Vehicle goes to natural or won't shift very dangerous happen on highway then computer says to service transmission. Have to come to complete stop set to park to reingage drive has happen more than 10 times not driving vehicle too dangerous have had towed 3 times

- Port Hueneme, CA, USA

In motion on freeway, vehicle lost all drivability...power transfer unit had to be replaced. One and a half months later, while on motion the vehicle warning lights came on and vehicle was unable to be put into park. Power transfer unit had to be replaced a second time.

- Rancho Cucamonga, CA, USA

I live in NJ but work in phila. In December I was on my way home on I95 and my check engine light came on saying service transmission. 30 secs later it goes limp. With no way to accelerate I had to coast to a shoulder at the base of the bridge with a tractor trailer almost crashing into the back of me. I took it to cherry hill Jeep and the invoice says recall partial complete. Fast forward to today 3/21, I am riding over the walt whitman bridge with the check engine light comes on saying service transmission. 20 secs later the transmission goes limp again and I had to coast into an active construction area at the base of the bridge. I turned the car off and sat there for 15 mins as vehicles flew by me. I started it and the checked engine light was still on but I was able to move to a safer spot. I turned it off again and sat for another 10 mins and the light was off. I drove it work on a wing and a prayer and that's where as left it. That's twice this vehicle tried to kill me. It won't get a third.

- Clementon, NJ, USA

I was driving and stopped at traffic light and notification popped up saying "shift gear to park (P) and to desired gear". after performing that and when I went back to D all power went away and car started rolling backwards (there was a little slope). So I went to park again and tried it once more, power came for 3 seconds and went out again.

- Columbus, OH, USA

Vehicle lights on shifter came on turn red dash reading get shifter service alert came on then when parked for a few mins turn off vehicle turn on fine after several miles of driving shifter lights came all on turn red and alert came back on to service shifter

- Englewood, FL, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving, the vehicle jerked while shifting gears. The contact stated that the vehicle was take to david taylor Chrysler-Dodge-Jeep-Ram-Fiat (2052 us-641, murray, ky 42071) on five separate occasions for the transmission failure. The vehicle was repaired with a new transmission and valve body however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 86,000.

- Murray, KY, USA

At low speed driving the "service transmission light" and "parking break warning" light came on. The Jeep is currently at the dealership to provide guidance on how to address.

- Pflugerville, TX, USA

While driving, at around 10 mph, the transmission went into service transmissions (limp) mode without warning. In addition, received a park brake warning as well. Currently the vehicle is with the dealership for an assessment of the problem.

- Dothan, AL, USA

Vehicle has begun losing power when accelerating. There has already been a recall for this, but it does not appear that my VIN is included. This occurred twice while accelerating on a highway

- Trenton, NJ, USA

I was driving like usual and when I got home and I was parking on my driveway the 'service shifter' appear on my screen and my vehicle was still in motion but stop completely when that warning came on my panel.

- Kansas City, KS, USA

The ptu and actuator went out due to the splines on the ptu. Was told that it was out of the date for that ptu. Even though the issue has occurred before and after this model year.

- Frazeysburg, OH, USA

Vehicle shuts off with all lights flashing if I don't change oil before 2000 miles. This happened to me the first year I had the car and I was almost killed on the parkway. Burke auto said it was a software update. Then it happened four days later I was able to get it to the dealership right down the road that I live but couldn't go over 15 mph and it shut off twice in two miles. Then when I got the car there it happened to one of the technicians and scared the crap out of him and he said he wouldn't drive this car. But no one did nothing.. now today I almost was in a accident at the food store because the transmission wouldn't stop and then the whole car stopped. It was brought to burke auto group on stone harbor blvd. Cape may courthouse NJ as they told me today they can't get to it and it's going to cost $$$$ then they let me walk home in the rain. I have had Jeep before and they are great cars but this one is going to kill me. Please help with this matter sense I can't get no help here. The car is at burke motor group in cape may courthouse. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Capemay Courthouse, NJ, USA

Ever since I purchased the 2014 Cherokee sport it has always shifted really hard with heavy jerking/sticking while shifting in 1, 2, 3 gears from a stationary to cruising position. In city streets and highways. Dealership flashed software several times in the first few years which only provided a temporary solution as the issue continues to occur to this day' February 2021. I am out warranty now so I hope dealership doesn't charge me to get my Jeep flashed again for the same issue. We shall see.

- Converse, TX, USA

I stopped at a red light for maybe 3 minutes. When I pushed the gas to go when the light turned green, the car did not move. I moved the gears, but it still did not move in drive or reverse. I shut down the vehicle, turned it back on, the check engine light came on at that point, I put the car back into drive, and it still would not go. I sat there through the green light, and when the light turned red, I felt the car shift, and it would then go again when the gas pedal was pushed. Glad I was not in a busy intersection. The sad part is, I just purchased this car in September from milnes Ford in lapeer, Michigan. I noticed the recall on the autocheck before I bought it. I asked about the recall when I purchased. Sadly, I do not have their response in writing, but he told me " oh yes, we took care of that". I will never trust that again.

- Port Huron, MI, USA

The contact owns a 2014 Jeep Cherokee. The contact stated while driving 65 mph, the vehicle stalled. The contact made several attempts to restart the vehicle and the vehicle restarted. The contact stated that the transmission warning light was illuminated. The vehicle was taken to an unknown dealer where the transmission was replaced however, the failure recurred. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.

- Palenstine, TX, USA

There is a warning saying service shifter that stays lit up on my display at all times. I have had all of my recalls done but this warning light stays on and is a neusance. You can not see the digital speedometer nor anything digital for that matter. First noticed it a few weeks after I bought the car. As soon as you turn the car on the light just stays on. The recalls should have fixed this but it did not. Very beautiful car but having several issues with it that a lot of people are having same issues when researching the internet. Need this fixed asap. Cost too much money to have this many issues. Very disappointed and will issue a class action suite if no response. Also lift gate won't lock. But that's on another claim that I issued to you.

- Wynne, AR, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at various speeds, the battery power drained without warning. The contact jump started the vehicle however, while jump starting the vehicle, several different warning lights became illuminated. The contact took the vehicle to black Chrysler Dodge Jeep Ram (831 salisbury rd, statesville, nc 28677, (704) 924-7070) who stated that the power transfer unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in NHTSA campaign number: 20V343000 (power train) or 20E037000 (power train). The approximate failure mileage was 117,000.

- Trenton, NC, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that while driving at 20 mph, the vehicle stalled without warning. The contact stated that she heard an abnormal popping sound coming from the vehicle. The contact was unable to move the vehicle as the vehicle continued to make the abnormal noises. The authorities were called and the vehicle was towed to an independent mechanic who notified her that the failure was related to NHTSA campaign number: 19V447000 (power train) and that the vehicle should be taken to an authorized dealer. The contact initially had the vehicle towed to zimmer Chrysler Dodge Jeep Ram (1086 burlington pike, florence, ky 41042) where she was informed that she had to pay for a software diagnostic, which she declined. The contact then had the vehicle towed to jeff wyler Chrysler Dodge Jeep Ram of ft thomas, Kentucky (100 alexandria pike, fort thomas, ky 41075) where they declined to perform the software diagnostic and provided her with an estimate for the repair. The manufacturer was notified of the failure. The contact was informed that the recall repair had been performed prior to her owning the vehicle. The vehicle was not repaired. The failure mileage was approximately 138,000

- Georgetown, KY, USA

The safety recall to reprogram the transmission control module was completed on 9/4/19. My vehicle worked properly until August 2020 and has returned to lthe same issue I had beforw the recall was completed. The Jeep loses power when braking to below 20 mph but not coming to a complete stop & pressing the accelerator. There is a second or 2 delay before the car will accelerate, then a hard shift as if the car has gone into gear.

- Versailles, KY, USA

The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle would independently shift to neutral at various rates of speed as the service shifter warning light would illuminate on the instrument panel. South point Dodge Chrysler Jeep Ram (5210 S ih 35 frontage rd, austin, tx 78745, (512) 774-6306) was contacted and informed the contact that the VIN was not under recall. The manufacturer had yet to be notified of the failure. Upon investigation, the contact linked the failure to NHTSA campaign number: 16V529000 (power train). The vehicle had yet to be repaired. The failure mileage was unknown.

- Austin, TX, USA