10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

Jul 311999

(reported on)

Rodeo 4WD

  • miles
My seat belt, (it is the shoulder, lap belt all in one, ) the lap belt part lays across my stomach region not below my waist, snug at the hips which is standard safety wear. I had contacted my dealer as well as their main devision branch in California to resolve this matter and after numerous telephone calls, E-mails back and forth with the California division, and trips to the local dealer and it still has not been resolved. I was stalled by the dealer while they were waiting for a triplicate form to come in to order what they told me at the time would resolve my problem. A seat belt extension. When the form finally arrived I went down to the dealer once again, to be measured for this extension and at that time was informed that an extension was not the answer to fix the seat belt fit. The service manager told me that extensions were used for extremely overweight people, (which is not my problem) and that all the extension would accomplish for me is making the lap belt longer and even more ill fitting. The service manager frank then proceeded to tell me that even though he can see that my belt doesn't fit me (and volunteered to me that he doesn't bother to wear one) that there was nothing he could do for me. I wasn't satified with his answer and continued pursuing the issue further until he finally suggested having the sales rep steve get in touch with me. The sales rep never did call me and then frank the service manager contacted my husband telling him that they (the local dealer) could not be of assistance in resolving this matter and that we should once again contact Isuzu direct in California. To date the matter is still unresolved and as I await for a returned telephone call from the California customer relations office. I am submitting my complaint to you for some needed help in resolving this matter. I am currently 5 1/2 months pregnant and not only is my safety in question but also that of my unborn child. Sincerely, Mrs. Patricia K. yurasits

- Farmingdale, NY, USA