10.0
really awful- Crashes / Fires:
- 15 / 6
- Injuries / Deaths:
- 7 / 0
- Average Mileage:
- 34,382 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Vehicle's transmission has shifting issues, occasionally says service shifter light randomly no real indicator what causes that to come on. Car doesnt like to go when gas pedal pressed, stutters shifting erratically and bucking forward.
- Syracuse, NY, USA
3/1/2021: Rough idle and overheating after filling up gas tank that morning upon arriving at work. Jeep had problems when leaving work at roughly 1630. Idles poorly, very rough and dipped from 900 rpm down to 200 rpm while almost stalling. I decided to drive home and thought it may be a little water in the gas from filling up that morning on MacDill. Ran rough on the way out of MacDill. At the home depot traffic light, the transmission would not engage and I had to switch to park and back into drive. Once onto Gandy Blvd the temperature started to overheat. I turned on the heater to act as a second radiator and decided to shoot for Jeep dealer in St. Pete. I made it there and caught a ride home with Wife's sister. Dealer drove Jeep on Tuesday a total of 23 miles without any temperature above 202. Told that lot boy and service supervisor drove it. No charge since St. Pete Jeep couldn't find any faults. I had Wife take me to pick it up. On ride home got up to 207. No rough idle. ***Rough idle and stalling while driving in traffic continued. Noticed this always occurred after filling gas tank up to full*** Jun 29, 2021: Got gas again at MacDill Monday morning upon arrival at work. Monday afternoon car ran terrible. Remote start stalled before I got to Jeep. Started up again when I got to car and engine ran rough. Nearly stalled several times. Engine almost stalled at final left turn while heading to gate. Transmission indicator flashed again and transmission failed to work. Display showed to place in park to select drive. Had to coast up onto median to keep from blocking traffic when engine started to stall again when light turned green and I proceeded through light. Occasionally Ran rough all the way home for the 43 miles and 1 hour drive. This time there was no significant overheating. Just went up to low 200s. Decided to submit a NHTSA complaint since dealership said they wouldn't be able to find anything wrong if no check engine light came on. Dangerous
- Ellenton, FL, USA
Twice now the vehicle shifts into neutral without notice. It has had two programming upgrades but the problem persists. The "Sevice Transmission" warning appears and the idiot light also comes on. I have had to coast to the side of the road, put it in Park, wait approximately a minute and it will engage BUT it is in 4th gear only! It will not go though a shifting sequence. I have been able to limp home and park the vehicle. Next day when started all seems normal"?"
- East Berlin, PA, USA
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA campaign number: 20V343000 (Power Train). The vehicle was taken to a local dealer for the recall repair however, the contact was informed that the power transfer unit was already destroyed. The contact stated there was no warning light illuminated. The vehicle was not repaired. The dealer informed the contact that he had to pay out of pocket for the repair. The manufacturer had not been informed of the failure. The failure mileage was approximately 160,200.
- American Fork, UT, USA
The contact owns a 2014 Jeep Cherokee. The contact stated while attempting to shift gear, the vehicle made an abnormal sound coming from the gear selector. The contact stated that the transmission warning light was illuminated. The vehicle was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V447000 (Power Train) however, the Vin was not included. The manufacturer was informed of the failure however, no assistance was provided. The failure mileage was approximately 108,000.
- Charlotte, NC, USA
The contact owns a 2014 Jeep Cherokee Trailhawk. The contact stated while driving at various speeds, the vehicle would lose power. The contact also stated that the vehicle would not accelerate when the accelerator pedal was depressed. The contact stated the service 4 wheel drive warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the control module needing to be replaced. The vehicle was repaired but the failure still occurred. The vehicle was then taken to another dealer a month later where it was diagnosed with the power transfer unit needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 20V343000 (Power Train). The manufacturer had not been informed of the failure. The failure mileage was approximately 65,000.
- Albuquerque, NM, USA
Had just filled gas tank (1st time since we purchased the vehicle on 6/9/21). Stopped at traffic light. Engine quit and dashboard message advised to put car in park and push start button. Car started but quit almost immediately. While in park tried to rev engine, but got minimal response. When traffic light changed, proceeded forward. "Transmission Service Needed" message appeared, and D (Drive) on gearshift and on dashboard started blinking. Check Engine light was, (and remains) on. Car quit 3rd time, same "Transmission Service Needed" message appeared. When I got home, put car in reverse to back into driveway, got aloud clunking sound. Shut off engine and kept it off for 30-40 minutes. Started the car again and took it around the block, but none of the previous issues repeated.
- Newland, NC, USA
The contact owns a 2014 Jeep Cherokee. The contact stated that while the vehicle was decelerating, the vehicle stalled with the check the transmission warning lights illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and referred the contact to a dealer for assistance. The failure mileage was approximately 128,388.
- Cookeville, TN, USA
Much like other recalls for PTU's on similar models in the same year, mine is having problems with the power transfer unit (PTU) rumbling from the rear while decelerating and applying the electric brake automatically. I feel the manufacturer made a band aid change to the programming by applying the electric brake rather than being forced to replace the faulty PTU in a safety recall. Ultimately this puts my safety at risk and leaves me financially responsible for a faulty PTU. This problem is described in the website below, which led me to this form: https://www.mrblaw.com/blog/2020/06/jeep-recalls-cherokees-for-dangerous-fault-in-power-transfer-unit/
- Bend, OR, USA
Vehicle starts to hesitate and shake during acceleration and then the service gear shifter light come on and all the red lights on the gear shifter turns red.
- Newark, NJ, USA
The contact owns a 2014 Jeep Cherokee. The contact stated while driving at various speeds, the vehicle shifted into limp mode. The contact stated that the check engine and the ABS warning lights were illuminated. The vehicle was taken to a local dealer but was not yet diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V447000 (Power Train). The manufacturer was not informed of the failure. The failure mileage was approximately 70,000.
- Fall River, MA, USA
The contact's daughter owns a 2014 Jeep Cherokee. The contact stated while driving various speeds, the accelerator pedal was depressed however, the vehicle stalled without warning. Additionally, shifting into reverse, the accelerator pedal was depressed and the vehicle stalled. The accelerator pedal was depressed several times and the vehicle lunged backwards and the rear bumper was scratched. The contact stated that several warning lights and false safety reading intermittently flashed on the instrument panel. The contact stated that his daughter had taken the vehicle to North star Dodge Chrysler Jeep Ram Fiat (7242 san pedro ave, san antonio, tx 78216) where the vehicle had been serviced under NHTSA campaign number: 19V447000 (power train) however, the failure persisted after the recall repair. The manufacturer was notified of the failure and informed him that there were no further recalls on the vehicle. There was no further assistance provided. The vehicle was not repaired. The failure mileage was approximately 160,000.
- San Antonio, TX, USA
Service 4WD light came on. Had local shop diagnose. Internal failure to the ptu. Needed full replacement at 57K miles.
- Broomfield, CO, USA
The 2014 Jeep Cherokee transmission has been recalled numerous times for delayed automatic gear switching. Complaints of these occurrences are notoriously documented online in random forums. None of the recalls nor firmware updates have solved the issue (at least with my vehicle). After resting level at a stop sign or traffic light, pressing the gas pedal causes the engine to rev without moving. Approximately one to two seconds later, the transmission violently "kicks" into first gear. I fear that this delay will lead to a future accident. After multiple recalls for this issue already, this problem should have been fully remedied by now. Their software updates have only changed the timing of the gear ratios and have not solved the mechanical danger.
- Westminster, MD, USA
My husband was sitting at a traffic light and accelerated when the light turned green. As he proceeded through the intersection the vehicle made a loud pop noise and then the engine went to a high rev and the vehicle would not move. He coasted down a hill with no power and was able to pull into a parking lot. A few months before the transmission failed, I had noticed that the vehicle kept jumping while I would have my foot on the brake. When I had my oil changed at the dealership last fall, I asked if there were any recalls and explained how the vehicle would jump - as if I had been rear-ended - and I was told that my vehicle was up-to-date on all recalls. I only had 59,082 miles on my vehicle when the transmission failed.
- Springboro, OH, USA
The first complaint is when the car was overheating and it needed a new transmission which was covered under the power train warranty. The second was when the car would have difficulty accelerating, and the main incident was when I was on the freeway (westbound 80 in hercules, ca) and the car would not accelerate beyond 60 mph so I needed to exit and when I was able to safely park the car, it died on me and I had to have it towed to the dealership, costing me over $2500 in repair regardless of the fix a couple years ago. This most recent incident occurred when at a stop light (antioch, ca)the car started shaking about to the die and the screen read 'must place car in park.' After placing the car in park the car started up again, but at every stop the car would shake. Most recently (concord, ca) an alert came on the screen 'service shifter.' After doing my research I was informed that my car may have been a part of a recall affecting the engagement of the gears. Bringing it to the dealership I was told it was not part of the recall, but am still concerned about the vehicle shifting gears, or lack thereof. I have documentation of the repairs and complaints, but do not have access to them right now. If needed I can provide them.
- Fairfield, CA, USA
The contact owns a 2014 Jeep Cherokee. The contact stated while driving 60 mph, the service 4 wheel drive warning light illuminated. The vehicle was taken to the local dealer Chrysler world (2612 county rd ee, abrams, wi 54101, (920) 826-4141) where it was diagnosed with needing an unknown software update performed. The vehicle was repaired however, the failure persisted. Upon investigation, the contact associated the failure with NHTSA campaign number: 20V343000 (power train) however, the VIN was not included. The manufacturer was informed of the failure and referred the contact to NHTSA. The failure mileage was approximately 84,000.
- Green Bay, WI, USA
The power train transfer unit has gone out on my Jeep. There are multiple other ones between the year mine was manufactured and I believe this was a faulty one as well.I
- West Allis, WI, USA
Good morning, my problem with my Cherokee is that it is telling me to take the gear lever into service and it has happened to me like 3 times that the lever is in D and a message is added to place the lever in N and then select speed I hope you can help
- Garden Grove, CA, USA
- Calgary , FL, USA