10.0
really awful- Crashes / Fires:
- 15 / 6
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 34,501 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Jeep Cherokee. The contact stated that the transmission failed. The contact stated that while driving, the transmission down shifted. The transmission failed to shift into the correct gear and the vehicle failed to provide proper acceleration due to the transmission failure. The contact stated that the transmission software was updated and the transmission was also replaced however, the repairs failed to correct the failure. The vehicle was taken to billion auto Chrysler Jeep Dodge Ram Fiat (5910 S. louise avenue sioux falls, sd 57108, (844) 235-5193) to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 47,000.
- Sioux Falls, SD, USA
My transmission shifts hard, clunks into gear, jerks, sometimes doesn't respond to acceleration. I had it completely replaced with billion automotive via service manager mike lavin in 2018. The new transmission is acting exactly the same way.
- Sioux Falls, SD, USA
I own a 2014 Jeep Cherokee sport. While I'm driving at various speeds, the transmission inadvertently shiftes to neutral causing the vehicle to lose motive power. It also will rev it's self while stationary, my car will loose power or gain its own rpms while on a flat hwy, this problem is getting worse. The transmission software needes to be reprogrammed. According to the NHTSA campaign #'s 19V447000 & 16V529000 the recall #'s associated with this same issues I'm having are V69 & S55. When I type in my VIN# to check for these recalls my vehicle is not listed has having any recalls. My specific vehicle needs to be added so I can properly have these issues resolved.
- Harrison, AR, USA
This is regarding the auto makers recall number W47 and the NHTSA campaign number 20V343. Even though my vehicle is suffering the same power transfer unit issue with front wheel slipping, my vehicle has not been counted towards the recall. It has recently been diagnosed with a faulty ptu and needs to be repaired. This is a category 1 recall issue which may result in injury/death. There are over 67,200 vehicles already recalled and my vehicle needs to be recalled as well. See: Https://www.mrblaw.com/blog/2020/06/Jeep-recalls-Cherokee-for-dangerous-fault-in-power-transfer-unit/
- Centerville, OH, USA
I was driving on highway then all of a sudden my car lost power and stopped. The car turns on but will not drive and then eventually shuts down.
- Roswell, GA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the transmission inadvertently shifted to the neutral causing the vehicle to lose motive power. The vehicle was taken to an unknown dealer to be diagnosed. The mechanic determined the cause as an electrical failure. Additionally, the transmission software needed to be reprogrammed. The transmission software was reprogrammed however, the failure recurred. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in NHTSA campaign number: 19V447000 (power train). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 42,000. Vehicle has been repaired.
- Detroit, MI, USA
Keeps saying shift to park, then desired gear. Runs ruff and then dies. Restarted it 5 times. The tailgate was fixed once and only worked for about a week. Changed the fuses and it still does not work when you press the tail gate button on the key fob, or inside the vehicle. The speedometer flashes all the time.
- Oak Harbor, WA, USA
Following transmission related recalls R01, S55, U63, V69, and the latest one in August 2020 W47- the transmission will shift into neutral with out warning in motion. The dealership attempted to reprogram and replace the tcm at no resolve. Jeep has been contacted and responded with a "no goodwill" approach, as in not assisting in any way.
- Chisholm, MN, USA
Automatic downshifting rough, often will stay in higher gear when defending, causing jarring when turning as the vehicle has to jump from 5th gear to 2nd when making the turn. Downshifting in general is rough and unpredictable.
- Birmingham, AL, USA
In October of 2020 while driving on the highway my Jeep shut off and lost all motive and electric power. The steering wheel locked up and the brakes applied themselves. My wife was driving, doing about 40-45mph. A message came up that said put vehicle in park and turn off. After doing so my wife was able to turn the vehicle back on and get home safely. We took our Jeep into to be looked at by the dealership. They said they found a code for low voltage but the battery was good, just loose connections.. no other codes were present. They also stated that they found loose grohnd cables to the chassis and PCM, both were tightened. On 11/18/2020 after filling my gas tank, I turned on to the frontage road and my jee again lost all power. Gave me a message that vehicle must be stopped before shifting gears.
- Saginaw, TX, USA
Transmission failed driving down a two lane hill into town at 35-40 mph. Engine light came on. Transmission did not want to re-engage after complete stop. Felt like transmission was starting out in 5th or 6th gear. Had vehicle towed to dealer. Dealer has estimated replacement of transmission to $5000. That's 25% the purchase price of the vehicle. If transmission purchased from somewhere else, it still has to go back to dealer for computer programming.
- Industry, PA, USA
My car constant jerks and cuts off because of the transmission. This happens no matter when I am located. This happens whenever I drive my car.
- Wilmington, DE, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that while making a left turn into the carport at her residence, the check engine warning light illuminated. The contact depressed the accelerator pedal however, the vehicle failed to respond. The vehicle rolled backwards down the hill. The vehicle was stopped and towed to ramey Chrysler Jeep Dodge Ram (127 frazier dr, princeton, wv 24739-7721, (304) 487-2151) to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact mentioned NHTSA campaign number: 19V447000 (power train) as a possible solution to the failure however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.
- Narrows, WV, USA
Service shifter long standing Jeep issue
- Duxbury, MA, USA
Vehicle spontaneously shifted into neutral while driving in the morning of 11/3/2020 to work. I had just gone up a small hill into my work parking lot and was going 10mph or less. I had just begun to press on the brake to slow before turning into a parking space when I felt my vehicle lose power. I immediately stopped the vehicle and shifted it into park, my car stalled so I turned the ignition and restarted my car. When I shifted it into drive and began to release my foot of the brake I felt the car slightly roll back before the gear shifted into drive.I parked my car and went into work. After online research, there was a recall (Chrysler recall no. V69) on 2014 Jeep Cherokee SUVS with a 3.6L engines with the same issue regarding the transmission software. My vehicle is a 2.4L engine but had the same exact pattern as listed by other owners such as recently filling up the gas tank and it giving a warning on the dashboard screen but having no warning lights or other indicators that there was an issue. I took my vehicle to a Jeep dealership on 11/4/2020 and had the software updated. Upon closer inspection by the dealership they concluded that the transmission needs a full replacement. I have contacted Jeep directly and they have stated there was an extended warranty on (X80- 9spd transmission) that expired in August of 2020. I never received notification of this, or of the need to update the tcm or PCM.
- Capitan, NM, USA
Brought my Jeep trailhawk 2014 for recall software update for ptu spline update! why because there ptu unit is defective! software did not fix error message" now my Jeep is only 2wheel drive not AWD! Chrysler will not reimburse for their mistake! took them 6 years to do a call"
- Northborougj, MA, USA
I have a 2014 Jeep Cherokee trailhawk, with 77,000. The service 4WD light has came on multiple times. The dealership has told me that it is the ptu and needs replaced and will be $2550. This is a known issue with this year of vehicle.
- Frazeysburg, OH, USA
On several occasions numbering an excessive amounts my 2014 Jeep Cherokee latitude 9-speed transmission has exhibited the hard shifting sluggish shifting and jerking since I've owned the vehicle. Beginning in August of 2020 I noticed on multiple occasions that when I went to pull out from a complete stop my vehicle would not go and would drop into neutral suddenly and I would have to return the vehicle to park and back to drive to get it to move and has caused me to almost be in a vehicular accident on two multiple occasions on the same day and I am concerned for my safety in this vehicle. I have researched and seen that there are numerous recalls for this model and make but mine Jeep is not included but it exhibits the same problems and it has the same make and model that numerous recalls were issued for.
- Tazewell, TN, USA
Jeep Cherokee 4X4 limited (less than 61,000 miles) will have transfer of power between front wheels (4X4 not engaged) and delay of power transfer. From a complete stop, power transferred from left to right front wheel multiple times causing the vehicles to swerve back and forth. Afterwards, a continuous audible grinding and popping sound-most notable when the wheels are turned.
- Suwanee, GA, USA
- Fort Pierce, FL, USA