I was driving like usual and when I got home and I was parking on my driveway the 'service shifter' appear on my screen and my vehicle was still in motion but stop completely when that warning came on my panel.

- Kansas City, KS, USA

The ptu and actuator went out due to the splines on the ptu. Was told that it was out of the date for that ptu. Even though the issue has occurred before and after this model year.

- Frazeysburg, OH, USA

Vehicle shuts off with all lights flashing if I don't change oil before 2000 miles. This happened to me the first year I had the car and I was almost killed on the parkway. Burke auto said it was a software update. Then it happened four days later I was able to get it to the dealership right down the road that I live but couldn't go over 15 mph and it shut off twice in two miles. Then when I got the car there it happened to one of the technicians and scared the crap out of him and he said he wouldn't drive this car. But no one did nothing.. now today I almost was in a accident at the food store because the transmission wouldn't stop and then the whole car stopped. It was brought to burke auto group on stone harbor blvd. Cape may courthouse NJ as they told me today they can't get to it and it's going to cost $$$$ then they let me walk home in the rain. I have had Jeep before and they are great cars but this one is going to kill me. Please help with this matter sense I can't get no help here. The car is at burke motor group in cape may courthouse. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Capemay Courthouse, NJ, USA

Ever since I purchased the 2014 Cherokee sport it has always shifted really hard with heavy jerking/sticking while shifting in 1, 2, 3 gears from a stationary to cruising position. In city streets and highways. Dealership flashed software several times in the first few years which only provided a temporary solution as the issue continues to occur to this day' February 2021. I am out warranty now so I hope dealership doesn't charge me to get my Jeep flashed again for the same issue. We shall see.

- Converse, TX, USA

I stopped at a red light for maybe 3 minutes. When I pushed the gas to go when the light turned green, the car did not move. I moved the gears, but it still did not move in drive or reverse. I shut down the vehicle, turned it back on, the check engine light came on at that point, I put the car back into drive, and it still would not go. I sat there through the green light, and when the light turned red, I felt the car shift, and it would then go again when the gas pedal was pushed. Glad I was not in a busy intersection. The sad part is, I just purchased this car in September from milnes Ford in lapeer, Michigan. I noticed the recall on the autocheck before I bought it. I asked about the recall when I purchased. Sadly, I do not have their response in writing, but he told me " oh yes, we took care of that". I will never trust that again.

- Port Huron, MI, USA

The contact owns a 2014 Jeep Cherokee. The contact stated while driving 65 mph, the vehicle stalled. The contact made several attempts to restart the vehicle and the vehicle restarted. The contact stated that the transmission warning light was illuminated. The vehicle was taken to an unknown dealer where the transmission was replaced however, the failure recurred. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.

- Palenstine, TX, USA

There is a warning saying service shifter that stays lit up on my display at all times. I have had all of my recalls done but this warning light stays on and is a neusance. You can not see the digital speedometer nor anything digital for that matter. First noticed it a few weeks after I bought the car. As soon as you turn the car on the light just stays on. The recalls should have fixed this but it did not. Very beautiful car but having several issues with it that a lot of people are having same issues when researching the internet. Need this fixed asap. Cost too much money to have this many issues. Very disappointed and will issue a class action suite if no response. Also lift gate won't lock. But that's on another claim that I issued to you.

- Wynne, AR, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the battery power drained without warning. The contact jump started the vehicle however, while jump starting the vehicle, several different warning lights became illuminated. The contact took the vehicle to black Chrysler Dodge Jeep Ram (831 salisbury rd, statesville, nc 28677, (704) 924-7070) who stated that the power transfer unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in NHTSA campaign number: 20V343000 (power train) or 20E037000 (power train). The approximate failure mileage was 117,000.

- Trenton, NC, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at 20 mph, the vehicle stalled without warning. The contact stated that she heard an abnormal popping sound coming from the vehicle. The contact was unable to move the vehicle as the vehicle continued to make the abnormal noises. The authorities were called and the vehicle was towed to an independent mechanic who notified her that the failure was related to NHTSA campaign number: 19V447000 (power train) and that the vehicle should be taken to an authorized dealer. The contact initially had the vehicle towed to zimmer Chrysler Dodge Jeep Ram (1086 burlington pike, florence, ky 41042) where she was informed that she had to pay for a software diagnostic, which she declined. The contact then had the vehicle towed to jeff wyler Chrysler Dodge Jeep Ram of ft thomas, Kentucky (100 alexandria pike, fort thomas, ky 41075) where they declined to perform the software diagnostic and provided her with an estimate for the repair. The manufacturer was notified of the failure. The contact was informed that the recall repair had been performed prior to her owning the vehicle. The vehicle was not repaired. The failure mileage was approximately 138,000

- Georgetown, KY, USA

The safety recall to reprogram the transmission control module was completed on 9/4/19. My vehicle worked properly until August 2020 and has returned to lthe same issue I had beforw the recall was completed. The Jeep loses power when braking to below 20 mph but not coming to a complete stop & pressing the accelerator. There is a second or 2 delay before the car will accelerate, then a hard shift as if the car has gone into gear.

- Versailles, KY, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle would independently shift to neutral at various rates of speed as the service shifter warning light would illuminate on the instrument panel. South point Dodge Chrysler Jeep Ram (5210 S ih 35 frontage rd, austin, tx 78745, (512) 774-6306) was contacted and informed the contact that the VIN was not under recall. The manufacturer had yet to be notified of the failure. Upon investigation, the contact linked the failure to NHTSA campaign number: 16V529000 (power train). The vehicle had yet to be repaired. The failure mileage was unknown.

- Austin, TX, USA

I have to have my ptu and actuator replaced due to faulty splines. There is a recall but some how my vehicle is not in that recall. Even though the same issue has happened to my 2014 Jeep Cherokee trailhawk. I have pictures of the ptu spline wore completely off. I have talked to others about this recall and even later years 2015 and on have been recalled. Now I'm out of pocket $1200 for a faulty ptu from the factory. I think it's terrible that Jeep is sending these vehicles out the door knowing that this an issue.

- Frazeysburg, OH, USA

Just bought this car from private owner, I asked of any recalls, she told me none at all. Didn't even have it a week and transmission stuck in neutral and couldn't remove the keys.

- Lac Du Flambeau, WI, USA

Transmission bangs and goes into neutral while driving. I was driving 70 mph on freeway and hard a loud bank and car went into neutral and had no gas pedal along with dash lighting stating service transmission and engine light on. There are many complaints and recalls on these and other shifting problems. Very dangerous at least

- Kirkwood, PA, USA

Transmission remains in 3rd gear when slowing to a stop which makes acceleration very poor when trying to turn across traffic. In 3rd gear the acceleration is very sluggish. As you apply more accelerator pedal, the transmission suddenly downshifts to 1st gear with a slam and tire spin. I've had at the dealer and was told my vehicle had the latest firmware installed and they could do nothing about it. This is a safety concern. The transmission should downshift to 1st gear much sooner than it does. I suspect this is the reason the drivetrain recalls have been happening. I entered 1/13/2021 in the date but this is a consistently reoccurring problem.

- Columbia, MO, USA

The contact owns a 2014 Jeep Cherokee. The contact stated while driving 45 mph, she heard an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact continued driving to her destination. The vehicle was taken to the local dealer preferred Chrysler Dodge Jeep Ram (3146 henry St, muskegon, mi 49441, (231)733-4401) where it was diagnosed with needing the transmission and unknown rod of the rear end to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 44,000.

- Muskegon, MI, USA

Shifter needs service warning light

- Lakeville, MN, USA

On a rolling stop or bump stop the transmission will not downshift and stays in 3rd gear. Acceleration is dangerously sluggish, as you step harder on the gas as traffic approaches the transmission slams into 1st gear or goes into neutral. I have reported this to the dealer many times. Have all the latest flash updates. This transmision is dangerous !!!

- Rathdrum, ID, USA

My car is cutting off while driving. Shift to park message shows up and car stalls. 83,390 miles. Just bought used from a dealership and already getting trans problems.

- Chantilly, VA, USA

Oil filter adapter failed. Slow oil leak and then garage flooring under vehicle was full of oil. Got vehicle to mechanic and had 1 qt left. Mechanic also had a Dodge van getting the same repair, same part, same part #. seems to be a big problem with keep, Chrysler, Dodge per mechanic and internet. Also when at either a stop or even traveling on roadway, vehicle becomes jerky and have to either put in park and then back to drive or vehicle has to be restarted. Battery can drain from 13.9 down to 12.7 when this is happening. This current battery is the 4th battery for this vehicle.

- Lafayette, LA, USA