On the dashboard and stereo there are no lights when I turn on the cars automatic lights. It seems to be an electrical short. I brought it up to Hyundai because of the recall and they were very unhelpful. I called 15 different Hyundai dealerships in the Los Angeles area asking for a loaner vehicle which none of them were able to provide for me. After I stated I already have an electrical short, they insisted that my car was not effected by the recall. And they would even write a letter to my insurance company stating that my car was not effected by the recall. They told me to continue driving my car like normal. I feel extremely unsafe and not taken care of by the Hyundai team. They continued to push off my concerns. The dealership has confirmed that the recall does effect my VIN number. However, they said there is no way to find out if the electrical short is from the recall or not. So they want to bill me $225 for a diagnosis. They have no inspected it because they will not do so without charging me the $225 which I refuse to pay for because of their recall. The electrical short problem has been an issue since I purchased the car. I asked the dealer I bought it from and he did not know what it was from. Months later I receive this letter in the mail stating there is an important safety recall on my car and Hyundai won-??t do anything about it.

- Bakersfield, CA, USA

I have had the same thing happen to me3 TIMES with this Hyundai. It is a 2010 Veracruz. Twice before. it was repaired under the warranty, and then the recall. This time, it left me ON THE ROAD>> DEAD>> WITH NO POWER and NO WARNING. This was EXTREMELY DANGEROUS, and I could have been killed if it had failed while I was turning. I was, thankfully, in a turning lane. I had it towed AGAIN to Hyundai, where they "repaired it" after having my car for 8 days. We traded it BACK to them, because it is too dangerous for me to drive anymore. As I mentioned, it was supposed to have been fixed TWICE before.

- Apex, NC, USA

Our ESC light comes on occasionally, many times when making a left turn. Then the throttle quits and the car slows down. We had it in the shop 6 times with no repair.

- Denton, TX, USA

While driving to work today on 1/21/2022 my vehicle was traveling at about 35 mile per hours when it suddenly began to slow and was unresponsive to my effort to maintain speed, and then several dashboard warning lights including the check engine light, charging system light, seatbelt light, and then the car began to have a loss of power and stalled. I did have my alternator and battery replaced in February of 2021 when this happened previously. Then I received a notice of NHTSA recall 20V705000 and had the remedy repaired completed in August 2022. I did attempt to have Hyundai USA reimburse me for my alternator repair and a previous repair I paid for related to the fault valve covers gaskets, but they refused my request for reimbursement. Now the problems and potential hazard remains. Thank you.

- Royal Palm Beach, FL, USA

The contact owns a 2010 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle shut down and was towed to a certified mechanic. The battery was replaced however, shortly after, the alternator failed the vehicle was towed back to the same mechanic and the alternator was replaced. The contact took the vehicle to the dealer and the dealer declined to assist because the contact had the vehicle towed and repaired by an independent mechanic. The approximate failure mileage was 85,000. Parts distribution disconnect.

- Morrisville, PA, USA

Hyundai has had this recall #197 open since 2014 and still does not have a solution" I just got another letter on 7-22-21 saying the same thing that they have been saying for seven years with zero resolution yet in place. I finally took the time to read the other complaints about electrical problems and the car seizing up nd being dead and this is exactly what is happening to my 2010 Hyundai Veracruz as I write this. How can this ongoing problem not be addressed and fixed by Hyundai for over 7 years now! What is the NHTSA doing about this" I now am looking at a seriously expensive repair for this problem because Hyundai simply is ignoring all of the complaints about this dangerous situation. The local dealerships I call don't want to touch it until the remedy is available or want us to pay for it and try and recover the cost later. This is unacceptable and I want to know what this government agency NHTSA is doing about it. Hyundai customer service is of no real help. They just advise to get it fixed and hope for a remedy later, but this type of problem is truly dangerous and I do not want my family put in jeopardy of an accident due to the car going dead as it has done twice so far at my home. Please make Hyundai solve this problem now and actively reach out to the owners of these vehicles with a solution that will cost nothing to the owners. I am on social security and cannot afford to put out approximately $1,000 and hope to get it back someday from Hyundai. I feel Hyundai is allowing this problem to go on due to not wanting to spend the money to fix this problem while they hope that it just goes away. Please do something NOW!!!

- Lake Oswego, OR, USA

RE: NHTSA Recall Number 20V-705. The engine value cover gasket leaks oil onto the alternator. My engine has been smoking for six months (January 2021-present). This problem was not repaired correctly under a previous recall in 2014. In 2016 the problem persisted and my car shut off unexpectedly, causing me to stop in the high speed lane of the Massachusetts Turnpike, nearly resulting in a major accident and fatality. The value gasket and alternator was replaced the day after the incident but the problem has emerged again. I have received two notices from Hyundai in last few months under recall 197 stating that a "remedy is being prepared" following the NHTSA recall order of November 2020, but to date no remedy has been noticed. Hyundai customer service suggests that I pay for the repair myself at the dealer and seek reimbursement from Hyundai America myself but I lack funds to do so. As stated, the engine is smoking, the check engine light is on, and I fear for my family's safety. This vehicle is needed for transportation to work and to purchase essentials. Hyundai's response to this issue has not been timely. By this complaint, I am respectfully requesting the NHTSA to order Hyundai to directly reimburse my local dealer for this critical repair so as to remedy this dangerous situation. [XXX] cell - [XXX]; [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Cumberland, RI, USA

On 4/23/21, I went to start the vehicle (which is our only vehicle to Transport our children), but it did not start as if the battery was dead. My husband tried to jump the vehicle, but it died as soon as jumper pack was taken off. Later that day, my baby became very ill and we had to go to urgent care. My husband only has a work van that does not have seats to Transport passengers, so he put the car on a charger for a bit and the car started. While on the highway, the vehicle suddenly lost power, but we were able to coast off the highway onto an exit. We jumped the car with a jumper pack and made it to the urgent care. On the way home, we were able to jump the car with the jumper pack to get it started, but the vehicle once again lost power on the highway. We then tried to stay off the highway, but the vehicle kept losing power and we had to jump it every time we had to stop, which left us blocking traffic multiple times. We were able to jump the car and get it into a parking lot, but the car would not start with a jump after that. We had to leave the vehicle in a parking lot from 4/23/21 until 4/25/21, when my husband was able to use his work van and a car trailer to tow the car to the Hyundai dealership. He looked at the car when he dropped it off and the alternator was covered in oil, which caused it to go out suddenly. There is a current Hyundai recall on the car over the issue, but there is no fix. The dealership said we have to pay for repairs out of pocket and hopefully get reimbursed later. This is a large unexpected expense when we are already dealing with employment issues related to covid-19. Thankfully, no one was injured over this major safety issue while losing power on the highway and city streets. Manufacturer recall number 197 NHTSA recall number 20V705000 per NHTSA.gov website

- Little Suamico, WI, USA

Safety recall 121 occurred several years ago - but it is related to more recent Hyundai recall #197. This is a problem with an oil leak on alternator, both of which have occurred on my Hyundai Veracruz. I had to have the issues corrected and parts replaced at considerable expense. So I filed a claim for reimbursement with Hyundai back in January, 2021 -- case #17645814. This claim has been delayed excessively and my follow-up attempts to contact Hyundai have been ignored!

- North Myrtle Beach, SC, USA

2010 Hyundai Veracruz. Consumer writes in regards to inoperative charging system. The consumer requested to be reimbursed the for the cost of repairs due to there being a recall issued.

- Louisville, KY, USA

For the 2nd time after per Hyundai a previously recalled issue was repaired, my alternator failed while driving on a interstate highway. The previous recall is number: 14V415000. When the vehicle stalled leaving me stranded and upon inspection under the hood, the alternator which was replace only 3 years ago when this last happened and per Hyundai again 2 years before that for the recall, was completely covered in oil as if the recall was never done even though they say it was. (3 alternators covered in oil for a vehicle that is only 10 years old). This issue came out of no where and again left me stranded. It the recall was actually completed I believe the gasket/seal that was replaced is faulty.

- South Milwaukee, WI, USA

The tilt and telocoping feature stopped working on the steering wheel a while back. It can only go in and out, not up and down. Causing it to be harder to reach, see, and steer the vehicle.

- Parma Heights, OH, USA

Vehicle's engine compartment burst into flames while I was driving, without any warning, there was no collision. Completely destroyed entire front end. Fire department couldn't find the cause. Unknown.

- Cordova, TN, USA

Our Hyundai Veracruz got all of sudden stopped while on the road. It did not move and all the traffic got backed up luckily there was no heavy vehicle except for too many cars. Few nice people really helped us to some how move the car and at least get out of busy road so that traffic can get through. Then the car got towed to the authorized Hyundai service dealer and they told us that the alternator is having the problem and need to be changed. We did some online search and found out that the in 2015 Hyundai did had a recall for the valve cover gasket and if required they would also change the alternator. I am not sure if our dealer changed the alternator at the time when recalled item was getting fixed and even if dealer have changed - its based on my limited auto knowledge that alternator last at least 50,000 to 80,000 miles. Hence we would like to bring it to the notice of NHTSA. The main reason is the concern for safety as when this happen both the kids were in the car which scared us the most. We hope the authority look into the matter and provides some updates to us about this particular issue as we have not got proper reply while contact Hyundai motors usa corporate office.

- Grand Rapids, MI, USA

Battery and seat belt indicator lights began flashing intermittently and eventually I lost all power and engine shut down on a busy highway with several children and an infant on board.

- Oviedo, FL, USA

The contact owns a 2010 Hyundai Veracruz. While driving approximately 75 mph, all the warning lights illuminated and the engine stalled. The vehicle was towed to the dealer. It was discovered that oil was leaking from the front cylinder valve cover gasket onto the alternator, which caused the alternator to fail. As a result, the alternator, the front valve cover gasket, and the battery needed to be replaced. The contact received a recall notice for NHTSA campaign number: 14V415000 (electrical system) and stated that the remedy was not available. The manufacturer was not notified of the failure. The failure mileage was 70,000.

- Melboourne, FL, USA

I started up the vehicle and had no interior lights. For about 2 months, the lights would not come on upon starting up if the lights were left in the auto mode or initially turning the lights on. Then the lights started flickering during driving and now the lights go out while driving the entire dash.

- Columbia, SC, USA