Last November I got a recall notice saying Jaguar would buy back my car. It is now March and Jaguar has yet to initiate the buyback. I have called the Jaguar 800 number and they confirm my car is part of the buyback but will not provide a timeline. They say that since they are buying back thousands of cars I just have to keep waiting until they contact me, but it has been 4 months now and I am beginning to doubt it they have any intention of actually buying it back.

- Lake Oswego, OR, USA

The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at approximately 20 MPH, the vehicle shuddered and stalled. An unknown warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the vehicle was seized after the gear shifter was shifted to park. The vehicle was towed to an unknown dealer where it was diagnosed and determined that a software update was needed. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the first dealer for another diagnostic test; however, the dealer refused to perform the diagnostic test or service the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 22,000.

- Los Angeles, CA, USA

No communication or attempt since November 6, 2024 from JLR to resolve NHTSA Recall Number 24V633000 which is noted as a fire/safety risk re: high voltage batteries. Repurchase noted as final remedy. JLR outsourced call center provided "in a couple of weeks" eta when contacted on 3/12/2025. Vehicle charge capacity limited to 80% by JLR, significantly impacts utility of vehicle in addition to safety risk.

- Rogers, AR, USA

Car has completely failed several times in the middle of busy streets including the freeway on ramp. Jag has replaced the 12v battery once, tried to update software and now the car is totally inoperable. Los Angeles Jag dealer has had the car for 5 months with no definitive communication nor reliable timeline. I have been told the car will be repaired and delivered for months, now they say Jag will not repair but I have not been contacted for the buyback. I need transportation. I need help to get them to expedite and pay me a the fair value.

- Los Angeles, CA, USA

used as daily drive for commute to work, each return to home, i would put it on the 7.5kw juicebox level 2 charger- this worked well since april 2024, until march 2025- upon returned from work, i place it on charge, and immediately went into "charging status error", with another message after disconnecting the charger port, "High voltage error but is ok to drive" message. Thinking it was a fluke, i let it sit few days, unplugged, and then attempted to check battery status on the driver dash screen, "high voltage error but is ok to drive" msg reappeared, i shut it off, waited 10 minutes, plugged in the charger that came with the car, 1.2kw charger, opened the driver door, waited for the screen to come on and display the battery charging status, to no avail. "Charging status:error" and in all red, and a red triangle on the right side of the dash display was present, along with brake error. I unplugged it, and attempted to move it further away from my house in case there is a problem i can't see, to no avail, i can not move it. the software updater shows no update available for the vehicle or for the infotainment center. the nearest dealer for me is over 40miles from me (rural area)- i have sent emails to JLR, and have not received acknowledgement or any replies.

- Braselton, GA, USA

On January 28, 2025, I filed an online complaint #11639036 with you regarding Jaguar Land Rover of North America's (JLRNA) failure to comply with mandated Recall #23V637 concerning my 2019 Jaguar I-Pace (VIN:SADHC2S1XK1------). During a follow-up call with your office on February 5, I emphasized the urgent nature of my complaint due to the safety risk at hand and attempted to clarify that this was not a new complaint, but regarding an existing recall. Yet, I have not received any form of response from your office over these last 4 weeks. Therefore, I am submitting this letter via certified mail/return receipt to ensure official acknowledgment of my complaint. Summary of Non-Compliance: Jaguar Land Rover North America (JLRNA) is in violation of U.S. Code Title 49, Subtitle VI, Part A, Chapter 301, Subchapter II, Section 30120, specifically regarding the unreasonable delay in remedying Recall #23V637, issued on November 18, 2024. Per the recall notice, JLRNA committed to reacquiring affected vehicles, including mine. Despite my full compliance with au necessary recall-mandated steps, JLRNA has failed to provide the required remedy, nor have they processed any payment or reacquisition of my vehicle. Section 30120 of the statute states: -??(2) Failure to repair a motor vehicle or replacement equipment adequately within 60 days after its presentation is prima facie evidence of failure to repair within a reasonable time. -??(3) If the Secretary determines that a manufacturer's remedy program is not likely to be completed within a reasonable time, the Secretary may require the manufacturer to accelerate the remedy program if there is a risk of serious injury or death. Since the recall was issued over 90 days ago, and JLRNA has not complied with its obligations, I am requesting that the Secretary of Transportation conduct a hearing to determine whether JLRNA has met the reasonable remedy requirements under ?30120. The delay in compliance has placed my family and me at significant risk due to the fire hazard associated

- Lighthouse Point, FL, USA

Several battery modules have been replaced in less than two years of ownership. Spoke w JLR, they will contact me soon. It-??s been almost 10 months and I have not heard back. My vehicle range has been incredibly reduced, thereby restricting driving range. Unable to charge for fear of property damage. Please assist with expediting this matter. Thanks.

- Cliffside Park, NJ, USA

This vehicle is a lemon. The electrical system has major fault. The vehicle stops randomly even when it is in motion, which is a major hazard in itself. Plus, the car battery is a fire risk. This vehicle is a weapon with potential to kill buyer, family, and friends, and cause property damage to anything nearby. It would possibly lead to a California-wide wide fire as well.

- Fremont, CA, USA

The contact owns a 2019 Jaguar I-Pace 90. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was limited to the distance the vehicle could drive due to limit on the available charge. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The failure mileage was approximately 61,000. VIN tool confirms parts not available.

- Lafayette, CA, USA

Dear Sir, JLR is purposefully delaying repairing our cars, replacing the battery. They reduced our charging capacity to 80% as part of the H514 recall to avoid battery fires which makes the car unusable for long drives. Now as part of the recall H536, they are purchasing our vehicle at KBB value as of October 2024 which is low balling us. Car prices have taken major hit because of the battery issues/recall. I have a question relating to Recall 24V-633/H536. On your website the status is listed as: Recall Incomplete, remedy not yet available. The Jaguar recall website lists the status as: Repair Description: As a final remedy, JLR will reacquire vehicles from affected customers. It is reported that Jaguar Land Rover (JLR) is offering customers a buyback amount based on Kelley Blue Book (KBB) valuations as of 18 Oct 2024. This is the date that H536 was made public. However, on page 12 of your publication titled, "Motor Vehicle Safety Defects and Recalls: What Every Vehicle Owner Should Know", it states the following: "In the case of a vehicle recall, the manufacturer may choose to repair the vehicle at no charge; replace the vehicle with an identical or similar vehicle; or refund the purchase price in full, minus a reasonable allowance for depreciation." Question: If your stated remedy requires a manufacturer to "refund the purchase price in full...", how is it that JLR is allowed to remedy this unresolveable safety hazard with something other than full purchase price? Please provide details that include statutes if applicable. Thank you for your speedy response. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Carlsbad, CA, USA

The contact owns a 2019 Jaguar I-Pace. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the battery warning light illuminated and a high voltage battery failure message displayed. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The vehicle was towed to the dealer, where it was diagnosed that the battery energy control module had failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The contact stated that the manufacturer failed to complete the final remedy, which involved repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall buyback. The manufacturer was made aware of the failure, but no assistance was provided, and a case was opened. The failure mileage was approximately 67,000. Parts distribution disconnect.

- Chino Hills, CA, USA

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Saint Cloud, FL, USA

Fire danger for years in my 2019 jaguar ipace. Unable to solve. Resolution is finally to buy vehicle back, no action 4 months now waiting for action. In addition to 13 months in the shop. This is not prompt as they claim and it continues to be used on public roads, carrying passengers, parking and chaging in congested areas including next to hospitals due to the inaction. Someone needs to force forward motion before someone gets hurt.

- Salt Lake City , UT, USA

Car has been in and out of the shop over past year and a half. 6 months in the shop and now under recall H536 since December. Have called multiple times and keep being told will be contacted in a few weeks. No contact at all and car is limited to 80% charge. This keeps going on with no resolution and I cant make a move on another car until they settle this. Incompetent handling of this situation. Car is supposed to be repurchase by Jaguar.

- Oshkosh, WI, USA

I was notified on the 6th of November 2024 of a H514 safety Recall; it is now the 19th of February 2025 with no fix communicated. This is beyond what I believe is 'a reasonable amount of time' to remedy this defect.

- Village Of Lakewood, IL, USA

There is a recall regarding fire danger with the battery. No solution to fire issue. We are left with a dangerous car still subject to fire potential, as well as significantly degraded range due to a software update forced on the car by the recall.

- Healdsburg, CA, USA

Failed High Voltage Battery Module, unable to repair. - Initial problem started in 02-2024 - Multiple trips and service appointment reschedules due to technician availability and guidance from Jaguar on how to address - Vehicle was dropped off at the dealer 06-2024 and has been there ever since. - Currently recall now with final remedy of buyback. I have had no communication from the dealer and or Jaguar on time frame or next steps. When calling no one seems to have an answer. I have been in 9 different rental vehicles, and currently have to provide my own means of alternative transportation.

- Casco, MI, USA

I was informed over three months ago of the battery problem with a chance of fires. I-??ve been calling JLR, and keep getting told the same thing: that they are in the process of reaching out to customers to buy back the vehicles since they can-??t fix the problem, and -??someone should be in touch in about 2 weeks-??. Nobody has contacted me via either phone or email. My last calls to them were on 1/31 and 2/15. Same response. Given this is a serious condition, how can they wait for 3 months?? I would like to get to resolution soon so that there are no safety issues that I have to constantly worry about.

- Morrison, CO, USA

After my Jaguar IPace was reprogrammed by the dealer for the 5th time in December, my mirrors have folding out issues, lane assist is malfunctioning, and there is a "coolant" warning and "service required" warning lights on my dash (Again). The Jaguar dealer has no information on and further updates or battery replacement. This car is now parked outside in case it catches fire per my recall instructions from Jaguar. How do I get a remedy for this?

- Mesa, AZ, USA

The contact owns a 2019 Jaguar I-PACE. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Flowery Branch, GA, USA