8.3
pretty bad- Typical Repair Cost:
- No data
- Average Mileage:
- 100,200 miles
- Total Complaints:
- 6 complaints
Most common solutions:
- not sure (5 reports)
- repaint (1 reports)
click to see larger images
Paint is peeling off of the roof as well as the back hatch of our 2012 QX56 - This expensive of a vehicle should not have such a defect. My agent at the Infiniti dealer advised us to contact consumer affairs and we are waiting on a response back from them. This is extremely disappointing as we have cars from different makes that are older, and less expensive than this car and do not have any paint issues. I thought i loved Infiniti's but this paint issue is a very big problem.
- Pareese R., Milpitas, CA, US
Have notified the dealer and they seemed helpful at first, but it has been 3 months since first notifying them. I have heard from no one since and cannot get anyone to get in touch with me. I am completely being avoided! The paint is peeling so badly on my car that I am afraid to wash it; this problem is currently a class action lawsuit and fingers crossed justice is on my side.
- Elisa H., Daniel Island, US
Just surprised that there's no mention of this class action lawsuit on your website...filed in federal court in Illinois in 2017.
https://topclassactions.com/lawsuit-settlements/lawsuit-news/719240-nissan-infiniti-class-action-says-vehicles-paint-peels-prematurely/
- Michael J. U., Tuscaloosa, AL, US
click to see larger images
I paid a lot of money for this car. The paint started peeling. Two auto body companies told me to take back to the dealer because the paint could not have been prepped properly. Paint shops say it will cost over $2,000 to fix. The dealer says its not their problem.
- Keri G., Tracys Landing, US
Paint is peeling off of the roof of our 2012 QX56 - This expensive of a vehicle should not have such a defect. I have read online that Infiniti has had this issue in other make/model years and disavowed responsibility. I am still waiting for the to respond to me. If left alone it appears that the peeling will continue until there is no paint left on the roof of the vehicle. If I end up having to fix the defect I will immediately sell the vehicle after the paint has been repaired and never purchase another Infiniti product again.
- michaelttx, Terrell, TX, US
I finally stepped up to a luxury class vehicle - a 2012 Infinity GX56, very expensive suv. The paint started peeling about 6 months ago and since then has completely peeled on top and back now on hood also. I called Infinity consumer affairs - they said it was a manufacturer defect but would not pay for the complete repaint of this vehicle. They said they acknowledged it was their problem but would only cover $8000 of a way overpriced $13,000 dollar paint job.
Are you serious? $13,000 to paint a car - are you kidding me? And the only place I could have it fixed was with them. What a joke - really. Acknowledge that your product is bad and won't even fix it. I'll never buy a Nissan or Infinity again.
- grep92gb, Acworth, US