The contact owns a 2007 Hyundai Veracruz. While turning the vehicle, the steering wheel seized without warning. The contact had to exert force to turn the steering wheel. The vehicle was taken to an independent mechanic who was unable to diagnose the vehicle. The vehicle was not repaired. The dealer and manufacturer were not notified. The VIN was unknown. The approximate failure mileage was 113,000.

- Canton, MA, USA

Received a letter from Hyundai regarding the campaign 103 under which the clock spring contact assembly behind the steering wheel was to be replaced. The car was running fine no issues what so ever. Note: No warning lights were on 6/25/2013. Called dealer, set up an appointment, dropped car for recall work on 6/26/2013. I was told that it would take few hours. So, went to pick up after work @5:45 pm (dealer's service workshop closes at 4 pm. So, the service manager had left keys with showroom receptionist). Got in the car and started it to realize the air bag sign was on. Called dealership's after hours service number. They told me to call the service manager the next day. So called next day, dealer asked for more money to diagnose the problem in the car and even more money if there are any repairs needed. Called Hyundai about the situation and dealer's unwillingness to check why the air bag sign is on but Hyundai did nothing. Frustrated with route 4 Hyundai dealer in paramus, NJ. Hyundai owners beware of those scammers. First they will screw up the car and then ask for more money to diagnose the problem. I even doubt that they have performed the recall that they were supposed to perform. How can any dealer hand over a car which has the air bag sign on, which came on after him servicing the car. After reading similar complaints about this clock spring recall, I think Hyundai needs to do something seriously about this air bag sign. I hope NHTSA looks in this matter.

- Lodi, NJ, USA

Rack and pinion assembly leaking the power steering fluid from both side boots. The fluid is spraying under and on the tires. Very unsafe to drive due to a possible loss of traction. The undercarriage is completely covered with over-spray. Front valve cover gasket leaking engine oil. The dealer promised to repair both problems.

- Citrus Heights, CA, USA

Ought used Hyundai Veracruz 2007 model on Oct/29/2008. Mileage was 8,700, now mileage was 12,770. On April 23 2009 while I was on tonnele ave jersey city NJ, I noticed that my SUV's speed getting slower and when I given gas it not responding, and engine sign appeared on odometers took manhattan ave to get jfk blvd. I stopped at the intersection of jfk and manhattan ave due to red light, after green light I made right turn, I lost control, SUV drove into driveway and after hitting two cars my SUV stopped. Thanks god no one injured. On manhattan ave when traffic green. Made right turn, my SUV traveled on less than 5 yards I noticed that my brakes are not working, steering wheel also not moving to control SUV. At the time accident my speed was less than 5 mph. And bright shining day, no raining or snowing.

- Jersey City, NJ, USA