On January 1, 2007 I was coming to a stop in heavy traffic. I applied the brake but the car lurched forward and I accelerated into a stopped car containing a family. I occasionally experienced the problem of unitended acceleration prior to the accident but at the time of the accident, I had not put the facts together. In the spring of 2008, I was on wet pavement going downhill when I applied the brake. The car seemed to accelerate rather than decelerate and I was thrown forward and into the rear of stopped pick up truck. I was injured on both occasions. I have called on Jaguar on several occasions to inquire about the problem I have described herein. Each time Jaguar denied any knowledge of any such problems associated with my car. The car currently has 72,000 miles and I rarely drive it. Frankly, I'm too afraid to drive it. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Chicago, IL, USA

Transmission / engine car defaults to "limp home mode"

- Canastota, NY, USA

I signed a 36 month lease contract and took delivery of a 2004 Jaguar X-type from Jaguar of novi on 3/15/04. At approximately 6,700 miles/3 months, the car began to experience a problem where the vehicle, when traveling at speed, will go into safe mode which causes the car to lurch and surge until it can be driven to the shoulder to turn the vehicle off. Once restarted, the check engine light will come on but occasionally, will not stay on. The car was towed to Jaguar of novi where it was repaired subsequent to this initial repair the vehicle has been taken back to the dealership, mostly via a tow truck a total of 14 times for the identical problem all of which are fully covered by the manufacturer warranty. I have taken legal action at this point and have signed an agreement for settlement under the consumer lemon law. The reason I am filing my complaint is this: My vehicle poses a safety issue. Every time I am told by the dealership that my vehicle is repaired and ready to be picked up, I drive the car for 50 miles or less and the car goes into the safe mode and I am forced to abruptly get off the road or risk causing an accident. I continuously complained to the dealership, whose answer was, your vehicle is un-fixable. They state they can replace parts (which every time it is in, the parts list is numerous) but cannot pinpoint the problem, nor guarantee that the problem will not recur. At this point, I have picked up my vehicle, but am awaiting the date that Jaguar cars will take my car back and settle my case. I am requesting that the issue be investigated, since I feel that my safety is compromised and they knowingly release my vehicle un-repaired. Again, I am pursuing this case under the lemon law and would request that your investigation be performed in a manner that would not harm that case.

- Canton, MI, USA

The warning indicator illuminated, indicating that transmission failed. Also, engine check light appeared, and vehicle stalled. Automatic transmission was replaced. Since then vehicle stalled twice while driving on the highway.

- San Lorenzo, PR, USA

While driving the vehicle's transmission failed. The consumer indicated that the transmission was replaced, however two weeks later it failed again. Please provide any additional information.

- San Lorenzo, PR, USA

Consumer's husband purchased a brand new vehicle, and has had nothing but problems with the vehicle. Consumer took vehicle to repair shop at least 3 times for a an engine problem. There was only 750 miles on the vehicle, and transmission had to be replaced. Consumer insisted that vehicle was only driven on week ends, and it was not being misused. First occurrence of problem in transmission arose when vehicle only has 710 miles on it, dealer said it was the computer reading a false code. At 750 miles, vehicle was towed to dealership due to engine stalling. Dealer told consumer that vehicle needed to have a new transmission. Consumer tried to speak with the owner of the dealership, but instead an assistant told the consumer that it's impossible to replace vehicle with new transmission. Also, the assistant said that in order for a new unit to be given to the consumer, the vehicle has to be declared as a lemon or have the same problem 4 times. Dealer also performed quality control inspection on vehicle to make sure that vehicle is safe to drive. When vehicle was given back to consumer, they discovered that the battery top cover was cracked and a loose hose was coming from the bottom and hanging. Consumer called dealer and had it repaired.

- San Lorenzo, PR, USA