This is an ongoing problem. I have spent thousands of dollars in an attempt to fix the low suspension problem. My car has slowed directly on the expressway while driving 70 mph. In addition, the car was so low that it drugged the bottom. The only solution was to have it towed. This problem happen last year and I had to rent a car all winter long until the whether warmed up. I thought the problem was resolved but it started again with low temperature of 30 degrees. Jaguar should refund our money for this problem because this should have been a recall.

- Grosse Pointe Park, MI, USA

The contact owns a 2004 Jaguar X-type. While test driving the vehicle at 45 mph, the contact and the sales person heard an unfamiliar noise. He purchased the vehicle on March 23, 2007. The dealer performed alignments, changed the tires on three occasions; however, the noise continued. The failures began immediately after the vehicle was purchased. The dealer has made several attempts to repair the vehicle per the warranty. During a recent diagnosis, the contact and dealer observed that the drive shaft was falling off. The dealer stated that the bushings failed; however, they only received three bushings and were unable to state when the others would be available. The vehicle is currently parked due to the safety risk involved. The failure mileage was 47,000. Updated 07/29/08. The consumer stated the rear bushings are bad. The vehicle also pulled to th right. Updated 08/06/08

- Modena , NY, USA

3-5 months after purchasing the car I noticed irregular noises coming from underneath of the car. I approached Jaguar service (kings Jaguar) and inquired about my concern. Service advisor told me: Car is not broken in yet. Noises were getting worse; dealer told me that noises are regular and nothing is wrong(work was done).a new service advisor took over the job and after my first inquiry many parts in suspension and transmission were replaced. Things got better, but some problems remained. Dealer tried to fix them, but did not succeed. One time my car was in the dealership 1 month and 10 days. Jaguar North America refused and the report that was given to me stays: No problems exist (why did they hold my car for 1 month and 10 days?).after that point things have changed: Service advisor started to avoid me, never answered or returned my phone calls. I contacted the Jaguar of na, case # 6775449 on 04.04.06, spoke several times with the customer service rep Ms. Siobhan (1-800-452-4827 ext 2876. She sent me back to the dealer. On 05.03.06 I brought my car to the Jaguar of great neck and the whole drive shaft was replaced (the reason for vibration that was not duplicated at kings Jaguar). Also leaking oil pan gasket was replaced. Some noises still existed and keyless entry was not working again. This time I contacted Jaguar customer service supervisor Ms. Bettie. With her help factory rep inspected my car on 05.10.06 - 05.12.06. The reason for whining noise and remote were fixed (were not duplicated at kings and great neck shops).the scratching metal by metal noise was called normal. I asked Jaguar of North America to exchange my car.Ms. Bettie denied it saying that my car repaired and, if needed, will be repaired again. My car was in shops 13 times for over 2 months. I feel nervous while driving, what is next to get loose or stop working in my car.my safety concern is great because I travel a lot, and I don't want any danger to myself and my family while driving.

- Brooklyn, NY, USA