10.0
really awful- Crashes / Fires:
- 15 / 6
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 34,382 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Just bought this car from private owner, I asked of any recalls, she told me none at all. Didn't even have it a week and transmission stuck in neutral and couldn't remove the keys.
- Lac Du Flambeau, WI, USA
Transmission bangs and goes into neutral while driving. I was driving 70 mph on freeway and hard a loud bank and car went into neutral and had no gas pedal along with dash lighting stating service transmission and engine light on. There are many complaints and recalls on these and other shifting problems. Very dangerous at least
- Kirkwood, PA, USA
Transmission remains in 3rd gear when slowing to a stop which makes acceleration very poor when trying to turn across traffic. In 3rd gear the acceleration is very sluggish. As you apply more accelerator pedal, the transmission suddenly downshifts to 1st gear with a slam and tire spin. I've had at the dealer and was told my vehicle had the latest firmware installed and they could do nothing about it. This is a safety concern. The transmission should downshift to 1st gear much sooner than it does. I suspect this is the reason the drivetrain recalls have been happening. I entered 1/13/2021 in the date but this is a consistently reoccurring problem.
- Columbia, MO, USA
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 45 mph, she heard an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact continued driving to her destination. The vehicle was taken to the local dealer preferred Chrysler Dodge Jeep Ram (3146 henry St, muskegon, mi 49441, (231)733-4401) where it was diagnosed with needing the transmission and unknown rod of the rear end to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 44,000.
- Muskegon, MI, USA
Shifter needs service warning light
- Lakeville, MN, USA
On a rolling stop or bump stop the transmission will not downshift and stays in 3rd gear. Acceleration is dangerously sluggish, as you step harder on the gas as traffic approaches the transmission slams into 1st gear or goes into neutral. I have reported this to the dealer many times. Have all the latest flash updates. This transmision is dangerous !!!
- Rathdrum, ID, USA
My car is cutting off while driving. Shift to park message shows up and car stalls. 83,390 miles. Just bought used from a dealership and already getting trans problems.
- Chantilly, VA, USA
Oil filter adapter failed. Slow oil leak and then garage flooring under vehicle was full of oil. Got vehicle to mechanic and had 1 qt left. Mechanic also had a Dodge van getting the same repair, same part, same part #. seems to be a big problem with keep, Chrysler, Dodge per mechanic and internet. Also when at either a stop or even traveling on roadway, vehicle becomes jerky and have to either put in park and then back to drive or vehicle has to be restarted. Battery can drain from 13.9 down to 12.7 when this is happening. This current battery is the 4th battery for this vehicle.
- Lafayette, LA, USA
Constant transmission issues/ jerks and hard thrusts. Been in Jeep dealership many times with complaint. Same issues now out of warranty. Now as of Dec 25 2020, vehicle went completely dead, came back on and now throws all service lights on dash and vehicle will not move out of gear. Have to disconnect battery to put into park/neutral to move out of way. Undriveable. This 2014 lattitude has been a nightmare and an unsafe vehicle from the beginning. Unfortunately I was upside down on finance or it would have been gone. Now with it almost being paid off I am in financial ruin over this once again. Unsafe vehicle.
- Fort Pierce, FL, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that the transmission failed. The contact stated that while driving, the transmission down shifted. The transmission failed to shift into the correct gear and the vehicle failed to provide proper acceleration due to the transmission failure. The contact stated that the transmission software was updated and the transmission was also replaced however, the repairs failed to correct the failure. The vehicle was taken to billion auto Chrysler Jeep Dodge Ram Fiat (5910 S. louise avenue sioux falls, sd 57108, (844) 235-5193) to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 47,000.
- Sioux Falls, SD, USA
My transmission shifts hard, clunks into gear, jerks, sometimes doesn't respond to acceleration. I had it completely replaced with billion automotive via service manager mike lavin in 2018. The new transmission is acting exactly the same way.
- Sioux Falls, SD, USA
I own a 2014 Jeep Cherokee sport. While I'm driving at various speeds, the transmission inadvertently shiftes to neutral causing the vehicle to lose motive power. It also will rev it's self while stationary, my car will loose power or gain its own rpms while on a flat hwy, this problem is getting worse. The transmission software needes to be reprogrammed. According to the NHTSA campaign #'s 19V447000 & 16V529000 the recall #'s associated with this same issues I'm having are V69 & S55. When I type in my VIN# to check for these recalls my vehicle is not listed has having any recalls. My specific vehicle needs to be added so I can properly have these issues resolved.
- Harrison, AR, USA
This is regarding the auto makers recall number W47 and the NHTSA campaign number 20V343. Even though my vehicle is suffering the same power transfer unit issue with front wheel slipping, my vehicle has not been counted towards the recall. It has recently been diagnosed with a faulty ptu and needs to be repaired. This is a category 1 recall issue which may result in injury/death. There are over 67,200 vehicles already recalled and my vehicle needs to be recalled as well. See: Https://www.mrblaw.com/blog/2020/06/Jeep-recalls-Cherokee-for-dangerous-fault-in-power-transfer-unit/
- Centerville, OH, USA
I was driving on highway then all of a sudden my car lost power and stopped. The car turns on but will not drive and then eventually shuts down.
- Roswell, GA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the transmission inadvertently shifted to the neutral causing the vehicle to lose motive power. The vehicle was taken to an unknown dealer to be diagnosed. The mechanic determined the cause as an electrical failure. Additionally, the transmission software needed to be reprogrammed. The transmission software was reprogrammed however, the failure recurred. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in NHTSA campaign number: 19V447000 (power train). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 42,000. Vehicle has been repaired.
- Detroit, MI, USA
Keeps saying shift to park, then desired gear. Runs ruff and then dies. Restarted it 5 times. The tailgate was fixed once and only worked for about a week. Changed the fuses and it still does not work when you press the tail gate button on the key fob, or inside the vehicle. The speedometer flashes all the time.
- Oak Harbor, WA, USA
Following transmission related recalls R01, S55, U63, V69, and the latest one in August 2020 W47- the transmission will shift into neutral with out warning in motion. The dealership attempted to reprogram and replace the tcm at no resolve. Jeep has been contacted and responded with a "no goodwill" approach, as in not assisting in any way.
- Chisholm, MN, USA
Automatic downshifting rough, often will stay in higher gear when defending, causing jarring when turning as the vehicle has to jump from 5th gear to 2nd when making the turn. Downshifting in general is rough and unpredictable.
- Birmingham, AL, USA
In October of 2020 while driving on the highway my Jeep shut off and lost all motive and electric power. The steering wheel locked up and the brakes applied themselves. My wife was driving, doing about 40-45mph. A message came up that said put vehicle in park and turn off. After doing so my wife was able to turn the vehicle back on and get home safely. We took our Jeep into to be looked at by the dealership. They said they found a code for low voltage but the battery was good, just loose connections.. no other codes were present. They also stated that they found loose grohnd cables to the chassis and PCM, both were tightened. On 11/18/2020 after filling my gas tank, I turned on to the frontage road and my jee again lost all power. Gave me a message that vehicle must be stopped before shifting gears.
- Saginaw, TX, USA
- Frazeysburg, OH, USA