Transmission failed driving down a two lane hill into town at 35-40 mph. Engine light came on. Transmission did not want to re-engage after complete stop. Felt like transmission was starting out in 5th or 6th gear. Had vehicle towed to dealer. Dealer has estimated replacement of transmission to $5000. That's 25% the purchase price of the vehicle. If transmission purchased from somewhere else, it still has to go back to dealer for computer programming.

- Industry, PA, USA

My car constant jerks and cuts off because of the transmission. This happens no matter when I am located. This happens whenever I drive my car.

- Wilmington, DE, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while making a left turn into the carport at her residence, the check engine warning light illuminated. The contact depressed the accelerator pedal however, the vehicle failed to respond. The vehicle rolled backwards down the hill. The vehicle was stopped and towed to ramey Chrysler Jeep Dodge Ram (127 frazier dr, princeton, wv 24739-7721, (304) 487-2151) to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact mentioned NHTSA campaign number: 19V447000 (power train) as a possible solution to the failure however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.

- Narrows, WV, USA

Service shifter long standing Jeep issue

- Duxbury, MA, USA

Vehicle spontaneously shifted into neutral while driving in the morning of 11/3/2020 to work. I had just gone up a small hill into my work parking lot and was going 10mph or less. I had just begun to press on the brake to slow before turning into a parking space when I felt my vehicle lose power. I immediately stopped the vehicle and shifted it into park, my car stalled so I turned the ignition and restarted my car. When I shifted it into drive and began to release my foot of the brake I felt the car slightly roll back before the gear shifted into drive.I parked my car and went into work. After online research, there was a recall (Chrysler recall no. V69) on 2014 Jeep Cherokee SUVS with a 3.6L engines with the same issue regarding the transmission software. My vehicle is a 2.4L engine but had the same exact pattern as listed by other owners such as recently filling up the gas tank and it giving a warning on the dashboard screen but having no warning lights or other indicators that there was an issue. I took my vehicle to a Jeep dealership on 11/4/2020 and had the software updated. Upon closer inspection by the dealership they concluded that the transmission needs a full replacement. I have contacted Jeep directly and they have stated there was an extended warranty on (X80- 9spd transmission) that expired in August of 2020. I never received notification of this, or of the need to update the tcm or PCM.

- Capitan, NM, USA

Brought my Jeep trailhawk 2014 for recall software update for ptu spline update! why because there ptu unit is defective! software did not fix error message" now my Jeep is only 2wheel drive not AWD! Chrysler will not reimburse for their mistake! took them 6 years to do a call"

- Northborougj, MA, USA

I have a 2014 Jeep Cherokee trailhawk, with 77,000. The service 4WD light has came on multiple times. The dealership has told me that it is the ptu and needs replaced and will be $2550. This is a known issue with this year of vehicle.

- Frazeysburg, OH, USA

On several occasions numbering an excessive amounts my 2014 Jeep Cherokee latitude 9-speed transmission has exhibited the hard shifting sluggish shifting and jerking since I've owned the vehicle. Beginning in August of 2020 I noticed on multiple occasions that when I went to pull out from a complete stop my vehicle would not go and would drop into neutral suddenly and I would have to return the vehicle to park and back to drive to get it to move and has caused me to almost be in a vehicular accident on two multiple occasions on the same day and I am concerned for my safety in this vehicle. I have researched and seen that there are numerous recalls for this model and make but mine Jeep is not included but it exhibits the same problems and it has the same make and model that numerous recalls were issued for.

- Tazewell, TN, USA

Jeep Cherokee 4X4 limited (less than 61,000 miles) will have transfer of power between front wheels (4X4 not engaged) and delay of power transfer. From a complete stop, power transferred from left to right front wheel multiple times causing the vehicles to swerve back and forth. Afterwards, a continuous audible grinding and popping sound-most notable when the wheels are turned.

- Suwanee, GA, USA

After filling up my car everytime it shuts off in the middle of the road and switches to neutral. RPM shoots up randomly and shuts off

- Stockton, GA, USA

My Jeep, after getting gas, stalls out, wants to jump into gear, stall while driving, and at stop lights wants to stall. I believe it is a computer problem that is effecting the transmission. As this has happened before, it seems as though when the computer has an opportunity to re-boot, a day later, it seems to be fine. Although the problem seems to "fix" itself, there still issues with the way the transmission shifts. This needs to be addressed and a recall on the issue needs to take place.

- Mckinney, TX, USA

When driving the Jeep it feels sluggish and appears to trying to find a gear to shift to. It clunks when pulling away from a stop. Sometimes the transmission takes a long time to shift and the rpms go to about 3800 to 4000 before it will shift. This has been an ongoing issue with this model and year Jeep. How is it that the government allows auto companies to get away with this. I do not have the money to have this fixed when it is a manufactures problem. I am seeing more than enough complaints to warrant a recall or tsb.

- Rochester, NY, USA

Accelerating lag when you make a turn, it also hesitates when you accelerate. It's jerking while accelerating and it could be dangerous in the road.

- South Gate, CA, USA

This is the second incident since purchasing the vehicle new in 2014. Less than a year after purchase the transmission had to be replaced. This incident the Jeep lost all power and would not go into either drive or park creating an extremely unsafe situation. Was told it had to do with a recall and needed a new pcu. That was two months ago! I am still without my Jeep and have now been told it needs another new transmission.

- Kent, WA, USA

Service shifter light popped on while I was driving at 40pmh on a city street. Drove the 2 miles home and parked vehicle, turned off engine and back on and it disappeared. Less that 40,000 miles on vehicle.

- Mesquite, NV, USA

The vehicle shifted into neutral as we entered into an intersection. Has occurred more than once. The vehicle had been checked for the past recall some time ago. The dealership tells us its a sensor that is failing. Still waiting on parts.

- Florence, OR, USA

The "service shifter" warning coming up during drive or when parked, the engine refuse to start or the gear refuse to shift when this happened. It's very nondeterministic and could cause serious accident.

- Mason, MI, USA

The 2014 Jeep Cherokee trail hawk has had multiple issues with it not shifting into gear, being "confused" after coming to a stop and not shifting into the proper gear. When trying to accelerate after a red light or stop sign vehicle will not go when the accelerator is engaged, then after a few seconds it unexpectantly lunges forward into gear and into traffic. All recalls have pointed to this being a "software" issue and I have had all software recalls completed on the transmission and the problem persists. This vehicle has had this problem shortly after purchase and continues to have it on a daily basis. Recently this issue cased the 4WD unavailable light to go off, and now the vehicle will not shift in 4WD low. After multiple trips to the dealer the consensus is that the batter is not functioning properly even though it is operating at the proper current and voltage.

- Albuquerque, NM, USA

The rear differential/power module assembly made from cast iron split along a casting fault and lost almost all of its fluid. I only discovered this when I noticed a large puddle of fluid on my driveway and the service 4WD light cane on when I started the vehicle. I had the vehicle towed to my local service station and they had never seen anything like this before, but had located similar stories online with even worse pictures same vehicle year and mileage (101,000 mi). Suggested I call Jeep dealer and Chrysler. I called both and they would not contribute anything toward the repair. This vehicle was never in an accident or abused in any way. I feel this is an obvious manufacturing defect and should have been replaced under a recall. If this had occurred at high speed I also feel it could have been quite dangerous.

- Schnecksville, PA, USA

Everything that the internet says about the 2014 Jeep Cherokee tigershark engine and the 9 speed transmission is happening and has been since 2017. It has been to the dealership at least 4 times involving the same thing. Engine stalls on the freeway!!! stops shifting. Wont go into drive. Slams into gears. Jeep says its a battery, low oil or motor mount problem. There is no way this is why this is happening. The transmission and the engine are the problem and they will not fix it. 2020 alone it has been at the dealership for at least 2 to 3 weeks. I have communication and service records, case numbers from Jeep that dont do anything, this is unacceptable to not fix something they did not do correctly.

- Avondale, AZ, USA