I was recently the victim of a near catastrophic mechanical failure while operating my 2003 Hyundai xg350L. I noticed the steering pulling hard to one direction, which made me take it for a tire inspection. The inspection revealed I needed a wheel alignment. The mechanic pointed out that the entire sub-frame was corroded and that it needed to be replaced, while investigating parts and prices, I discovered that there is a standing recall on this model Hyundai for the exact problem I discovered. I called the recall line, received a confirmation number 11209268 & 3A249831; an an appointment for repair at happy Hyundai. On my drive toward the dealership, the tire began to rub into the wheel-well each time I hit a bump, but I was on the expressway so I had to keep going to my exit. As soon as I came out of the exit turn, the car failed and I narrowly avoided a serious crash!!!! the motor was still running, but it would not go into gear. Each time I tried it would make a loud noise. I called a tow to take it to the dealer. When I looked underneath the car, I could see where a piece of the frame failed. I checked the car into the dealer and I was told it would be a week for the repair. I waited a total of two weeks without a call or email. When I initiated a call they told me the person who I was dealing with had quit. The new person said he was not even aware my car should have been serviced. He further said that someone else would have to call me before they would complete the repair. Sir, I work as a driver. I have not been able to earn my living for more than two weeks based upon poor customer service. My car is there based upon every symptom described in your recall, but after over two weeks I still do not have my car. My interview of other mechanics informs me that the repair takes no more than four hours even if its worst case scenario.

- Chicago, IL, USA

The driver owns a 2003 Hyundai XG350. The owner of the vehicle received a recall notice for the suspension (09V124000). Prior to receiving the notice, the driver stated that the vehicle was hard to control and the brakes began locking which caused her to hit a curb. The passenger front tire was damaged. The identical failure occurred when someone other than the owner was driving the vehicle and the rear passenger tire was damaged. There were no injuries during the failures. The dealer stated that the driver side air bag deployed while the vehicle was inoperative. The contact stated that there were various electrical malfunctions before the suspension failure occurred. The contact filed a complaint with the manufacturer who stated that there were no mechanical problems. The current and failure mileages were 4,162.

- Barnegat, NJ, USA