It said service shifter on the screen. There are hundreds of forums complaining about this issue from our year vehicle all the way up to current.

- Wichita Falls, TX, USA

Pulling away from a stop sign a loud bang was heard and all forward propulsion was gone. I was able to drift to a safe location but the car would not hold in park it was later found that the splines in the ptu had striped and the transfer case would need replacing. Chrysler knew this could happen and issued a recall that included telling the computer to engage the 4 wheel drive low to engage for forward movement and to engage the parking brake to hold the car when stopped. This is a band-aid. They refuse to repair what they themselves discovered was a design flaw. Ref. ODI# 11340866

- Apollo, PA, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while reversing, a loud abnormal sound was heard coming from the vehicle. The vehicle loss motive power without warning. The contact parked the vehicle and discovered that the parking brakes failed to engage. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the tailshaft coming into the power transfer unit where the front axle linked to the transmission fractured and detached ceasing forward motion of the vehicle. Once the vehicle was parked, the park pawl failed to stop the vehicle from rolling. The vehicle was towed to hill view motors located at 5309 us-30 E, greensburg, pa 15601, and repaired under NHTSA campaign number: 19V447000 (power train). The manufacturer was notified of the failure. The failure mileage was 142,000.

- Apollo, PA, USA

I drove my 2014 Jeep Cherokee earlier today with no problems and I end up needing to leave later in the evening and the 'service shifter' light came on in my car and all the lights on the shifter light up red. I've had weird things go on like it would hard shift but it was doing that since I got it but didn't think too much because of the cvt trans in it. But when I try to drive my Jeep since the light came on nothing else shows I can't put anything on my dash it was stationary in my drive way when I turned the vehicle on and light showed.

- Caddo Mills, TX, USA

Received my vehicle back from getting the recall fixed on the transmission. They did the software up. But the transmission is still shifting hard in the lower gears

- Huntingburg, IN, USA

If I park uphill or go up a hill transmission service light comes on and car feels like it is in neutral and doesnt move forward..it happens mostly when I am at a stand-still, .like at a red light even in a flat surface

- North Huntingdon, PA, USA

Vehicle shows error message on dashboard screen stating "service transmission" recall came out in 1st quarter 2020 stating that it was a computer error and would be fixed by dealership. Took to dealership for recall, and then the message started coming back after a month. Took vehicle to a transmission shop and found that it was a computer issue again, not a transmission problem. It appears that the original recall did not correct the problem.

- Maidsville, WV, USA

Check transmission, service transmission, and service park break keeps showing up on my drive screen. It doesn't allow me to drive faster than 15 mph. When I shift it into gear it snatches like the engine has jumped out of the of the vehicle.

- Ludowici, GA, USA

The oil filter housing is made a of cheap flimsy plastic on my 2014 Jeep Cherokee trailhawk. Oil is leaking from the vehicle and the oil filter housing/cooler requires replacement. A quick search on the internet reveals that tons of Jeep Cherokee owners are experiencing the same issue. The cost of replacement is roughly $700-1000. Newer models have been modified to prevent this issue, but that doesn't help 2014 owners. The attached pictures show pooling oil next to the plastic oil filter housing. This issue needs to be added to the recall list or covered under complementary repair.

- Dededo, GU, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while at an intersection, the vehicle independently shifted into neutral and stalled with the service transmission and check engine warning lights illuminated. The vehicle was taken to jim riehl's friendly Chrysler Dodge Jeep Ram of lapeer (1515 S lapeer rd, lapeer, mi 48446) to be diagnosed. The contact was informed that the power train control module software needed to be updated. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer to be diagnosed. The contact was then informed that the transmission needed to be replaced. The contact referenced NHTSA campaign number: 16V529000 (power train) as a possible solution however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,000.

- Lapeer, MI, USA

My husband and I purchased a used 2014 Jeep Cherokee limited 4 cylinder for our daughter in 2017. We noticed early on that it had shifting problems with its gears. It would sort of jerk and lunge forward when shifting gears. We purchased the vehicle from a carmax in North Carolina. We also purchased the maxcare extended warranty, good for 60 months and 100,000 miles. The car had 38,000 miles when we purchased it. We had it a few weeks before returning it to carmax complaining about the jerking. Carmax said they tried a few things, but ultimately said it couldn't be fixed; that it was just a "Jeep thing." And advised us to take it to a Jeep dealer if our problems persisted. The transmission issues did persist. It is an ongoing problem every day. It jerks, lunges, doesn't accelerate properly or shift gears properly, and feels unsafe. The jerking happens on city streets mostly, although it jerks almost any other time as well. It will even lunge forward after coming to a stop like at traffic lights for example. A Jeep dealer in 2019 performed a software update to the power train module saying Jeep was aware of the problems, but the software update would fix it. The update had no affect on the car. No improvement was observed. The car is scheduled to return to the shop for the same issue tomorrow. My daughter feels unsafe in this car.

- Holly Springs, NC, USA

I pulled into a parking space in front of ace hardware on main street in East islip New York. I put the car in park. As I took my foot off the brake the car continued moving forward and hit a stack of wheelbarrels in front of the hardware store. It damaged my license plate on the front end of the car the license plate bracket and put a significant crack in the paint on the front bumper. I have also noticed that at other times when I put the car in park and take my foot off the brake the vehicle moves forward or backward as much as 2 inches after being put in park. This occurred on June 23rd 2020

- Islip, NY, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving in traffic, the vehicle loss motive power and stalled. The vehicle was taken to diehl Chrysler Dodge Jeep Ram of robinson (6181 steubenville pike, mckees rocks, pa 15136, (412)722-1800. The dealer acknowledged that the vehicle was included in NHTSA campaign number: 20V343000 (power train) however, the contact was informed that a diagnostic test was necessary to determine the cause of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 78,000.

- Pittsburgh, PA, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was at a stand still, when he was unable to shift from neutral to park. The contact stated service immediately warning light was illuminated. The contact drove slowly to the Jeep Chrysler Dodge Ram city service department located at 163 harvard ave, stamford, ct 06902, (203) 869-6666, however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact associated the failure with NHTSA campaign number: 20V343000 (power train), however the VIN was not included. The manufacturer was informed of failure. The failure mileage was 45,925.

- Greenwich, CT, USA

I have a safety problem in Jeep Cherokee trailhawk 2014 in ptu and shaft drive since February 2020 while I'm driving on the highway and I reported the car to the dealership they told me need to replace the parts and when I saw your site posting the link including the VIN number I check my car and I found there is recall for the car and I email to the dealership they refuse to receive the car referring to our phone conversation today morning, you said that you are unable to share with me the official document from your system showing thatno recalls for the mentioned vehicle, also you said that you will not receive the vehicle in your work shop because as you mentioned earlier in your mail that you did not receive any recalls from the manufacturer on your system, in addition you told me yourgood company not obligated to provide any compensation resulting from this manufacturers defect in the vehicle because till this date you did not receive a notification from the manufacturer stating this. We discuss the about the damage in the ptui explained to you what I understand from my side once I saw the photos which provided earlier by Jeep service team you can easily notice that the damage happened from inside the ptu and due to the over friction and wrongaxial rotation of the shaft drive part in the ptu which led to damage the teeth of the shaft drive and result a uniform damage shape in the outer case of the ptu. Last but not least, I hope that your take the necessary actions to solve this issue to provide safe vehicle to your customers, complyingwith the National Highway Traffic Safety Administration because safe cars save lives and what I believe so frustratingly now is that the car I drive with my familyis not safeand I want to thank god for not causing any major accident to the car or tothe others when driving with my family during the time am using the car.

- Doha, NJ, USA

The transmission slips from a stop sometimes. Then other times it's a very firm start and hard shifts. I have researched this a lot. This isn't just mine or a faulty part it is how these transmissions shift. They did a recall and updated software but did T fix the issue. As other people have said the same thing. It's dangerous when I'm pulling out into traffic and I never know if the Jeep is going to go or slip.

- Washington, IA, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that after refueling the vehicle, and when exiting the vehicle, the vehicle independently shifted into neutral with the check engine warning light illuminated. The contact stated that she heard an abnormal noise but was able to park. The contact waited for 15 minutes before restarting the vehicle and driving to her destination. The vehicle was taken to mount airy Chrysler Dodge Jeep Ram Fiat located at 538 N andy griffith pkwy, mt airy, nc 27030, (336) 789-8105 however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The contact stated that the failure persisted. Upon investigation, the contact associated the failure with NHTSA campaign number: 16V529000 (power train), however the VIN was not included. The manufacturer was informed of failure. The failure mileage was approximately 100,000. The consumer provided photos.

- Pinnacle, NC, USA

I was driving. Vehicle suddenly stopped moving and gave message that it could not shift until it had stopped. I still had it in drive. It did not move. Finally it did, but I was stuck in the road for a couple of minutes.

- Antioch, TN, USA

Power train disengages and reinstalls while driving and stopping, transmission sticks in low gear while in motion. Inclines and colder weather seem to make this happen more often.

- Franklin, OH, USA

When I put my vehicle in drive and start to drive the 2 and 3 gear shifts a lot harder than all other gears and when I apply my brakes and the vehicle shifts down the same gears seem to shift a lot harder than the rest of the gears.

- Huntingburg, IN, USA