10.0

really awful
Crashes / Fires:
10 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
22,149 miles

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« Read the previous 20 complaints

problem #52

Nov 032017

Cherokee

  • 67,000 miles
Water intrusion caused corrosion of brake harness and module locking parking brake, vehicle not able to be driven. Vehicle was stationary at the time of parking brake auto engaging.

- Louisville, KY, USA

problem #51

Mar 052017

Cherokee

  • 30,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was operated, the brakes failed to respond. The contact stated that the vehicle was pulled to the side of the road and restarted. The service shifter warning indicator illuminated. Ward Chrysler center dealer located at 1412 West main, carbondale, il was contacted and it was diagnosed that the vehicle's body control module needed to be updated. The manufacturer was not notified of the failure. The failure mileage was 30,000.

- Wappapello, MO, USA

problem #50

Aug 102017

Cherokee

  • 60,000 miles
Since the very beginning driving 2014 Jeep the transmission slips. Taking it back to the dealer service dept for all maintenance asking them to check the trans have complained of the slipping and told every time it is way the trans works. I have 60K miles on this vehicle I am concerned that the trans will fail while I am on the road and cause a deadly accident. 8/10 I had an app't for an oil change. I requested a vehicle check and check brakes as they did not seem to be working as they should. Was informed the vehicle needed front/back brakes and that rotors needed replaced. I only traveled about 15 miles when I heard a clinking sound in left rear it sounded as if a lug nut loose when I stopped the rear of my vehicle lowered and when moving it sounded like a bucket of metal in my rear wheel. I turned into a parking. When backing up the vehicle froze I stopped, called service department of freedom. I had my vehicle towed back to the service dept. Was told issue was brakes were not installed/secured properly. I asked that all the brakes be inspected, if the tech did not know how to install one there was a concern for the other 3 wheels I did not want to take a chance of having a fatal crash. I also asked that all work be reinspected. When explaining what had happened it was obvious rep was speaking beyond scope of her knowledge ' this was very frustrating I was placed in a very dangerous situation due to the poor workmanship of the tech. The story did not make sense the more she tried to explain it was more convoluted. I was transferred to the service mger who explained what happened, admitted that brake failure was tech's fault. In light of all the times I have had the Jeep into service dept complaining about trans does not give me a level of confidence that there is not something significant with the trans I would like an investigation into this matter

- Ocean View, DE, USA

problem #49

Aug 152017

Cherokee

  • 46,500 miles
Vehicle showed no warning lights, dash lights flashed, then vehicle engine stopped, no steering, no brakes. Unable to move vehicle into neutral. Vehicle was in motion at 45 miles per hour on the road, going straight.

- Garden City, MI, USA

problem #48

Jun 142017

Cherokee

  • 51,418 miles
My 2014 Jeep Cherokee latitude at 41000 miles had a brake failure. Now at 51000 miles the engine has been stalling while in motion and shifting into neutral. The dealership told me after the 2nd time in for this problem that the vehicle was 3.5 quarts low on oil and the engine had shut off to "protect itself". the car has been parked for in my garage for 3 days, after driving it for about 3 miles the check engine light came on, upon checking it is again low on oil. I have had the car serviced as recommended and don't understand this sudden oil use, there are no signs of leakage or smoking, and the warning system is not indicating low oil pressure. It is going back to the dealership Monday morning.

- Eaton, OH, USA

problem #47

Mar 192017

Cherokee

  • 80,000 miles
Two issues with my car, first the transmission failed while driving 70 mph. The car messaged "service transmission immediately" and began to decelerate. I had no control of this process. The ABS light came on and luckily I made it off the road. Secondly and independently the brakes make a loud grinding noise when the ABS is engaged. The dealer was perplexed by both issues. Cannot tell me what is wrong and assures me my car is acting normally.

- Coraopolis, PA, USA

problem #46

Feb 122017

Cherokee

  • 52,000 miles
Vehicle moving on interstate.. braking system engaged, warning light to brake came on. No apparent reason. Dry roads. Night-time. Driver did not brake but accelerated and overrode the braking action since there was no reason to stop the vehicle.

- Lexington, SC, USA

problem #45

Nov 022016

Cherokee

  • 16,000 miles
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at 55 mph, the emergency brakes engaged which caused the vehicle to stop abruptly. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 16,000. The VIN was not available.

- Lexington, NC, USA

problem #44

Oct 242016

Cherokee

  • 48,000 miles
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While attempting to stop the vehicle, the engine and brakes failed, causing the contact to rear end another vehicle. The air bags did not deploy. The vehicle was towed. The contact received chest and hand injuries, which required medical attention. A police report was filed. The manufacturer was made aware of the failure and stated that the vehicle would be investigated. The approximate failure mileage was 48,000. VIN tool confirms parts not available.

- San Dimas, CA, USA

problem #43

Oct 222016

Cherokee

  • 40,953 miles
I had been driving my vehicle all night when all of the sudden out of no where the transmission service came onto my screen on the dash and my Jeep lost power and the brakes locked up and said that I need to service the brakes and the transmission. At the time this happened I was just starting to come to a complete stop at the light. This is really dangerous and needs to be reported that the transmission has failed or is not working correctly in this Jeep. What is someone gets killed?

- Arlington, VA, USA

problem #42

Sep 262016

Cherokee

  • 55,217 miles
1.) vehicle shifts into neutral without notice while actively driving and shifter column indicates "drive". 2.) parking break engages without warning or physical activation. Dealership refuses to identify issue.

- Monroe, CT, USA

problem #41

Jul 292016

Cherokee

  • 34,500 miles
Car cut off while driving clunk when putting into reverse or drive has delayed acceleration sometimes no acceleration car radio does not come on at all or the screen freezes traction control goes on and of on its own alternator not charging properly owned the vehicle for about a month and half I expressed concerns when I first test drove the car my dealer told me he would send the car to Jeep I bought it from a Chevy dealer with about 34,200 miles as I said owned the car less than 2 months hawthorne Chevrolet has sent my vehicle to Jeep been without for over a week have not even made 1st payment yet contacted Jeep corporate I have a case # 3009-95-39 but still no satifaction

- Baldwin, NY, USA

problem #40

Dec 032015

Cherokee

  • 18,388 miles
12/03/16 I was backing out the drive way and the E brake engaged on its on and would not go off so I was stuck in the middle of the drive way! a message in the dash said "service park brake". I had to have it towed by Chrysler to the closet dealer. It was at the dealer for 4 days and no one had looked at it and they would not give me a loaner. It took me repeatedly going to the dealership and making phone calls to the service manager to get my car looked at and to get a loaner vehicle. They finally discovered there was corrosion in the E brake module and wire harness. They ordered the parts and fixed in a week and a half. I am thankful that I was only backing out of my drive way when this occurred, if I was on the highway I could have been seriously injured.

- Killeen, TX, USA

problem #39

Dec 052015

Cherokee

  • miles
12/5/15 jerking SUV stops driving stops in middle of intersection gration& 13mile 12/7/15 returned to dealership Jan 2016 roseville Chrysler Jeep threatened to have vehicle towed to scrap yard and bill me for towing & pay remainder of car note Jan 18 2016 car was delivered back to my home as of June 1 2016 my vehicle still jerks when I accelerate after taking my foot off brake & press gas pedal - cant afford to pay for 2 vehicles - my lease ends May 2017

- Sterling Heights, MI, USA

problem #38

May 192016

Cherokee

  • 27,000 miles
The Jeep continues to stall with no warning in traffic, causing a serious risk of collision. The vehicle has also experience unwanted and automatic acceleration, also causing a serious risk of injury. A leaky break line was just replaced. The vehicle only has 27,000

- Austin, TX, USA

problem #37

May 222016

Cherokee

  • 25,000 miles
On Sunday on May 22, 2016, I drove my 2014 Jeep Cherokee on interstate 275 from the montgomery road exit to the five-mile road exit. I was alone in the vehicle. I used the cruise control during this travel. I originally set the speed for 70 miles per hour. At one point, I had to slow down because a car pulled into the lane in front of me and the step down of feature of the speed control worked as expected. When I exited from I-275 to five-mile, I applied the brakes but was unable to slow my car. I continued to apply pressure to the brake pedal but the car's speed was not being reduced and I realized that I would be crossing into the signalized intersection without being able to stop. Shortly before entering the intersection, I honked the horn of my car. My car continued across all four lanes of five-mile road and onto the on-ramp from five mile to interstate 275. There it stopped. I do not remember pushing the button on the steering wheel to cancel the cruise control. The car did not impact or touch any other vehicle or pedestrian or other property. It came to a stop on the onramp. The cruise control was not then causing the car to accelerate and the brakes worked. I drove my car very slowly and parked it in the parking lot of the shopping center at the intersection of five-mile and beechmont avenue. From there, I had the car towed from the parking lot to the dealership where I purchased it, kings Chrysler/Dodge/Jeep, Inc. At kings auto mall. A report referenced by ntsa id no. 10861030 describes a similar incident involving the same make model and year. So far, the dealer service department says there is no problem discernable from the computer codes or fault indications.

- Cincinnati, OH, USA

problem #36

Jul 152015

Cherokee

  • 9,682 miles
A list of the current life threatening and non life threatening conditions I have encountered with my Jeep Cherokee trailhawk. The most serious being a persistent problem in relation to the transmission shifting and accelerating causing the car to jerk and in some cases whiplash. As an electrical engineer I have seen the electronic repairs made to the vehicle and yet there is still persistent mechanical problems with this transmission. I have encountered lint mode were the car will not move from gears 1, 2, or 3 on 65mph highway which I believe has caused irreversible damage to the car. The issue occurred in July on route 202 in a cattle shoot created by summer time road work I had to continue to drive the vehicle nearly 2 miles until I was able to pull over and asses the issue. Below is a list of current and past problems: -transmission stopped on a 65mph highway (new software loaded still a problem) -shifter locked in drive couldn't shift to neutral took 4 hours to shut car off at dealership (entire shifter replaced) - navigation (replaced two times, on my third nav system) - window motor mechanism (replaced) - moonroof shade and assembly (being replaced this week) -faulty wiring of cigarette lighter causing fuse to blow due to electrical short (rewired and fuse replaced) -speaker (replaced) -waterproofing trim falling off (replaced) -rattling from bolts for seat-belts (attempted fix didn't work) -O2 sensor causing multiple engine starts (replaced) -front seat uneven (replaced) -recalls ranging from hacking to electrical shorts that have been noted to cause a serious electrical fire

- Malvern, PA, USA

problem #35

Nov 242015

Cherokee 6-cyl

  • 30,000 miles
The contact owns a 2014 Jeep Cherokee. While driving approximately 35 mph, the contact's vehicle struck the rear passenger side of another vehicle. Neither of the frontal air bags deployed and the ABS failed. A police report was filed and there were no injuries. The manufacturer was notified of the failure. The contact stated that a crash field supervisor would evaluate the situation. The vehicle was not repaired. The approximate failure mileage was 30,000. Updated 06/15/16

- Harlingen, TX, USA

problem #34

Oct 192015

Cherokee

  • 19,000 miles
Forward collision avoidance system is activating without warning and without any other vehicles or road obstructions in front of the vehicle. This has happened 4 times over the last month. One of the times this happened my wife was traveling at approximately 40mph and there was a vehicle following behind her and they in turn had to slam their brakes on to avoid hitting her. Of course this enraged the driver behind her thinking that she was intentionally slamming on her brakes. Another time my wife was traveling at 65 mph on the highway and the forward collision avoidance system slammed the brakes on hard enough to engage the ABS system. Thank god that there were no other cars or semi's behind her or slick roads as this could have caused a very serious if not fatal accident. The two other times were the same, the crash avoidance system activating for no reason. The vehicle is currently at the dealer for repair and we were notified that the vehicle was ready for pick up on 11-13-2015. Upon arrival at the dealer I specifically asked if the safety concerns with the crash avoidance system and transmission had been corrected. I was told that they hadn't been looked at because they weren't on the list of repairs, when actually this is why the appointment for service was set. The dealer told me to go ahead and take the vehicle and bring it back on 11-23-2015. I refused taking the vehicle as it was not safe for my wife to drive. After arguing, they kept the vehicle. We were notified again on 11-19-2015 that the vehicle was ready for pick up, but they could not duplicate the symptoms with the crash avoidance system. On 11-20-2015 I went to the dealer and again refused the pick up of the vehicle until it has been repaired and is safe for my wife to operate. I have been in contact with Jeep multiple times during this ordeal and have an open case on the vehicle at this time.

- Englewood, OH, USA

problem #33

Oct 212015

Cherokee

  • 20,000 miles
Driving to work on hwy in heavy traffic I accelerated up a small hill car jerked then powered down on hwy at 65 mph I was able to coast over three lanes of traffic and pull off to side of road then noticed service transmission, check parking break, put car in park and then select gear all came on as messages also the traction control light came on. Put care in park and restarted engine all lights/messages still on dash and car would not go into gear for driving. Tried two more times and finally could drive under 50 mph straight to dealer for service. The check transmission light remained on during my entire drive to the dealership. I had previously experienced acceleration when in traffic coasting and my foot off gas pedal. Also hard shifting multiple times like it was skipping gears when accelerating. Very scary and unsafe situation to be in.

- Rossford, OH, USA

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