems for your customer safety.

- Washington , DC, USA

I have had my horn fail 4 or 5 times since owning the car. It first failed when I got the car and somehow the horn wires has came loose. The second time it failed it completely failed and was replaced under warranty. The horn that was replaced the under warranty failed over the winter in like November of 2021. I had it looked at and they said that it worked when they tested it in a warm environment. Left the dealership and was told that if it failed to just call them and they would order a replacement for it under warranty. That had never happened they looked at the horn again and ordered the replacement that was installed in march or April this year. And it failed again yesterday 8/24/22. Please have this addressed under a recall since I really do not want to keep pouring money into replacing the same part that fails every 4-6 months

- Salt Lake City, UT, USA

The contact owns a 2021 Hyundai Venue. The contact stated while at various speeds the vehicle would not accelerate while the accelerator pedal was depressed. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was not diagnosed. The manufacturer was not informed of the failure. The failure mileage was unavailable.

- South Burlington, VT, USA

Horn Stopped working had this Issue last year and had the horn replaced under warranty in January of 21 worked great until the temperature got below

- Salt Lake City, UT, USA

My daughter was driving the car and about to go around a turn when she says her steering locked up and she ran over a curb on the opposite side of the road, popping two tires. She was going slow enough at the time that there were no injuries, only damage to the car. We told the dealership about the incident and had it towed to the dealership. The dealership did not thoroughly address the problem. When I took the car from the dealership I tried to jiggle the keys as I was driving. I had this problem with a Chrysler years ago. If the key was bumped while driving the power would shut off and the power steering would fail. In this case the power to the car did shut off when I slightly turn the key towards me. I was in drive road going about 40 miles per hour at the time. I did not lose steering but I did lose all acceleration. The car acted like in had been parked. I put the car in neutral and restarted the car with the key and everything returned to normal operation. I repeated this process several more times that night with the same results. Total loss of power to the car and the engine turned off. I can only imagine what could happen to an inexperienced driver when they lose all acceleration at a high rate of speed due to a simple 1/4 inch or so twist of the key.

- Perkasie, PA, USA

My vehicle disconnects from navigation pireodically causing me to have to re-enter the destination and taking my attention away from the road.

- New Orleans, LA, USA

The horn started losing volume but would regain it back once the weather warmed up. I have to park overnight outdoors for work and when it snows and gets between 20-25 degrees outside, the horn starts being symptomatic. Now it doesn't work at all and it affects my alert and safety system because I have no way of warning other drivers or pedestrians around me. The other fault I have noticed is that the applecar play or the display itself loses its connection between apple carplay and the display. This causes the driver to lose attention from the road and the driver loses access to the visual map which is extremely dangerous in night time and snowy conditions.

- Sparks, NV, USA

Just picked up 2021 Venue sel on Monday for my 23 year old daughter and drove 1200 miles to tx. Car play continuously drops out and no way to connect through usb. The only way to have navigtion is to use the wireless and several times the maps dropped out although we had cellular service and the map went blank while navigating and missed turnoff and almost had accident because it also locked up the iphone screen. Went to two Hyundai dealerships in san antonio and neither had ever seen this problem. Service manager and salepeople spent almost 2 hours using 5 different iphone, xr, 11, 11pro, 12 pro and 6S with the most current ios 14.2 and could not make it work correctly. This is an extreme safety problem for 23 year old that just moved to a big city that you have to have maps.

- Simpsonville, SC, USA