Driving down the road when came to a stop at a stoplight and the car gave a couple chugs then died. It said service transmission, service park break, shift to P then desired gear. Took it to Jeep had the recall done, the very first time I started the car after getting it back from Jeep the service transmission light came on and would not downshift into a gear lower than 3rd. Jeep said it was a bad valve body, I have attached the work order from Jeep that says it is inoperable. I also attached the NHTSA safety recall that states that the valve body will become inoperable. Jeep denied reimbursement for the fix of the part we are just requesting that they reimburse for this based on the safety recall.

- Jacksonville, FL, USA

I was driving and was trying to accelerate was going about 42 and my car dropped the gear and my car immediately slowed down to about 38mph and the car behind me almost slammed into the rear of the car. This has happened on multiple occasions. I have contacted my dealership on many occasions and they tell me nothing is wrong and I bring it to other mechanics and they tell me they have issues all the time with this make and model of this vehicle. I drive with a small child in the car and I feel completely unsafe. I am so furious with my Jeep dealership located on route 88 in brick New Jersey. No one wants to take accountability. My second issue is with the lug screws in the tires they keep becoming 'swollen' after replacing them constantly I was told yet again they need to be replaced and they are not cheap to keep replacing. And last my air bags censor has been replaced at least twice the driver airbag censor keeps popping up on my dashboard.

- Toms River, NJ, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that when she attempted to change gear, the service gear shifter light illuminated. The failure recurred while driving at an unknown speed. The dealer was not called. The manufacturer was made aware of the failure and stated that there was no recall and referred the contact to NHTSA. The contact inquired about an extended warranty and was informed to contact the manufacturer. The vehicle was not repaired. The failure mileage was approximately 48,000.

- Wheeling, IL, USA

While traveling at speeds of 45mph in the city the gear shifted into neutral and the vehicle shut off and informed me to put the car into "P" after doing so I tried to start the vehicle but it was inoperable and the message "service the shifter" appeared on the dash with all lights on the shifter illuminated

- Jacksonville, FL, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while operating the vehicle, the service transmission and service parking brake messages displayed on the instrument panel. The transmission shifter lights remained illuminated. The cause of the failure was not determined. The local dealer and manufacturer was not notified. The failure mileage was 85,700.

- Rome, PA, USA

While driving on a highway, service shifter warning displayed and all indicator lights were lit (park, neutral, reverse, drive). This caused panic and the driver pulled over to turn off the engine. A dealership diagnosis is short in wiring. This manufacturer defect has caused wrecks and needs to be recalled by Jeep.

- Seymour, TN, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving, the vehicle stalled with the instrument panel indicating shift to park and shift to desire gears. The failure recurred numerous times. The contact also stated that while entering a driveway or while in reverse and also while driving the vehicle would start to shake and jerk violently. The contact also mentioned that the steering wheel locked up and pulled to the left while her daughter was driving. The instrument panel indicated shift to park and shift to desire gears and also indicated service transmission and also service brakes. The contact powered off the vehicle and restarted the vehicle, shifted out of neutral then into park before selecting drive. The vehicle drove normal to half a block before the failure recurred. The contact stated that the failure persisted. The vehicle was taken to spirit automotive Chrysler Dodge Jeep Ram (4611 avenue Q, lubbock, tx 79412), but was not diagnosed. The mechanic updated the transmission control software under NHTSA campaign number: 19V447000 (power train). After leaving the dealer, the vehicle started to shake and before reaching her residence the vehicle stalled. The vehicle was restarted, coasted into her driveway and stalled. The contact called an independent mechanic and was advised to contact the manufacturer. The manufacturer was contacted and informed the contact to take the vehicle back to the dealer for them to update the software again. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The technician called the contact and informed her the vehicle was ready for pick up however, the failure recurred. The contact schedule an appointment for a diagnostic test which was still pending. The failure mileage was approximately 97,700.

- Crosby Ton, TX, USA

We bought the car used about 3 years ago. Periodically it stalls and will not go forward. It has happened in the middle of intersections. I have taken it to the local dealer and they don't show anything wrong with it. It happens randomly so you can really show the technician what it is doing but nothing shows up when they run the diagnostics. This is a known problem for the 2014 Jeep Cherokee. I have seen complaints from 2015 forward. When it stops in the middle of the road we have to find a place to stop and turn it off. Usually it will correct itself when it is restarted. Clearly this is very dangerous. I don't know if Jeep can't fix the problem or won't fix the problem. This has happened about 10 times in the last 3 years.

- Danville, VA, USA

Engine disengages when rpn increases and stress increase, as driving up a hill or increasing speed.

- Lusby, MD, USA

I am getting random software transmission issues. Sometimes the car power fades when driving on major roads to a stop so I have to restart the car. I now avoid driving on freeways because of this. Sometimes when driving on main roads I get a message to say that I have to put the car in "park" to change gear when I was just driving in D and did not want to change anyway as it was in automatic not manual. Which I do not use. After the message the car loses power and I have to stop to put the car in "park" to restart the car to continue on my journey, sometimes I have no issues. I have reported issues previously about the car losing power which were claimed to have been fixed after a recall for software updates. This car is currently unstable, unpredictable, unreliable and dangerous. I am very concerned about my safety and reluctant to drive the car anywhere. I feel uneasy as I do not know what is going to happen next. I have notified the dealer previously and today but I need this issue escalated. I have an alternative use of a car (my wife's) which I drive to avoid the above safety concerns and problems.

- Marietta, GA, USA

I was driving in the highway and the Jeep stop completely with the parking automatically and in the board was blinking transmission service, literally the truck went crazy I couldn't move the truck in the highways thanks god their were not to much people in the road. I got to do a research and many people have the same complain and the same problem on their Jeep Cherokee.

- Mcallen, TX, USA

My 2014 2.4L Jeep Cherokee is shifting out of gear when making a turn and looses power. When it shifts out of gear (or into neutral) the gear shift light will come on. The gear shiftier will not have moved and still be in drive! engine has to be shut off and then I have to try about three time to get it to start again, and it will not start up like normal. It starts up like it is trying to get the engine motivated into movement. When I am able to restart the Jeep the gear shift light will no longer be on. It is the second time to happen in a week.

- Independence, MO, USA

The car began losing power without warning. The transmission would shift into neutral without warning, with the resulting loss of power causing a dangerous situation. The issue was intermittent, occurring while turning, while approaching a stop, and when trying to accelerate. The transmission required replacement at my own expense.

- Wauconda, IL, USA

Again the check engine light came on. This is our 2nd engine and the dealer says it is this new engine that needs to be replaced. The Jeep will idle rough, shift on it's own, all the same transmission issues. And now the parking brake locked up and I had to have it towed home. I assume it is the transimission because it still will throw it in neutral while driving.

- Garland, TX, USA

I haven't get my recall paperwork to take my SUV to the dealer to repair the transmission software. NHTSA campaign number: 19V447. I know my Cherokee is a Jeep Cherokee 4 cylinder 4X4 but is happening to me as well and I have 2 kids. Is scary when unexpectedly shift into neutral, resulting in a loss of power and raising the risk of an accident. Also the engine will shut off in the middle of the highway. Please help me to get my SUV fixed. This situation is very frustrating since I took it to holt Chrysler dealer at arlington Texas when that situation with the transmission happened the first time and they said that my SUV was not on the recall. Now the dealer does not exist anymore now is classic dealer. So at this point I just need the paperwork in order to get my SUV transmission fixed with the new software. Thanks for everything. Best regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mansfield, TX, USA

While I was driving down a hill the car dinged and it said service transmission, when I was on flat road after the hill the car was not shifting gears its like it was stuck in a higher gear, if I slowed down it all it would jerk and sputter till I got it going a lil faster, but it would still not change gears

- Franklin, PA, USA

Started car and engine light, transmission light and ecs light came on. It was difficult to put car in reverse and drive. Car was sluggish and would not auto shift into higher gear.

- Severn, MD, USA

2 issues. (1)) transmission doesn't shift properly. Coming from a higher speed and break ie slowing down and then accelerating there is a delay. The Jeep doesn't know what gear to be in. I have been almost rear ended, honked at, swerved around because the Jeep won't speed up properly. (2) gear shifter lights don't function properly. The gear shifter was already replaced once under factory warranty and the same issue has happened again

- Henderson, NV, USA

My Jeep expertly three times now while driving 30 to 40 mph automatically shifts into neutral. I get an error message on the dash that tell me basically to stop and restart vehicle. I'm also experiencing all the lights on my shifter are on/red at the same time. The only way to make the shifter lights appear normal is to turn the car off and restart.

- Lutz, FL, USA

While driving service shifter light comes on. When I turn the car off and restart it goes away and then when I start driving it comes on again. It happens sporadically.

- Austin, TX, USA