10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 41,077 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Car shutdown powers completely off in rush hour speed traffic and will not do anything cant get it in gear or anything do to faulty electric components and faulty fuel pump and its components this is completely a fatality waiting to happen for the car owners and the on coming traffic vehicles this is real bad this also made me and my wife anniversary day the worst ever we are scorn for life
- Kenner, LA, USA
Car started smelling like gas and garage had smell. Today 4/15/2021 noticed fuel dripping under the fuel tank area.
- Sugar Land, TX, USA
Jaguar custom is having problem with the plastic coolant outlet pipe and the crossover pipe leaking there was three custom there at the same time I was there with the same problem which is a costly problem Jaguar want $3,700 to fix this problem juguar such be made to correct this problem and stop from making money on custom for and defect part they have put in these vehicle they know is inferior please start a class action against this company for this part.
- Snellville, GA, USA
This is the 3rd time since I have own this vehicle the antifreeze pipes have been replaced. The last time the vehicle warning low battery light came on while driving down the interstate, then everything on the car started shutting down. The car overheated and blew all the fluid lines. According to Jaguar of ocala the crossover pipe went bad, again this is the 3rd one replaced. After spending over $5699 dollars 6 months later I am noticing the fluid level dropping and we can smell antifreeze. We also had some oil leaks fixed 7 months by a mechanic who specialize in Jaguar and the car is leaking again. Its never ending spending money and worried it will catch fire.
- North Fort Myers, FL, USA
Timing chain noise the engine makes a loud timing chain noise which is leading to timing chain failure which can lead to fatalities
- Kenner, LA, USA
Coolant leak caused by bad plastic parts, especially the crossover pipe which was made as a welded together piece. Luckily, I had a warning that my coolant was low and continued to fill the coolant up till I could bring the car in for service and replacement of the water pump and plastic parts as recommended by other owners.
- Chevy Chase, MD, USA
Timing chain guides wear very easily make of weak or poor quality metal.
- Douglas, AK, USA
I took my car in for an alignment. After checking under the car, the mechanics realized that the coolant tubing was made of plastic and broke. They stated that if I drove the car, I would be in danger of the car smoking and maybe catching fire. I had to replace the coolant. I was informed the Jaguar has changed their engineering of this risk due to the number of complaints and repairs. I also have a 2012 Xf and it has the same issue within the same week which is costing me $2200 to replace. This is a serious issue if the coolant issues results is smoking an potential fire of the engine.
- Wylie, TX, USA
The contact owns a 2012 Jaguar Xf. The contact stated that the vehicle produced thick smoke, lost fuel, had an abnormal fuel odor, failed to accelerate occasionally, the check engine warning indicator illuminated, and "restricted performance" appeared on the instrument panel. The vehicle was towed to Jaguar of annapolis (101 ferguson rd, annapolis, md 21409, (855) 741-8067) where it was diagnosed that four fuel injectors needed to be installed and a new catalytic converter was needed. The vehicle was not repaired. The manufacturer was not made aware of the failures. The failure mileage was 66,000.
- North East, DC, USA
When my car was diagnosed it said that all 8 cylinders were misfiring. I was informed that it is almost impossible for all 8 cylinders to go out at the same time. I was informed that there was an emission recall on some Jaguar and my VIN number falls within that range. However the only recall that pops up for my car is the airbag one. Please look into it because my car is very un stable. The engine is knocking rocking back and forth cause my whole car to shake and rock. It looses power will cut off at random. Restricted performance light is on and car will not excelerate
- Longbeach, CA, USA
It started off as a small coolant leak but after spotting coolant on the overflow hose, I noticed a crack in the plastic hose. Replacing that hose didn't stop the problem; coolant kept leaking and I had to buy another bottle. I then brought my car to a mechanic who pressure tested it and said the water pump needs to be replaced. He replaces it for $734, we pressure test it, all seems good. A couple days later I start leaking a large amount of coolant again so I purchase a new bottle of coolant just to get home. That night I research 2012 Jaguar water pump issues and see that this is a very know major design flaw and use of cheap plastic affecting lots of owners. The water pump fails regularly and the plastic crossover pipe just bursts at the seems. I have a family friend purchase and replace this, another $502. After another couple days I smell coolant yet again and notice a small drip. This time it's the water pump bleeder hose. I purchase the new updated part which is now 2 parts instead of one and spend another $419 to replace it. Now this all is happening at the absolute worst time ever. This issue started while my wife was 8+ months pregnant. The uncertainty of when the car would leak or god forbid overheat on the way to the hospital had me very nervous and upset. This was a major safety issue. Now I know the car was out of warranty but after doing a lot of research on this, I feel that the water pump and crossover should have been recalled due to the known flaws and almost certain failure. At the very least I should have been notified as an owner that this happens to the car as I am sure you were aware of all the fixes being done at retailers and by the multiple product upgrades. I found out that other vehicles with different VIN #S were in fact recalled.
- White Plains, NY, USA
Car stalled while driving in a straight line, vehicle was still in motion when engine stopped without any warning lights (sudden and total loss of power). Steering control was limited when engine shutoff and brake pedal also required much more pressure than normal to bring car to stop. Issue happened while taking off from school parking lot, so no accidents were caused, but it would have been a very likely cause for an accident on a busy freeway. Car did not start back up and had to be towed back to repair shop.
- Huntington Beach, CA, USA
- Oceanside, CA, USA