The vehicle has a recall. With JAG stating that there is a temporary fix. In addition all the previous software updates, according to the dealer service department, simply caused a "HIGH VOLTAGE ERROR" light to continuously pop on. I have asked the dealer to perform their interim fix, but they are telling me that at this point they do not know how to do it.

- Penfield, NY, USA

My Jaguar dealer implemented what they said was a H514 interim recall update remedy on my 2019 I-Pace while it was in for other repairs. This remedy action is stated on this web site to "have their maximum state of charge altered to80%". Not less than or more than 80%. My dealer apparently gave a false high temperature signal to the current H441 software in my car and the car tripped to prevent charging > 72%. This brings in a large message on the dash "Traction Battery Fault". Jaguar is apparently taking a shortcut that does not meet their stated response to the NHTSB as to what they will do for the interim update. Truthfulness in Jaguars reporting to the NHTSB is in doubt due to this action.

- Wilmington, NC, USA

The contact owns a 2019 Jaguar I-Pace. The contact stated that the traction control system and battery warning lights were illuminated. The vehicle was not charging over 75 percent. The contact received notification of NHTSA Campaign Number: 24V183000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer and was diagnosed and determined that three EV battery modules needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 26,000. Parts distribution disconnect.

- Dallas, TX, USA

Inquiry Regarding Safety Recall and Manufacturer Responsability Dear NHTSA, I am seeking your assistance regarding a vehicle I imported from the United States to Iceland. The vehicle, Jaguar i-pace 2019, has been identified as having a defective and dangerous battery, which is part of a safety recall in the U.S. Despite this, the manufacturer-??s representative in Iceland refuses to honor the recall or provide a replacement battery, citing that the car is no longer in the U.S. Given the serious safety risks, I would appreciate guidance on what steps I can take or what recourse I have. Is there any possibility to enforce the recall or ensure the manufacturer takes responsibility even outside the U.S.? Thank you for your assistance. Best regards, [XXX] [XXX] --- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- HúSavíK, VA, USA

The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal felt significantly hard and the vehicle hesitated to respond, causing the braking distance to be extended. The message "Okay to Drive with Caution - Brake Pedal Feel Reduced" was displayed. The vehicle was taken to the dealer, where one of the 12-Volt battery was replaced; however, the failure recurred. The contact replaced the second 12-Volt battery; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing battery failure. The messages "Okay to Drive with Caution - Traction Battery Fault Detected" and "ASPC Not available" were displayed. The contact stated that the main battery was replaced. Additionally, the vehicle was taken to the dealer, where it was repaired under NHTSA Campaign Number: 23V369000 (Electrical System); however, the failure increased after the recall repair. The contact stated while driving 25 MPH, the front drive motor failed to shift into gear, causing the vehicle to stall. The message "Gear Box Failure" was displayed. The contact was unable to pull to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the drive motor and pawl actuator harness had failed and needed to be replaced. The parts were replaced. The contact also stated that water had leaked onto the dashboard through the windshield. The dealer replaced the windshield and the head display. The contact stated the brake failure had been recurring intermittently while driving. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 38,000.

- Ogden, UT, USA

My car is a full electric Jaguar In the dashboard has a display telling me Battery default drive with caution The car was charging up to 70% of battery According to the owners handbook Do not charged in the garage About January I got a recalls on the battery I took the car to the dealership about a month latter I got my car back About a month later same thing last time was in March for the same issue and my car still sitting in the dealership

- Dana Point, CA, USA

On July 9, 2024, I contacted the Jaguar Columbia dealership in Columbia, South Carolina to schedule an appointment for the recall service. I spoke with Tabor in the service department who told me that Jamie Alexander, the dealership-??s shop manager, advised him that Jaguar Columbia is not EV certified and the dealership does not have the equipment to complete the safety recall repair. On that same date, I contacted Jaguar-??s Customer Relationship Center (as listed on the safety recall notice) to report the matter and ask for resolution. I was advised that there is an open case with Jaguar-??s consumer affairs department that was started on July 1st. I was advised that the Customer relationship center could do nothing to help me because of the existence of this case that Jaguar has open. I have not been contacted by Jaguar regarding the status of the case and when I asked the Jaguar customer center for information to contact the Jaguar consumer affairs department, I was advised that the customer relationship center does not have any contact information for the Jaguar consumer affairs department. I would like to be contacted immediately by Jaguar regarding acceptable resolution.

- Blythewood, SC, USA

Jaguar I-Pace was being charged, at home, using the 220v charging system. The charging unit had been in use with this vehicle for 5.5 years. On July 4, 2024 at 11:53 am, white smoke was observed coming from underneath the car. The charger was disconnected from the car. The fire department arrived and moved the car away from the house. At that time no smoke was visible and an infrared detector showed no heat. Approximately 1/2 hour later the car burst into flames, from underneath the car, just before the rear tire. The car was consumed in flames before the fire department could put the flames out.

- Miami, Fl, FL, USA

Car will not charge over 72%. Dealer and Manufacturer are aware of the problem but have no answer on when they will fix the issue.

- West Linn, OR, USA

The contact owns a 2019 Jaguar I Pace. The contact stated that the vehicle was unable to charge over 75%. The battery and traction control warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V709000 (Electric System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The battery was replaced. There was a high voltage in the air conditioner compressor. The air conditioner compressor was repaired, but the failure recurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

- Severn, MD, USA

My start fire, jlr lowered charging to 72% in August still no fix with battery I heard of recall on 2019 jaguar ipace due to this issue on internet and what I heard on jaguar forum, but haven't received anything from jaguar land rover yet letters for recall were to go out to vehicle owners April 26, dealership was to receive letter from nhtsa on March

- Tekamah, NE, USA

Recall was 441 Battery traction, could start a fire. All started in Aug 2023 had in for recall it lowered my range to 72%. I had 98000 Miles still under warranty when this happened. Had back in dealership in for 6 weeks. They got range back at 250 for 3 days then went back down to 72%. They had me bring it in 1st week of feb for another update and told me I had to pay for new battery $15000, when it was never fixed to get back to range 240. I was told I could drive it and it would still be under warranty even if I go past 100,000 Mike's since this happened when it was still under warranty, I need help, please.

- Tekamah, NE, USA

Since purchasing our vehicle, we have been beset with several problems. The battery system to the vehicle has been malfunctioning consistently since at least June of 2022. The entire electrical system in the vehicle did not respond. We had to have the vehicle towed to the local Jaguar dealer. In June of 2023, we had another instance where the car was not coming on and we had been receiving notification about a -??traction battery fault.-?? We again had to get the car towed to the local Jaguar dealer because the vehicle was inoperable. We were told that the electrical battery and the auxiliary battery needed to be replaced after a service inspection on June 30, 2023 and -??that is why the vehicle would not start up for us.-?? We received notice on June 28, 2023 along with other Jaguar I-Pace owners about an open recall of the electric SUVs made from 2019 to 2024 in the United States. The recall notice number [XXX] was issued after the National Highway Traffic and Safety Administration (NHTSA) found that -??The high-voltage battery overheating increases the risk of a fire.-?? The NHTSA required the following remedy that -??the battery energy control module software will be updated by a dealer, or through an over-the-air (OTA) update. In addition, battery modules will be replaced as necessary. Repairs will be performed free of charge.-?? Our car received an OTA update to the software of the vehicle following the NHTSA recall and was cleared for pick-up on [XXX]. Yet, this did not solve the problems with the car. The battery problems have only become more severe with the vehicle. In December of 2023, we again experienced an issue where we got a -??traction battery default-?? message. We took the car into the local Jaguar dealer out of fear of an electrical failure and the car becoming inoperable once again. The car stayed at the local dealer for over a month. The local Jaguar dealer informed us that the parts to replace the battery were on back order. Please see attached letter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

- Baltimore, MD, USA

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 23V709000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, where the battery energy control module (BECM) software was updated; however, the Traction Battery Fault Detected message was displayed. The dealer diagnosed that the battery had a faulty cell and determined the battery needed to be replaced; however, the part was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 20,000. VIN tool confirms parts not available.

- Whitmore Lake, MI, USA

Concerning NHTSA ID Number: 11494560 Since filing the complaint in Nov 2022, the vehicle has had its parking assist module replaced, it was updated with latest software, and other camera software updated and calibrated. All of this was due to corruption and loss of functioning of all cameras when the software remedy for NHTSA Campaign Number: 23V709000 was installed. The problem of no backup and forward cameras remains. Conditions on 20 December 2023: 42F in garage. Destination 12.9 miles away. Arrived at destination with car reporting 21F degrees. Neither forward nor backup cameras worked; no images and no trajectory lines. Camera symbols on display indicate they are not available. After a 33 minute stop, got back in car, car reports still 21F degrees, backup camera now works, and forward camera does not. Drove back home (13.2 miles) and found backup camera works but forward camera is black screen with parking trajectory lines. It needs to be investigated for failure to comply with standards.

- Pataskala, OH, USA

The contact owns a 2019 Jaguar I-Pace. The contact stated that the battery traction warning light was illuminated. The vehicle was taken to the dealer and was diagnosed, and the failure was linked to NHTSA Campaign Number: 23V709000 (Electrical System) however, the vehicle was previously repaired under the recall and was unable to receive a second free repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 8,117.

- Leland, NC, USA

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 23V369000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a case. The contact had not experienced a failure. Parts distribution disconnect.

- Austin, TX, USA

Front and rear cameras inoperative below 32F. This happens every winter. Car parked in warm garage overnight. Back out and drive sufficient miles (at least 10?) and find cameras "unavailable" per display message. Cameras in side mirrors work though. The lack of the back up camera violates the FMVSS requirement for the camera to activate within 2 seconds of reverse engagement. I have not yet reported this to the dealer as it requires cold weather conditions to reproduce.

- Pataskala, OH, USA

The BCCM in a high number of 2019 Jaguar iPace cars are going bad. The BCCM is the main charging component of the vehicle that controls the electrical system and creates a huge hazard and series of malfunctions when it goes bad. It renders the car immobile and you can not charge it. The dealerships and Jaguar North America refuse to recognize this. There is a significant backorder of these parts because of this issue and the dealership mentioned to me that they see this issue ALL THE TIME. Jaguar should be recalling this part for those of us, like myself, whose car is out of warranty.

- Jupiter, FL, USA

Since April of this year, the car has consistently had problems! A few months ago, it started turning off suddenly!! Yes, suddenly even while driving! This was very alarming. I took it to the dealer in Cincinnati where it stayed for almost a month to be fixed! Then towards the end of August, it started running out of charge / not charging after driving a few miles with a dashboard warning to "stop immediately". I again shipped it to the dealer in Cincinnati where it has been there since then (over 6 weeks now!) Talking to the dealer, they do not seem to be certain of what happened and keep changing things. I am not sure if I feel safe driving such a car or owning it beyond the warranty

- Lexington, KY, USA