I own 2012 Hyundai Veracruz, I called Conceilli Hyundai Service repair service to make an appointment for my hyundai recall for oil leaking on alternator, the closest dealer to my location Conshohocken Conceilli Hyundai which I have called several times over the past month to get repaired. "Rick" the service manager said they are not taking any "recall repairs". I asked for a future appointment and he told me I can find another dealership.

- Lafayette Hill, PA, USA

The contact owns a 2012 Hyundai Veracruz. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that there was no sound of the starter motor. The contact stated there was no warning light illuminated. The contact had the vehicle towed to the residence. The contact called an independent mechanic who diagnosed that the starter motor needed to be replaced. The vehicle would not restart, and the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 151,428.

- Houston, TX, USA

The contact owns a 2012 Hyundai Veracruz. The contact stated that while driving at approximately 50 MPH, the vehicle lost motive power and stalled. The contact was informed that the vehicle was not holding a charge. Additionally, the vehicle failed to start. The check engine warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was previously repaired in August 2023 at the same local dealer under NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling). The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 129,000.

- Goodyear, AZ, USA

This recall only replaces the front cylinder bank cover gasket, but there's oil leaking on to my engine from the other valve gasket cover too. Hyundai wants to charge me $600 to replace that. The car has stopped on the road in the middle of me driving it twice (both in March 2021) - luckily no crash as it was in a residential area. I've paid over $1000 in repairs as Hyundai didn't have a recall 'solution' despite the car not working. I'm including the receipt for the alternator replacement as well as proof of the (first - there were multiple) battery replacements before there was a 'solution'. Hyundai won't reimburse me for these.

- Portland, OR, USA

The contact owns a 2012 Hyundai Vera Cruz. The contact received notification of NHTSA Campaign Number: 20v705000 (engine and engine cooling) however, the part to do the recall was unavailable. The contact stated the vehicle was leaking oil. The check engine warning indicator light was illuminated. Additionally, The contact stated that while the vehicle was running, unattended there was an abnormal odor of burning oil detected. The vehicle was towed to the local dealer who stated the parts were not available. The vehicle was not diagnosed or repaired. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The failure mileage 180,000. Vin tool confirms parts not available.

- Lubec, ME, USA

The contact owns a 2012 Hyundai Veracruz. The contact stated that while driving at 70 mph, the vehicle decelerated with several unknown warning lights illuminated. The vehicle stalled and failed to restart. The vehicle was towed to frank fletcher Hyundai (3111 E 32nd St, joplin, mo 64804) where the failure was diagnosed that the alternator needed to be replaced to due oil dripping on the alternator. The vehicle was repaired. The contact stated that several years prior the vehicle was serviced at edmond Hyundai (14137 N broadway ext, edmond, ok 73013) under NHTSA campaign number: 14V415000 (engine and engine cooling). The contact stated that the dealer found no issues at the time. The contact then received NHTSA campaign number: 20V705000 (engine and engine cooling) several months after the failure. The dealer edmond Hyundai was notified and advised that parts were not available for the recall remedy. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the failure or the issue. The failure mileage was approximately 45,000.

- Edmond, OK, USA

The contact owns a 2012 Hyundai Veracruz. The contact stated that while driving approximately 55 mph, the check engine warning light was illuminated and the vehicle stalled. The vehicle failed to restart. The vehicle was towed to the local dealer duncan Hyundai located at 2050 roanoke St, christiansburg, va 24073, who diagnosed that the engine was damaged due to a lack of sufficient oil in the engine. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed that VIN was not included in NHTSA campaign number: 20V705000 (engine and engine cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The approximate failure mileage was 60,000.

- Manlius, NY, USA

Vehicle has oil leaking onto alternator. Took to dealer to have fixed per recall 197. Dealer said problem did not exist and instead tried to charge me for multiple other repairs including damage they did to vehicle while performing inspection. If you put your hand on the back of the alternator, your hand comes out with oil on it.

- Antwerp, OH, USA

The contact owns a 2012 Hyundai Veracruz. The contact stated while driving 20 mph, the vehicle loss motive power while making a turn. The oil level and check engine warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with needing the alternator replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 20V705000 (engine and engine cooling). The manufacturer was informed of failure. The manufacturer determined that the repair was performed by independent mechanic and therefore there would be no reimbursement. The failure mileage was approximately 102,000.

- Villa Park, IL, USA

The contact owns a 2012 Hyundai Veracruz. The contact stated that fuel leaked onto the alternator and caused the engine to shutoff while driving. There was no warning light illuminated. The contact stated that the vehicle was repaired under NHTSA campaign number: 14V415000 (engine and engine cooling) at South charlotte Hyundai located at 8525 South blvd, charlotte, nc 28273 however, the failure recurred. The contact called the same dealer who repaired the vehicle however, the failure recurred a third time and the dealer informed the contact that the failure would not be repaired again free of charge. The manufacturer was made aware of the failure but, offered no assistance. The vehicle was not repaired. The failure mileage was unknown.

- Charlotte, NE, USA

The contact owns a 2012 Hyundai Veracruz. The contact stated while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. Roadside assistance was called and the vehicle was jump started however, the vehicle loss power and stalled shortly thereafter. The vehicle was taken to automax Ford (3301 E central Texas expy, killeen, tx 76543) to be diagnosed. The contact was informed of an oil leak from the front cylinder bank valve cover gasket. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact referenced the failure to NHTSA campaign number: 14V415000 (engine and engine cooling) however, the VIN was not included. The failure mileage was 92,000.

- Killeen, TX, USA

The 2012 Veracruz was purchased in August 2015, from waldorf Hyundai, waldorf Maryland. December of 2015, the dealership replaced the battery under warranty. 2016, the alternator failed and was replaced under warranty. 2017 the spark plugs failed and was replaced at my expense. 2018 the valve cover gasket failed and the dealership (waldorf Hyundai) refuse to cover the repair cost. Under protest and a complaint filed with Hyundai corporate July 2018, the gasket was repaired. January 2019, the spark plugs failed and the dealership refused to cover the repair. Second complaint filed with Hyundai corporate, and currently we are disputing if Hyundai should cover the repair cost. Upon purchasing this vehicle, the dealership never disclosed the 2014 recall for this vehicle's electrical system failure. The gasket has failed at least twice since I have owned the vehicle and the alternator, spark plugs, and battery have been replaced. The vehicle has stalled on the highway each time having to be towed to waldorf, Hyundai. The vehicle is a safety hazard due to sudden loss of power on multiple occasions, and has proven to be unreliable. Hyundai does not have a solution to the recall ( 14V415000) in 2014, and the vehicle should have never been sold. The vehicle service records are available at the dealership.

- White Plains, MD, USA

The car would not start. Then the engine area began smoking and then a fire sparked. The fire department had to be called to put the fire out. The car was at a gas station and was not moving.

- Evans, GA, USA

This is regarding a recall to my 2012 Hyundai Veracruz. In November 2014 I had the front valve cover replaced under a recall because it was leaking. It recently started leaking again. When I called the dealership, they said that there was no recall on my vehicle and that I would have to pay for the repair. I writing to inform you that this is still an issue. My vehicle only has 63K miles on it, all maintenance is performed on or ahead of schedule and is garage kept. I paid for the repair out of pocket at a repair shop other than the dealer. This is not an issue that should reoccur with 4 years to a vehicle that is so well maintained. The invoices for both repairs are attached in a pdf file. If other customers are reporting this issue, I believe a second recall needs to be issued. Thank you.

- Lawrenceville, NJ, USA

The contact owns a 2012 Hyundai Veracruz. While driving, smoke was seen under the hood. Upon inspection, it was discovered that oil was leaking from the engine onto the alternator. The vehicle was taken to the dealer (hanlees Hyundai in fremont, California), but the cause of the failure was not yet determined. In April of 2015, the vehicle was repaired per NHTSA campaign number: 14V415000 (engine and engine cooling: Engine). Approximately 2,000 miles later, the failure recurred. The vehicle was taken back to the dealer and the failure was repaired. Approximately 15,000 miles later, the failure recurred. The manufacturer was notified of the failures. The failure mileage was 17,000.

- Newark, CA, USA

The fix for recall NHTSA campaign number: 14V415000 failed in less than two years. The head gasket leak apparently returned and created an alternator failure that led to a loss of power and acceleration on the highway and eventual stall out. The vehicle was repaired, but I incurred costs associated with a new battery and the deductible on my service contract. The resolution of the recall needs to be investigated for failure.

- Mobile, AL, USA

Went in for a recall (campaign 121) to the dealership. The repair was done incorrectly causing more problems. The dealership agreed to re due just the problem but failed to clean residua (oil all over engine and parts) this caused the parts to fail upon driving. Filed a complaint to Hyundai and had no results on paying for the damages (repairs). The 1st incident occurred while driving on the highway with heavy traffic. The drive belt shredded causing vehicle to stop. The 2nd incident occurred while driving on main road. The alternator failed while driving. The recall states replace alternator if any oil contamination is found which was not. I need help to get the repair cost paid for for faulty work.

- Hagerstown, MD, USA

The contact owns a 2012 Hyundai Veracruz. The contact received a recall notification for NHTSA campaign number: 14V415000 (engine). The contact believed the recall was unsafe because the manufacturer did not inform the dealer of a remedy. The manufacturer was notified. The VIN was unavailable. The contact had not experienced a failure.

- Loxley, AL, USA