10.0
really awful- Crashes / Fires:
- 2 / 2
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 27,750 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I was calmly driving slower than 35 mph on a city street when the car suddenly slowed down and stopped responding to the accelerator pedal. When I tried to step on the gas I heard a big explosion-like sound. Then all of a sudden the car accelerated to what seems like over 100 mph and the breaks did not work despite me pressing the breaks several times. I shot into 3 cars ahead of me that were at the red light. The other cars received substantial damage; I saw that others were injured. My car was completely damaged/crushed in the front and a fire had broken out. The airbags had deployed and I was pretty much pinned to the seat. I had bought the car from the dealer brand new and had it regularly serviced and maintained. I was the only driver and it had only 30000 miles over 3 yrs.
- Houston, TX, USA
On Saturday, February 9, 2019, at about 5.45 P.M. I was driving my vehicle with my wife as the front seat passenger. The driving conditions were good and we both had our seat belts on. There were no distractions in the car. I just got off the westbound 118 freeway at the southbound topanga canyon blvd. Off ramp. I turned left and brought my car to a complete stop as there were other cars in the outer lane (closest to the curb.) the car rolled forward by a couple of feet despite my right foot being on the brake pedal. My wife asked what was happening and I remarked that the brakes were not working. There was at this stage a gap of about five feet between my car and the one in front. I pressed the brake pedal harder and the vehicle, instead of stopping, went into sudden acceleration. Somehow the car veered into the inner lane (closest to the center divider line) and hit a Honda truck on its right side near the front door after it had spun having been struck by another vehicle. 4 cars, including mine, were involved in the crash. My car's airbags did not deploy and there was extensive damage to the front of the car, particularly on the left side. The car was towed to an auto shop and the case reported to the police and my triple a insurance company. I also reported it to Jaguar corporate but did not get much help from them. I am waiting to hear from my insurance company regarding the disposition of the vehicle, but feel Jaguar has to take its share of the liability. Please advice me on my course of future action. Please also investigate this mechanical and electronic failure in the vehicle.
- Chatsworth, CA, USA
Early one morning we found our car engulfed in flames. Fire apparently started in trunk area, where battery is contained. The car had not been driven that day. Fire 'investigation' revealed nothing. Car was a total loss. This model had a recall that was supposedly fixed 5 weeks prior to my car being manufactured. I don't believe it is truly fixed. No one--not insurance, Jaguar or dot here seems to care a car burst into flame and was a 100K loss! it was completely destroyed. I feel this is dangerous for other 2015 xjl supercharged owners. If I'd been driving, I could have easily perished or caused a major incident on a highway involving others.
- Morristown, TN, USA
- Somerset, NJ, USA