10.0
really awful- Crashes / Fires:
- 15 / 6
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 34,382 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Transmission jump out of drive while driving on the highway to work
- Paterson, NJ, USA
Service shifter warning is always showing and doesn't reset. The dealership said this is a known ongoing issue with a lot of Jeep. They said early model shifters are faulty and have to be replaced with a newer model.
- Rockwall, TX, USA
Jerks and slips when you take off or accelerate. This happens several times a day everyday
- Jonesboro, AR, USA
The vehicle keeps getting stuck in a gear then dropping into neutral while driving. Its very dangerous
- Glens Falls, NY, USA
The svc light came on. The traction control/all wheel drive/4WD stopped working. I had to pay $2400 to replace transfer case. Come to find out this is very common.
- Woods Cross, UT, USA
Under recall W47 a software update was done at dealer asked service adviser if this was just a temporary fix until parts were available and was informed that the update to computer was all that was being done even thou under NHTSA recall report 20V-343 it states that differential input splines and transmission output shaft may result in the teeth of the input splines wearing off I feel these parts should be replaced under recall W47 not just a reprogramming of dtcm drive train control module and epb electric park brake software especially since according to report a more robust differential input splines are being used in later models please look into this recall and replace parts that are needed to make vehicle safe to operate again
- Levittown, NY, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was repaired under NHTSA campaign number: 20V343000 (power train) completed at larry H. miller casa Chrysler Jeep located at 9733 coors blvd nw, albuquerque, nm 87114, (505) 633-2050. The contact stated while his wife was approaching a traffic light, the 4-wheel drive service unavailable warning light illuminated. The driver was unable to shift into 4-wheel drive. The vehicle was driven to her residence. The vehicle was taken back to the dealer 3 days later, where it was diagnosed with needing the power transfer unit to be repaired. The vehicle was not repaired. The manufacturer was informed of failure. The failure mileage was 121,664.
- San Antonio, TX, USA
I have a 2014 Jeep Cherokee trailhawk and the service shiftier code is on. I purchased it from a dealership on 7-27-2020
- Frazeysburg, OH, USA
It said service shifter on the screen. There are hundreds of forums complaining about this issue from our year vehicle all the way up to current.
- Wichita Falls, TX, USA
Pulling away from a stop sign a loud bang was heard and all forward propulsion was gone. I was able to drift to a safe location but the car would not hold in park it was later found that the splines in the ptu had striped and the transfer case would need replacing. Chrysler knew this could happen and issued a recall that included telling the computer to engage the 4 wheel drive low to engage for forward movement and to engage the parking brake to hold the car when stopped. This is a band-aid. They refuse to repair what they themselves discovered was a design flaw. Ref. ODI# 11340866
- Apollo, PA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that while reversing, a loud abnormal sound was heard coming from the vehicle. The vehicle loss motive power without warning. The contact parked the vehicle and discovered that the parking brakes failed to engage. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the tailshaft coming into the power transfer unit where the front axle linked to the transmission fractured and detached ceasing forward motion of the vehicle. Once the vehicle was parked, the park pawl failed to stop the vehicle from rolling. The vehicle was towed to hill view motors located at 5309 us-30 E, greensburg, pa 15601, and repaired under NHTSA campaign number: 19V447000 (power train). The manufacturer was notified of the failure. The failure mileage was 142,000.
- Apollo, PA, USA
I drove my 2014 Jeep Cherokee earlier today with no problems and I end up needing to leave later in the evening and the 'service shifter' light came on in my car and all the lights on the shifter light up red. I've had weird things go on like it would hard shift but it was doing that since I got it but didn't think too much because of the cvt trans in it. But when I try to drive my Jeep since the light came on nothing else shows I can't put anything on my dash it was stationary in my drive way when I turned the vehicle on and light showed.
- Caddo Mills, TX, USA
Received my vehicle back from getting the recall fixed on the transmission. They did the software up. But the transmission is still shifting hard in the lower gears
- Huntingburg, IN, USA
If I park uphill or go up a hill transmission service light comes on and car feels like it is in neutral and doesnt move forward..it happens mostly when I am at a stand-still, .like at a red light even in a flat surface
- North Huntingdon, PA, USA
Vehicle shows error message on dashboard screen stating "service transmission" recall came out in 1st quarter 2020 stating that it was a computer error and would be fixed by dealership. Took to dealership for recall, and then the message started coming back after a month. Took vehicle to a transmission shop and found that it was a computer issue again, not a transmission problem. It appears that the original recall did not correct the problem.
- Maidsville, WV, USA
Check transmission, service transmission, and service park break keeps showing up on my drive screen. It doesn't allow me to drive faster than 15 mph. When I shift it into gear it snatches like the engine has jumped out of the of the vehicle.
- Ludowici, GA, USA
The oil filter housing is made a of cheap flimsy plastic on my 2014 Jeep Cherokee trailhawk. Oil is leaking from the vehicle and the oil filter housing/cooler requires replacement. A quick search on the internet reveals that tons of Jeep Cherokee owners are experiencing the same issue. The cost of replacement is roughly $700-1000. Newer models have been modified to prevent this issue, but that doesn't help 2014 owners. The attached pictures show pooling oil next to the plastic oil filter housing. This issue needs to be added to the recall list or covered under complementary repair.
- Dededo, GU, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that while at an intersection, the vehicle independently shifted into neutral and stalled with the service transmission and check engine warning lights illuminated. The vehicle was taken to jim riehl's friendly Chrysler Dodge Jeep Ram of lapeer (1515 S lapeer rd, lapeer, mi 48446) to be diagnosed. The contact was informed that the power train control module software needed to be updated. The vehicle was repaired however, the failure recurred. The vehicle was taken back to the same dealer to be diagnosed. The contact was then informed that the transmission needed to be replaced. The contact referenced NHTSA campaign number: 16V529000 (power train) as a possible solution however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,000.
- Lapeer, MI, USA
My husband and I purchased a used 2014 Jeep Cherokee limited 4 cylinder for our daughter in 2017. We noticed early on that it had shifting problems with its gears. It would sort of jerk and lunge forward when shifting gears. We purchased the vehicle from a carmax in North Carolina. We also purchased the maxcare extended warranty, good for 60 months and 100,000 miles. The car had 38,000 miles when we purchased it. We had it a few weeks before returning it to carmax complaining about the jerking. Carmax said they tried a few things, but ultimately said it couldn't be fixed; that it was just a "Jeep thing." And advised us to take it to a Jeep dealer if our problems persisted. The transmission issues did persist. It is an ongoing problem every day. It jerks, lunges, doesn't accelerate properly or shift gears properly, and feels unsafe. The jerking happens on city streets mostly, although it jerks almost any other time as well. It will even lunge forward after coming to a stop like at traffic lights for example. A Jeep dealer in 2019 performed a software update to the power train module saying Jeep was aware of the problems, but the software update would fix it. The update had no affect on the car. No improvement was observed. The car is scheduled to return to the shop for the same issue tomorrow. My daughter feels unsafe in this car.
- Holly Springs, NC, USA
- Aurora, CO, USA