My letter to Hyundai regarding my 2011 Hyundai Veracruz complete engine failure with loss of all power at highway speed.The circumstances of this failure are identical to the Hyundai Sonata model which they have just been forced to replace 400,000 plus engines on! So far 5 months later all I have revived is towing reimbursement.

I wanted to thank you for taking the time to listen to my recent experiences regarding my 2011 Hyundai Veracruz , as well as my troubles with trying to get the problem resolved at the Hyundai of Dothan dealership. I also wanted to put in a good word for both Shawn and Joesph at Hyundai customer care. they were both very empathetic to my situation as well as bewildered by the treatment I received at the dealership and during the whole process. I was offered a complete resolution to my situation in the form of a complete repair of my vehicle as well as a more than adequate reimbursement for all of my incurred expenses. They went so far as to set up the service appointment for me and arrange towing to the Hyundai dealership in Enterprise.

I was floored and elated as it seemed that my long nightmare was over. Unfortunately this was short lived, I was put on hold to approve my check, then I was told that when i purchased my vehicle the CPO warranty was through JM & A and not Hyundai and there was nothing they could to help me, and that they did not even have a lesion or contact with the company! So here I am stuck with a worthless CPO warranty, not the Hyundai "Best in America" warranty I was led to believe I was getting at the time of purchase. I understand that Hyundai severed its relationship with JM & A shortly after I purchased my vehicle ( I can see why!) please don't let a loyal and satisfied customer suffer for this. It has been made clear to me that had I purchased my vehicle a few moths later, and had a "real" Hyundai CPO warranty, all would be taken care of and more, don't let the few hundred dollars paid to JM & A stand in the way of doing what is admittedly right for the customer.