10.0
really awful- Crashes / Fires:
- 15 / 6
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 34,382 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving in traffic, the vehicle loss motive power and stalled. The vehicle was taken to diehl Chrysler Dodge Jeep Ram of robinson (6181 steubenville pike, mckees rocks, pa 15136, (412)722-1800. The dealer acknowledged that the vehicle was included in NHTSA campaign number: 20V343000 (power train) however, the contact was informed that a diagnostic test was necessary to determine the cause of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 78,000.
- Pittsburgh, PA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was at a stand still, when he was unable to shift from neutral to park. The contact stated service immediately warning light was illuminated. The contact drove slowly to the Jeep Chrysler Dodge Ram city service department located at 163 harvard ave, stamford, ct 06902, (203) 869-6666, however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact associated the failure with NHTSA campaign number: 20V343000 (power train), however the VIN was not included. The manufacturer was informed of failure. The failure mileage was 45,925.
- Greenwich, CT, USA
I have a safety problem in Jeep Cherokee trailhawk 2014 in ptu and shaft drive since February 2020 while I'm driving on the highway and I reported the car to the dealership they told me need to replace the parts and when I saw your site posting the link including the VIN number I check my car and I found there is recall for the car and I email to the dealership they refuse to receive the car referring to our phone conversation today morning, you said that you are unable to share with me the official document from your system showing thatno recalls for the mentioned vehicle, also you said that you will not receive the vehicle in your work shop because as you mentioned earlier in your mail that you did not receive any recalls from the manufacturer on your system, in addition you told me yourgood company not obligated to provide any compensation resulting from this manufacturers defect in the vehicle because till this date you did not receive a notification from the manufacturer stating this. We discuss the about the damage in the ptui explained to you what I understand from my side once I saw the photos which provided earlier by Jeep service team you can easily notice that the damage happened from inside the ptu and due to the over friction and wrongaxial rotation of the shaft drive part in the ptu which led to damage the teeth of the shaft drive and result a uniform damage shape in the outer case of the ptu. Last but not least, I hope that your take the necessary actions to solve this issue to provide safe vehicle to your customers, complyingwith the National Highway Traffic Safety Administration because safe cars save lives and what I believe so frustratingly now is that the car I drive with my familyis not safeand I want to thank god for not causing any major accident to the car or tothe others when driving with my family during the time am using the car.
- Doha, NJ, USA
The transmission slips from a stop sometimes. Then other times it's a very firm start and hard shifts. I have researched this a lot. This isn't just mine or a faulty part it is how these transmissions shift. They did a recall and updated software but did T fix the issue. As other people have said the same thing. It's dangerous when I'm pulling out into traffic and I never know if the Jeep is going to go or slip.
- Washington, IA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that after refueling the vehicle, and when exiting the vehicle, the vehicle independently shifted into neutral with the check engine warning light illuminated. The contact stated that she heard an abnormal noise but was able to park. The contact waited for 15 minutes before restarting the vehicle and driving to her destination. The vehicle was taken to mount airy Chrysler Dodge Jeep Ram Fiat located at 538 N andy griffith pkwy, mt airy, nc 27030, (336) 789-8105 however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The contact stated that the failure persisted. Upon investigation, the contact associated the failure with NHTSA campaign number: 16V529000 (power train), however the VIN was not included. The manufacturer was informed of failure. The failure mileage was approximately 100,000. The consumer provided photos.
- Pinnacle, NC, USA
I was driving. Vehicle suddenly stopped moving and gave message that it could not shift until it had stopped. I still had it in drive. It did not move. Finally it did, but I was stuck in the road for a couple of minutes.
- Antioch, TN, USA
Power train disengages and reinstalls while driving and stopping, transmission sticks in low gear while in motion. Inclines and colder weather seem to make this happen more often.
- Franklin, OH, USA
When I put my vehicle in drive and start to drive the 2 and 3 gear shifts a lot harder than all other gears and when I apply my brakes and the vehicle shifts down the same gears seem to shift a lot harder than the rest of the gears.
- Huntingburg, IN, USA
Vehicle loss of motive power while driving on the road. Very scary and dangerous! received message on dash: 'shift to P then desired gear'. the vehicle was already in drive. I believe this is due to an ongoing manufacture defect S55.
- Culver City, CA, USA
Vehicle would not go forward when stopped at a red light, car was unable to be pushed out of the intersection, and required a tow truck take it to the dealership. Repair was 35844 updates and drive learn reprogram tcm PCM 68103804ar to 68241152ah.
- Bryan, TX, USA
I started my car and a service shifter message came up. I was parked on a flat cement pad in my driveway. I attempted to put my car in reverse, and it was very hard to move the shifter to reverse. I stopped trying and turned off my car. When I started it again the message was gone.
- Saint Louis, MI, USA
After having the recall for the transmission control module fixed my car started stalling out. It shifts into neutral while driving and you have to stop and shift to park then back to drive. It will not idle for long and will die if you don't constantly pump the gas pedal. It almost died on me while making a left turn into a parking lot in on coming traffic. And it didn't want to go up hill into my driveway, which is a tiny incline. I didn't have any issues with my car until after the recall.
- Swannanoa, NC, USA
I have had multiple issues regarding the transmission in this Jeep Cherokee. It fails to move forward after a stop while pressing the accelerator then at about 3.5 RPM takes off and I have had this issue from the beginning. We have done multiple recalls and still there are hard shifting issues and now the ptu has failed.
- Renton, WA, USA
Service transmission code P0934. Sometimes it'll run just fine no problems. Other times I have to start and turn it off several times before the transmission will work properly. After this started happening the info center started displaying service shifter. No one will diagnose the issue and Chrysler wants to replace the transmission at cost to me because they don't work on them, they replace them.
- Chilhowie, VA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was in reverse, the vehicle jerked with an abnormal sound. The vehicle was turned off and back on with the transmission warning light illuminated. The contact drove the vehicle to the residence in first gear and parked the vehicle overnight. The following day the vehicle was started and operated as intended. The vehicle was taken to outer banks Chrysler Dodge (3000 N croatan hwy, kill devil hills, nc 27948, (252) 441-1146), where it was diagnosed and it was determined that the power train module needed to be reprogrammed. The vehicle was not repaired. The failure recurred. The contact referenced NHTSA campaign number: 19V447000 (power train) as a possible solution however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 90,000. The VIN was not included.
- Fredrica, DE, USA
A continuous problem exists with the tcm/PCM for our vehicle whereas it gives little to no warning that power is failing and stalls out while car is in motion; runs rough; RPM indicator shows acceleration when it's basically going under 25 mph; list goes on. Three weeks ago, new starter put in. Two weeks ago, car started acting up again. Dropped off at Dodge to locate problem. This is the third time in past year vehicle has had same issue. In Dec '19, Dodge claims it needed updates for the transmission. Okay...run updates...$500 later. Vehicle has been into Dodge dealership several times since car was purchased, and both tcm (recall replacement) and PCM (last week) have been replaced. We inquired about any further updates needing done at that time..."no, it's good to go." Unfortunately, during this PCM repair process, they informed us that the "bad" PCM had also damaged the starter (yes, the brand new one) and the car battery (new as of Oct 2019). The PCM parts/repair alone sucked $1300 out of my account. It's been less than one week since we finally got the vehicle back, and we are right back where we started as far as performance, ie running rough, dashboard messages, losing power, stalling out, etc...and the new PCM was supposed to have been the problem. Why isn't there anything that can be done to remedy this issue? it's costing a small fortune just trying to ensure it's even safe to drive. Other drivers tend not to be very alert when it comes to approaching a vehicle that is going much slower than other traffic; very scary when our Jeep begins to fail in traffic. This issue presents safety concerns for my kids driving vehicle. These are common, known issues among other Jeep owners and I don't understand why the consumer is responsible for upkeep/repair on a bad auto engineering design, much less driving an unsafe vehicle.
- Brunswick, GA, USA
Very hard shifting in lower gears. The vehicle will lunges forward at times when down shifting at lower speeds when shifting from third to second, second to first. The vehicle will also have very jerky up shifts from take off to second gear and sometimes feels a delay in shifting into gear causing a revving sensation. We have taken to dealership at least three times and only software updates have been done to vehicle. We were told the transmission is known for that and is 'an adaptive transmission that changes to the driver'. sometimes the car will not have the problem at all. We have already spent hundreds of dollars just for software updates to be done by dealer and left the car for a week while the dealer talked with Jeep about finding a solution or replacing the transmission. After one week we received the car back when nothing had been done to remedy the situation.
- Graniteville, SC, USA
The transmission slips, it disengages and puts the car in neutral. It also jerks. The car was in traffic, had to pull over.
- Houston, TX, USA
Stopped at a light. When it turned green, I touched the gas and the car wouldn't shift. It was stuck and would only accelerate very slowly to 10 mph. I pulled over and turned my engine off then turned it back on and it was fine. Three days later, I'm at a red light, stopped and then accelerated to make a right. Again, it wouldn't accelerate past 10 mph. Turned the car off and when it came back on, it accelerated with some hesitation but did reach 40 mph. However, the service transmission light illuminated. In about a mile, it started to hesitate again as if it were about to choke. Made it home with the service transmission light still on. I only have 68K miles and do city and local road trips--no serious off roading. Transmission shouldn't go up this quickly. Luckily, not many people on the road.
- Annandale, VA, USA
- Islip, NY, USA