Overheating engine. Was driving and all of a sudden with no warning the temperature gauge went up to hot and engine was overheating. I was told by the dealer that my engine is gone and it was going to cost me $5,000 just to break the engine down and just diagnosed the problem.

- Fresno, TX, USA

I am writing to file a formal complaint against Carvana regarding the purchase of a 2017 Jaguar F-Pace. Despite driving less than 4189 miles, the vehicle requires extensive repairs costing $8,600 before taxes, with additional maintenance costs of $1,400. Carvana misrepresented the vehicle's condition, failing to disclose multiple engine and coolant leaks, which were discovered after purchase. They also did not inform me that an extended warranty was not available for the vehicle, and neglected to provide a copy of their inspection report details. The remaining vehicle loan is $28,000. Upon contacting Carvana about these issues, they stated that the car was outside the return window and refused further assistance. The repairs needed were massive and consistent with pre-existing conditions, indicating that Carvana neglected to perform adequate maintenance or disclose the damage. I am a remote worker and only travel to take my children to and from school daily. Despite this limited use, the vehicle has incurred significant damage, including massive oil and coolant leaks, posing a risk of injury to myself and my children, as well as the potential for explosion due to the extent of the leaks. Carvana's failure to disclose the vehicle inspection report at the time of purchase was a deceptive practice that concealed preexisting mechanical failures. This deceptive behavior placed me along with 4 minor children at risk of injury and a potentially catastrophic auto engine explosion or fire due to the extent of the leaks. Please investigate this known coolant leak issue that extends to oil engine issue it's many other owners are experiencing the same issue. This is why Carvana fails to offer extended warranty on purchase. This is a known issue impacting many other 2017 jaguar fpaces around or at same mileage mark. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- West Haven, CT, USA

I have experienced issues of unintended acceleration, randomly, over the years of my ownership. The latest incident was the most hazardous, causing damage to my vehicle, and lack of confidence for my safety.

- Chappaqua, NY, USA

While driving my vehicle, the low coolant level light came on the dashboard, so I went to AutoZone to purchase a jug of coolant fluid. On my way home, the low coolant level warning remained active, and as soon as I arrived in my driveway, the engine overheating light illuminated. I promptly turned off the vehicle and it remained stationary for a week before I had it towed to the dealership to determine the underlying cause of the coolant leak. A representative from the dealership informed me that the diagnostic fee would be $390 in order to determine the root cause of the coolant leak. Shocked by the high cost, I contacted the service manager who had mentioned the fee to the representative. He called me to let me know that he was aware I had reached out to the -??higher-ups-?? about the fee. The next day, he clearly retaliated by instructing his co-worker a skilled Jaguar mechanic to take their time diagnosing my coolant leak in order to ensure I would pay his intended price. He called with a smug tone, as if to say "I told you so", and informed me that the price tag to fix my problem is $1300. He then asked if I wanted to proceed with the repairs, to which I replied absolutely not. I stated that I would reach out to the GM. If it took a skilled Jaguar mechanic two hours to determine that my coolant leak was caused by a thermostat housing, why should I feel confident that he can complete the repairs? I have seen a lot of posts on Jaguar forums about coolant leaks that should have been addressed as part of recalls. All 2017 Jaguars seem to have this issue. A quick internet search confirmed that this problem is widely recognized, leading Jaguar to change the defective parts and release a service bulletin addressing it. Despite being well aware of the problem, Jaguar is unwilling to fix it but want customers to pays for their faulty design.

- Rochester, NY, USA

Since 2019, I have reported that every fall (I have the service orders), when the weather changes and I turn on the heat, the check engine goes on and does not turn off. When I went to have this same issue serviced in January of this year, the service department found that the Timing Chain failure was causing the problem. Because my car was now out of warranty, Jaguar would not pay for it. However, upon further investigation, I discovered that this issue had resulted in complete recalls of my vehicle in other countries but not the US. So, I insisted that the service department put in a claim against Jaguar corporate. Jaguar corporate agreed to pay 40% of the repair cost, agreeing that there is a problem with the engine's design. This repair is costly and has nothing to do with how I maintain my car but a poor diesel engine design. "The timing chain breaks while driving, the car will immediately grind to a halt. It's also likely that some valves will be bent as they contact the pistons (the timing chain prevents this from happening by keeping everything moving in time). Significant valve/piston damage will occur.

- Ponte Vedra Beach, FL, USA

Timing chain stretched which caused engine to seize and fail at 80,000 miles. Engines replaced along with new timing, chains and belts. Two months later, the turbo seized and failed. Turbo had to be replaced. This is a known problem with jaguar for this year and model car. There are two more with the exact same problem at my mechanics right now.

- Murphy, NC, USA

This car had about 27, 950 miles on it! While driving the low coolant light came on. Stopped at once and checked the coolant level. I was only slightly low. Added more coolant and light went out, this was about one week ago, 3/3/2024. The next day after two miles, low coolant light. Again added more coolant. The next day after a few miles, the car smelled of oil or something unusual, a burning smell, as my wife was driving it, no warning lights this time, this happened while stopped at a stop light. Suddenly the entire front of the car was covered with smoke! My wife said she thought the car was on fire. She pulled into a parking lot and stopped the car. The smoke subsided and she called me. The car did not appear to be overheated and the temperature gauge was normal. Adding more coolant temporally solved the issue. I have taken the car into the Jaguar dealer and they immediately knew what the problem was, seems that ALL 2017 JAGUARS have this problem. An internet search verified the problem is so well know that Jaguar changed the defective parts and issued a service bulletin addressing this problem, BUT even though our car is well within the warranty mileage, the Jaguar dealers said that I would have to pay in excess of $3600 to get our car repaired! This is outrages! the car is not safe to drive and Jaguar is well aware of the problem, yet they refuse to correct it unless the customer pays for Jaguar's faulty design!!

- Ontario, CA, USA

On [XXX] I stopped at a local gas station to refuel. Immediately after leaving the gas station I heard a loud noise and the car went into limp mode. All the warning light were illuminated and lots of white smoke poured out of tailpipes. The diagnosis was that the turbo had filled with oil destroying both the turbo and motor. Total repair costs were close to $17,000 for remanufactured turbo and motor. This seems to be the exact same issue others have noted. There are class action law suits in the UK, Australia and the US for dpf failure leading to engine and turbo failure. Car has 95,000 miles on it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Englewood, FL, USA

Was accerelating from stop, heard a pop and vechical went into limp mode with several warnings on dash. Pulled over and white smoke was coming from exhaust. Turbo had blown and sucked all oil into exhaust and catalytic converter. Repairs were 6k. I was lucky as it did not blow engine.

- Highlands Ranch, CO, USA

The impeller fan on the turbo was improperly balanced and caused shrapnel to travel downstream through the turbo, engine, diesel particulate filter and the exhaust system. When this happened the vehicle immediately shut down and was unable to drive. Had this happened on a highway or busy road, an accident would have been called. When the vehicle was towed to the dealership, the technician informed us that there was another model in their shop with the exact issue being repaired. The vehicle had been properly maintained with the manufacturer's service at required intervals. There was no indication that there were any issues related to this incident before it occurred. Here is a link to the service video upon diagnosis: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Las Vegas, NV, USA

2017 Jaguar fpace with 52k miles starting leaking coolant and is in the dealership for an expensive repair and suggested below parts needs replacement. Repair alone costs $4000 as it is of factory warranty. 1) waterpump 2) coolant pipes and hoses 3) belts Also opened a case with Jaguar but no response yet. Seen lot of Jaguar forums with coolant leaks which should have been taken care as part of recalls. Manufacturer should address the quality issues on coolant leaks. Being branded alone doesn-??t suffice, they should maintain the reliability.

- Glen Allen , VA, USA

Catastrophic "Critical" coolant system failure. Resulting in vehicle completely disabled on the roadside. Police and Fire Dept. responded. I have been communicating with Jaguar North Scottsdale and Jaguar Land Rover North America LLC for resolution. The Coolant System defective parts were identified in 2017, newly designed "y" pipe and outlet pipes, single extruded pipes, have been available since 2018. (See Attached Technical Bulletin). Jaguar has not offered these repairs under warranty or recall to their vehicle owners, rather, shifting the blame on the consumer. JLR has had knowledge and remedy to their disposal and have done nothing to rectify the poorly designed Coolant System, which under many circumstances has also created catastrophic engine failure, warped heads and engine block. The Service Manager at Jaguar North Scottsdale admitted that the, "coolant system was poorly designed at best".Jaguar Forums on the internet are filled with numerous complaints about this issue; this could obviously be rectified through a recall, as evidenced by the fact that JLR Service Departments have available for installation, the redesigned parts. There were no gauges or impending warning messages prior to the "critical alert" message which displayed simultaneously with steam pouring from underneath the hood and exiting the exhaust system.

- Phoenix, AZ, USA

Just pulled onto the interstate and was excelling, (55 mph) heard what sounded like "pop" and the car immediately went into a "restricted performance" mode. I pulled over immediately to see if I had popped a tire; however white smoke was plumming from the exhaust. I couldn't drive my car at all. I then contacted roadside and they picked the car up. Then called Jaguar of in atlanta and described what happened. I was told that the turbo had probably gone out. Jaguar service confirmed the turbo had indeed gone out, as well air coolant fan and possibly fuel injector sensor. So far at $5K. Upon doing some research it's been found that a plethora of people with the same vehicle, around the same mileage (56K miles), are having this same issue. When is a recall going to be issued and all of us get our money back for this negligence.

- Cartersville, GA, USA

I was driving on the highway at about 65 MPH and the car just locked up and stopped working. Everything on the dashboard began flashing. Luckily I had enough momentum to pull over to the side of the road. I took it to Tacoma Jaguar who refused to even diagnose it for over two weeks. When they finally diagnosed it they informed my husband and myself that the timing belt snapped and I needed an entirely new engine which would cost $32,000!!! The car is BARELY 5 years old and has less than 60,000 miles on it.

- Spanaway, WA, USA

The contact owns a 2017 Jaguar F-Pace. The contact stated that extra travel time was needed for the vehicle to come to a complete stop with an abnormal, screeching sound coming from the vehicle without warning. The contact took the vehicle to the dealer and had the braking system repaired; however, the failure persisted. In addition to the brake failure, the contact stated that the vehicle began to shut off while driving at various speeds as an unknown warning light appeared on the instrument panel. The vehicle was taken back to the dealer and remained at the dealer without being diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.

- Stoughton, MA, USA

This has happened to us 3 times where we would have between 17-25 miles left on gas in our car and the vehicle would completely shut down on us; once on the freeway and once on an extremely busy street. Once the car shuts down, we can turn it on in terms of lights, music etc. however the car will not come back on to drive. I-??ve reported this to jaguar in San Francisco more than once and they keep saying it-??s the gas. Our gas never reaches the red line.

- San Francisco , CA, USA

The contact owns a 2017 Jaguar F-Pace. The contact stated upon entering the vehicle, the engine failed to turn over while starting the vehicle. The contact stated there was no warning light illuminated. The vehicle was taken to the local dealer and it was diagnosed with the super charger and the engine needing to be replaced. The vehicle was repaired. After retrieving the vehicle, the contact noticed that smoke was coming from the engine compartment. The contact stated that the vehicle stalled not allowing the contact to shift gears. The vehicle was taken back to the dealer but was not yet diagnosed. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 38,231.

- Jacksonville, AR, USA

It started with a low coolant level sign on my dashbaord ! next thing I noticed was a leak. After, a little clicking noise took it to the dealer turns out its the coolant and has to be replaced with the hoses 3,500 worth.

- Asheboro, NC, USA

My wife was at a stop sign and proceeded to make a left hand turn. Once completing the turn onto a 35mph road she heard what she described as a "pop" and the car immediately went into a "restricted performance" mode. She pulled over immediately and called me. I then called Jaguar of portland and described what happened. He said to turn the car off and back on again. If the "restricted performance" icon is gone than go ahead and drive it home. My wife did exactly that and the icon was gone so she proceeded down the road again. She drove about 2,000 ft. When she said she noticed some white smoke coming from the exhaust so she pulled over and shut the car off again. I then contacted Jaguar roadside and they picked the car up. I have been told that the turbo had gone out and that the engine was going to need replaced. All of this after only a week to a week and a half after Jaguar performed a full maintenance/service on the vehicle and replaced a thermostat. Upon doing some research it's been found that a lot of people with the same vehicle, around the same mileage, are having engines replaced.

- Washougal, WA, USA

In motion on the interstate, suffered catastrophic engine failure due to turbo failure that starved the engine of oil. All maintenance up to date and completed on time at jlr. 91K miles on the engine. Had to fully replace the engine, turbo (X2), catalytic converter, water pump, and numerous sensors. The engine did not overheat nor were there any warning codes.

- Madison, AL, USA